Reporting on the automotive industry from the perspective of people's livelihood / Left and right car viewing Haikou report on May 7——
With the blessing of the Toyota brand aura, highlander and crown land release are not less sought after, of which highlander has been selling well for many years and still maintains a good momentum. It can be seen that Toyota has not only tasted the sweetness of the "two-vehicle strategy", but also enjoyed it.
However, the "two-car strategy" is also a double-edged sword, when it is good, it is prosperous, and when it is bad, it is also a loss. The following is the latest news from the market, which seems to break the myth of "no problem" of Toyota's god car.
According to the April 2022 China Automobile Complaint Ranking just released by the Car Quality Network, GAC Toyota Highlander and FAW Toyota Crown Lufang were listed, ranking 2nd and 3rd respectively.
GAC Toyota Highlander complaints: 19 complaints in March, the number of complaints rose sharply to 221 in April, the typical problems of complaints are: engine/motor noise; body resonance.
FAW Toyota Crown Land Release Complaints: 3 complaints in March, the number of complaints rose sharply to 120 in April, and the typical problems of complaints are: engine/motor noise; body resonance.
It can be seen that the two models of highlander and land amplifier under the toyota brand are complained about by "loud noise and body resonance".
Some people may feel that it is coincidental, how can the brand be the same, and the problems that occur are the same?
In fact, it is not difficult to understand that many car brands in the market in the extension of multiple sub-brands, in order to save R & D funds, so that the supply of parts as far as possible to achieve "consistency", often choose to do a difference in model development, that is, the appearance is slightly differentiated, and many places inside are basically consistent, so that a model has a problem inside, and other parallel models will also have problems.
The media quoted the owner's feedback that whether it is highlander or crown land release, the noise is particularly loud when the engine intervenes, and causes body resonance, and the accelerator pedal and steering wheel have a strong feeling.
The owner also said that when the vehicle accelerates, the engine will lean back, and the rear foot will bear a lot of the pressure. If the rear foot is not done well enough, it will inevitably lead to high engine vibration and noise when accelerating.
Earlier, there were media reports that Toyota USA released a recall for the 2022 hybrid Highlander at the end of 2021 (including the Highlander xse version, that is, the prototype of the Crown Land), which described the failure as follows: There will be obvious acceleration noise during the acceleration of 0-45mph, and detailed how the dealer should troubleshoot this problem.
The announcement describes that the solution is to replace the rear foot of the new engine with the part number of the old foot is 12371-F0170 and the part number of the new foot is 12371-F0210.
Many of the above-mentioned car owners believe that it has been more than 4 months since Toyota USA issued the announcement, and hope that Toyota can provide reasonable solutions for Chinese car owners as soon as possible.
Left and right car viewing short comment——
It is difficult for car brands to take the initiative to solve their own problems, why? The answer is only 4 words: profit is at stake!
The problem of "loud noise and body resonance" in the United States occurred in the Highlander and Lufang, and after 4 months, Chinese consumers concentrated complaints before they were broken out, if not centralized complaints, this problem may still be covered in the pocket and not seen the light of day.
We have reason to believe that GAC Toyota and FAW Toyota should know these problems in advance before the owners focus on complaints, because there will be feedback in their after-sales systems. So the question is, now that you know the problem, and it has already happened in the US market, why not take measures to solve it?
Speaking of which, some people quickly think that this is because of the "differential treatment" adopted by different national conditions. So what we want to say is: Are Chinese consumers inferior?