Since Geely acquired a number of overseas auto manufacturers and accessories manufacturers through buying and buying, the level of technology can be said to have grown by leaps and bounds, from a marginal domestic brand that was not looked down on ten years ago to today's domestic sales no.1. According to statistics, Geely Automobile's cumulative sales reached 1.328 million units last year, ranking first among its own brands. The next day of the purchase of the car was exposed to A-pillar air leakage, engine abnormal sound shaking, domestic brother position is not guaranteed?
However, high sales can not be equated with quality, even if it is a big factory like Geely, it is still somewhat difficult to take into account the quality of dozens of models and after-sales service. For example, the recent complaint about Geely Binyue is a good illustration of the above situation.
Some car owners reported that they found the A-pillar leakage on the second day of picking up the car, from 2019 to now more than two years, during which they have been reflecting the problem by calling the after-sales hotline 400 and going to the 4S store, but they have not been properly resolved. The practice of 4S stores is also very conventional, just replacing the door and window adhesive strips, but it does not solve the problem.
Through the inquiry complaint website, it can be found that the leakage of the A-pillar of Binyue is not a case, more than 100 car owners have the problem and complained, and from the case, it is found that the models with this problem are basically 2019 models, and the frequency of subsequent 2020 models and 2021 models has been greatly reduced. It can be seen that Geely also knows that this is a design flaw, and has made improvements in subsequent new models. However, in the treatment of car owners who have already purchased a car, they are somewhat disregarded, just like the owners of the above problems, the time has passed more than two years, and the problem has not really been solved.
If you just think that the air leakage problem does not affect the driving, then there is no problem, it is a big mistake, and the problem of Binyue is not only the air leakage of the A-pillar. The same owner, it said that three months ago the engine leaked and accompanied by serious shaking problems, went to the after-sales outlets to replace the engine after replacing two parts still did not completely solve the problem, 4S shop informed that this is a normal phenomenon, and then the owner went to the repair shop by himself, the maintenance staff said that this is an abnormal phenomenon. The owner wants to send professional and technical personnel to the headquarters of the manufacturer.
Also through the complaint website to learn that there are not many problems with binyue engines, some owners said that when refueling, they made a nuisance sound, and replaced the vacuum tube and solenoid valve after inspection by the 4S shop, but the problem has not been solved after the replacement, and even the seriousness has intensified. Then the owner went to the service station to test, and after upgrading the system, the problem was briefly solved, but the follow-up problem still existed, but it was not so serious.
Through the website data, it is understood that Binyue has more complaints in many aspects such as engine, gearbox, steering system, braking system, vehicle and machine audio and video. At the same time, most of the models that have problems are concentrated in the 2019 model. However, there are many fewer follow-up 2020 and 2021 models. This shows that Geely has collected according to the complaints made by the owner of the car and concentrated on rectification on the new model. However, the problem is that the failure of the old car owner has not been properly solved, which makes this part of the buyer lose confidence in the Geely brand.
summary
There is no doubt that Geely is developing rapidly, the momentum of Lynk & Co in the high-end market is hot, and the new new energy brand Extreme Kr is also in stable delivery, the comprehensive development of many fields is bound to cause a test of after-sales service and word of mouth, if this aspect can not be satisfactory, it is difficult to make an upward breakthrough after reaching a certain height in the future.