Recently, Autogate.com took stock of the April 2022 model complaint index. In April 2022, the model complaint index reached 6557.55 overall, down 2.19% month-on-month. There are 6 models in the complaint list that showed an upward trend month on month, especially the complaint index of Crown Road, which soared by 8540% month-on-month, becoming the car with the largest increase in the complaint index among all models, followed by the sister model of Crown Land, --- Highlander Complaint Index, which also rose by a large margin, reaching 2478. 24%。 Of course, there are also models with a large decline in the complaint index, such as the Tiguan L, which has a complaint index of 77.4 this month, down nearly 6 points from the previous month.
1
1st Place: Highlander Complaint Index: 835.35
Typical faults: engine noise, body resonance
Automotive quality complaint reviews: The Highlander complaint index in April 2022 was 835.35, up 2478.24% month-on-month. According to the complaint information, a car owner purchased a car in September 2021, and when it was used to 6500 kilometers, the engine accelerated rapidly at a speed of 0-65 kilometers per hour, and the driver's side of the car in the full speed domain under the cold car state continued to have abnormal noise due to resonance. The 4S shop suggested replacing the high-grade engine oil, but did not agree to it at the time of the first insurance. The problem of abnormal sound began to appear obviously after 5000 kilometers, and the trend is becoming more and more frequent and serious. From the perspective of the complaint year, the probability of this problem in the 2022 new car is large. At the same time, the body resonance problem caused by the abnormal sound of the engine has also become the most concerned problem of the owner.
2
EX3 Kung Fu Cattle Complaint Index: 434.1
Typical failure: Failure to deliver the car on time
Auto quality complaint reviews: This month EX3 Kung Fu Niu complaint index 434.1, the complaint index is still up seriously. The EX3 Kung Fu Cow's inability to deliver the car on time has become the biggest problem facing geometry cars at present, and this problem has directly sent the EX3 Kung Fu Cow to the second place in the list. At the same time, EX3 Kung Fu Niu also has the problem of allocation reduction and temporary price increases, which also makes many consumers lose confidence in the brand.
3
Crown Land Release Complaint Index: 432
Typical faults: engine noise, body resonance
Auto quality complaint reviews: Crown Land Released this month's complaint index of 432, the complaint index soared 86 times month-on-month. As a sister model of the Highlander, the Crown Land Release also has the same problem. The body resonance caused by the abnormal engine noise has been centrally complained by the owner, which is also the root cause of the soaring complaint index of the crown land release.
4
BMW 5 Complaint Index: 231.45
Typical fault: The configuration of the actual car is inconsistent with the official announcement
Auto quality complaint reviews: In April 2022, the luxury brand BMW 5 series complaint index was 231.45, down nearly 2 points from the previous month. According to the owner's complaint information feedback, BMW 5 Series its car machine lacks remote upgrade system, voice control and other functions, which is not consistent with the publicity, the user manual and the car machine system help inside the introduction of the remote upgrade system, but the actual vehicle general settings did not find the function, the vehicle function and the user manual does not match. Among them, the 2020 model vehicle is the hardest hit area of this problem.
5
Langyi Complaint Index: 196.65
Typical fault: The configuration of the actual car is inconsistent with the official announcement
Auto quality complaint comments: As an evergreen tree of sales under SAIC Volkswagen, Langyi has always had good sales. This month, the Langyi Complaint Index was 196.65, up nearly 3 points month-on-month. The main reason for the increase in the complaint index is that the configuration of the car that Was blown up by Langyi is inconsistent with the official announcement. The owner's complaint information shows that the 2021 Langyi original factory is equipped with 869 model central control car machine as standard, and the original car machine supports carlife, carplay, car networking and other functions. The actual vehicle central control was reduced, replaced by the Android central control car machine, android car machine because of the reason for the reduction of the allocation, resulting in the original carlife, carplay, car networking and other functions missing.
6
BMW X3 complaint index: 183.75
Typical fault: The configuration of the actual car is inconsistent with the official announcement
Car quality complaint reviews: BMW X3 complaint index this month 183.75, not much different from last month's complaint index. The BMW X3 real car configuration is not in line with the official announcement, but also added a fire to BMW's reduction. The reduction is mainly reflected in the 2020 and 2021 models.
7
BMW 3 Series Complaint Index: 94.95
Typical fault: Engine oil burning
Auto quality complaint reviews: BMW 3 series is a frequent customer on the complaint list, this month BMW 3 series complaint index 94.95, compared with March, the complaint index is not much different. The clichéd problem of engine oil burning has become a problem that is difficult to cure in BMW 3 Series. Many car owners joked that "the BMW that does not burn engine oil is not a real BMW", although it is a ridiculous word, it also reflects the owner's helplessness about the problem from the side.
8
Leiling Complaint Index: 92.7
Typical fault: The gearbox is suddenly frustrated
Auto quality complaint reviews: Leiling's complaint index this month was 92.7, down nearly 4 points month-on-month. The problem that Leiling has been complained about the most is still the clichéd gearbox. Such problems mainly appear on the 2021 models, which account for more than half of the total complaints, followed by the 2019 models.
9
Jiayue A5 Complaint Index: 83.7
Typical fault: unstable engine idle/noisy
Auto quality complaint reviews: Jiayue A5 complaint index this month 83.7, a sharp increase of 534.09% month-on-month. Many car owners reported that the engine will be unstable when the vehicle is driving at low speeds, and noise will also occur. The owner said that in the communication with the manufacturer, it is normal for the manufacturer to only reply to the problem complained by the owner.
10
Tiguan L Complaint Index: 77.4
Typical failure: Clogged particle trap
Auto quality complaint reviews: In April 2022, the Tiguan L complaint index was 77.4, showing a downward trend from the previous month. The problem of clogging the Tiguan L particle trap is still complained by many car owners. According to the feedback of the owner, the problem of fuel consumption increased due to the blockage of the particle trap has also become the heart disease of the owner of tiguan L. SAIC Volkswagen has given a variety of solutions to this problem, but most of them are symptoms rather than causes.