A few days ago, the AutoGate Network released the April Auto Complaint Index. In April, the overall complaint index of auto door net SUV models reached 3952.65, up 12.12% from March. Interestingly, Highlander's complaint index surged a rare 24-fold surge, jumping sharply to the top of this month's complaint list. The sister model, the Crown Land release, suffered the same problem as the Highlander, and the complaint index soared 85 times to become the model with the largest month-on-month growth in the entire month of April. It is worth mentioning that the difference in the complaint index before and after the entire April ranking is particularly large, with 60% of the model complaint index less than 100. Half of the model complaint index decreased sequentially.
The following is a specific analysis of the TOP10 models of the Complaint Index in April.
1
Highlander Complaint Index 835.35
Typical problems: high engine noise, body parts and electrical body resonance
Complaint comments: This month, Toyota, which has the reputation of "not bad to open", changed its previous image, and the complaint index soared. Previously, it was recalled in North America and Japan due to the safety hazard of vsc body stability control system problems. Recently, due to the noise of the engine, the resonance of the body and other issues have been a large number of complaints, and there is still a trend of gradual fermentation. It is understood that the main reason for this problem is caused by defects in the rear foot design of the car's engine.
2
EX3 Kung Fu Cattle Complaint Index 434.1
Typical problem: Failure to deliver the car on time
Complaint Review: EX3 Kung Fu Steak ranked second on the April SUV Complaint Index, with a complaint index of 434.1. The number of complaints has dominated the list for a long time, and the problem of not being able to deliver the car on time has always been the object of consumer complaints. For a model that has only been on the market for half a year, this kind of problem can be described as unfavorable.
3
Crown Land Release Complaint Index 432
Typical problems: high engine noise, body resonance
Complaint comments: I believe that many people will have a feeling of "DNA" moving when they see the two words of the crown, but this time it has disappointed us, and the crown lufang is the model with the largest increase in the complaint index in the complaint list in April. As the sister car of the seven-seat SUV "sales king" Highlander, The Crown Land is also suffering from the problems of engine noise and body resonance. A solution is expected soon.
4
BMW X3 complaint index 183.75
Typical problem: The function of the car machine is reduced
Complaint review: BMW X3 ranked fourth on the list, with a complaint index of 183.75. Judging from the distribution of complaint indexes, the vast majority of complaints are related to the problem of reducing the function of the car. Manufacturers currently in response to this problem is also choosing to evade responsibility, refusing to admit that and dealers back and forth between the "throwing pot". At the same time, some BMW X3 owners also encountered engine oil burning, oil leakage and other situations.
5
Tiguan L complaint index 77.4
Typical problems: clogging of particle traps, faulty electromechanical units of the gearbox
Complaints: The number of complaints about TheTour L has decreased compared with March. But there are still many problems, among which the two clichéd problems of transmission electromechanical unit failure and particle trap blockage have always been the object of concentrated complaints by Volkswagen owners. At present, manufacturers still have not given a feasible solution.
6
Song Pro New Energy Complaint Index 67.65
Typical problem: Failure to deliver the car on time
Complaint comments: In recent years, due to the impact of the epidemic, there has been a shortage of supply chains and chips. Many car companies are unable to deliver their cars on time, and BYD is obviously affected by this. Because it could not deliver the car on time, BYD Song Pro New Energy was collectively complained about and complained by the owners. However, as it stands, these owners may continue to wait for some time.
7
Tiggo 8 PLUS complaint index 55.3
Typical problem: Throttle pedal resonance
Complaint comments: Chery Tiggo 8 PLUS has been on the complaint list for several months. Judging from the distribution of consumer complaints, the vast majority of complaints are related to the problem of accelerator pedal resonance. Some car owners have encountered raw material quality problems such as body rust.
8
Song PLUS New Energy Complaint Index 54.15
Typical problem: Failure to deliver the car on time
Complaint comments: Like their sister models, they have been affected by the epidemic, resulting in a shortage of raw material supply chains, a shortage of chips, and no way to deliver the car on time. In addition, BYD's new energy vehicle sales have been ranked first in the domestic sales list for many years. Under the influence of such a dual factor, the prospective owners who have not yet picked up the car are expected to have to wait for a while.
9
Tiggo 8 Complaint Index 51.7
Typical problems: Throttle pedal resonance, headlights illuminating blind spots
Complaint Reviews: Tiggo 8 ranked ninth, a decrease from the previous complaint index. The problem of throttle pedal resonance has been plaguing the Tiggo model. In addition, the headlight design has a blind spot, after the headlamp is turned on, the front road coverage is large enough, but there are considerable blind spots on both sides, and there is a great safety hazard.
10
Haval H6 Complaint Index 32.7
Typical problem: Engine noise
Complaint comments: The Haval H6 is at the bottom of the list, and problems such as engine shutdown, lack of power, abnormal noise and battery failure still exist. Among them, the engine noise has become the main complaint of the owners. And the above problems exist in both new and old models.