Recently, the public relations department of Xiaopeng Automobile may be busy again. It was learned from the Internet that a former employee of Xiaopeng Company, the owner of Xiaopeng P7, and the first owner of Xiaopeng P7 double material in the country, personally wrote an article "A Letter to Master He Xiaopeng, Brother Xia Yan" to denounce the rights protection of his own suffering.
In the content of the article, the loyal Xiaopeng fan owner said that he first drove the E version of the Xiaopeng P7 to open the NGP automatic auxiliary driving on the highway, the vehicle suddenly and completely lost power, the battery fault light was lit at the same time, and the speed of the car was instantly reduced from 120km/h to zero, and a safety accident almost occurred. And just a month later, the same situation occurred when charging at the Xiaopeng supercharging station, and the whole car was completely cut off, and even the door could not be opened.
Immediately, the owner contacted xiaopeng official after-sales. In the post-negotiation stage, The official representative of Xiaopeng gave two solutions: one is that the vehicle is returned to the factory for maintenance, and the owner is given part of the Xiaopeng service points as compensation; the other is that if the owner does not agree to the maintenance, it will be officially recycled according to the price of the overhauled used car, and then the owner will voluntarily re-purchase the Xiaopeng P7 according to the new car price. The owner revealed that the original second-hand recovery value of this car was 220,000 yuan, but according to the official only 180,000 after the overhaul, and then calculated according to the current price of 320,000 after the price increase of the new car, the middle of the price to bear 140,000 yuan of difference.
Officials also said that this is the only way to change the car. The owner of the car said in the article that he was very cold and resolutely did not accept the above plan.
At present, the latest situation is known that the rights protection article released by the owner has been shown to be "set by the author and cannot be viewed", and it is not clear whether Xiaopeng officials and the owner have reached a settlement.
But it is worth mentioning that in the past six months, Xiaopeng Automobile has had many negative news, almost the most negative in the domestic new force "Wei Xiaoli".
At the Guangzhou Auto Show in November last year, a car owner appeared on the booth of Xiaopeng Automobile to "defend his rights", and then was forcibly carried away by the security guards, which triggered a hot discussion on the Internet; and also in December last year, the media first exposed that Xiaopeng Automobile sales personnel were suspected of creating "yin and yang contracts" to defraud the national new energy subsidies; and then because of the topic of "Xiaopeng Automobile collecting 430,000 face photos in 6 months", it rushed to the Internet hot search, and was fined 100,000 yuan by the regulatory authorities;
This year, not long ago, there was also a traffic accident news, another Xiaopeng P7 owner said that the vehicle did not have any alarm and deceleration under the opening of the assisted driving, and directly hit a car that had overturned in front of it. Subsequently, the main reason was determined that the owner did not keep an eye on the environment ahead and take over the vehicle in time.
Although it is not the fault of Xiaopeng Automobile Company in some negative news, we can see from it that most of the negative news comes from the local stores of Xiaopeng Automobile. Industry insiders believe that the sales chaos that appears on Xiaopeng Automobile shows that Xiaopeng's constraint and management ability for various franchise stores and authorized stores is weak. In contrast, ideal and NIO all use direct stores is much better.
Moreover, the latest incident of former employee rights protection has nothing to do with local stores, but is a problem of Xiaopeng Motors itself. Just like the recent "Xiaopeng Automobile was jointly complained by the owner of the car due to multiple delays in delivery", the official bluntly said that there is no compensation plan, and also recommended that users unsubscribe, reassign, or continue to wait.
The same delayed delivery, compared with Weilai, ideal other new forces, Xiaopeng Automobile official not only did not act, but also in the attitude is more impersonal, cold to the user's heart, which fully shows that Xiaopeng Automobile is currently very bad in after-sales service.
From replacing Weilai to win the 2021 domestic sales championship of new forces, to the 100,000 vehicles representing the Model Xiaopeng P7, Xiaopeng Automobile has frequently appeared negative news when it has rapidly expanded and gradually become the leading representative of the new domestic car-making forces, perhaps it is time to examine itself, do not let loyal fans and car owners who trust Xiaopeng be chilled and disappointed again and again.