April 27 news, today is the second anniversary of the launch of Xiaopeng P7 car, Xiaopeng Automobile official micro also released a celebratory message this afternoon, they revealed that in March 2022 sales, P7 exceeded 9,000 units, ranking first in the sales of pure electric models of the new force.
"Good drama, just just started", this is the loud slogan shouted by Xiaopeng Automobile official Wei.
However, on the evening of April 26, a netizen nicknamed "ChrisYZ" posted an online article to He Xiaopeng, chairman of Xiaopeng Motors, and Xia Heng, co-founder, to defend their rights. And the model involved in his rights protection is the P7.
"Chris YZ" claims to be the owner of Xiaopeng Motors, and he is also the first dual P7 owner in the country, and once purchased a Xiaopeng P7 in October 2020 and July 2021. What is even more rare is that he also joined Xiaopeng Motors in October 2021 and became an employee of the company.
In the rights defense article, "Chris YZ" describes the whole process of his dangerous driving on the highway:
On March 10, 2022, I drove NGP assisted driving in the Chifeng section of the Daguang Expressway, the E version of the P7 appeared to lose the power battery motor on the fault light at high speed, NGP directly exited, in a few seconds my speed dropped from 120KM to 0KM, the vehicle completely lost power, at that time I still had 200 meters to enter the tunnel, followed by a heavy truck, fortunately I saved me with my rich training experience in Xiaopeng Automobile, relying on the familiarity with the vehicle and emergency avoidance, I used inertia to make an emergency stop of the vehicle from the fast lane to the emergency lane, otherwise the consequences would be unimaginable.
However, the matter did not end, on April 9, 2022, a month after the first dangerous situation, his P7 "once again had the problem of the whole car suddenly out offline when charging at the Xiaopeng supercharge station, completely lost power, and even the door and trunk could not be closed, unable to drive away from the scene."
Liu Mou, the experience officer of Xiaopeng Automobile, negotiated with the manufacturer to solve these problems on behalf of the manufacturer. The representative of Xiaopeng Automobile said that the owner's situation does not meet the conditions for returning and replacing the car, and gave two schemes, one is that the vehicle returns to the factory for maintenance, the other is that Xiaopeng Automobile recycles the car according to the second-hand car price, and then the owner re-purchases xiaopeng automobile's products according to the new car price, but the difference between the 140,000 yuan in the middle needs to be borne by the owner himself.
The two sides did not negotiate at that time, and only then did the owner publicly defend his rights.
The owner of the car is dissatisfied with xiaopeng automobile, the representative of the manufacturer, and the other party has clearly stated two points: the first Xiaopeng automobile company cannot guarantee that each car is provided to consumers of Xiaopeng automobile, and there is no quality problem after leaving the factory production line. Second, the owner of the accident did not suffer major physical trauma himself, which can be regarded as not causing substantial harm to the owner.
The owner, who was also a member of Xiaopeng Motors, wrote: "I feel deeply shocked and puzzled by the words and deeds of extreme disregard for consumers' right to life and product quality, and I can't believe that it can come from a high-level Xiaopeng management personnel who attaches great importance to product quality control. ”
It is reported that there has been a simple response from Xiaopeng Automobile in this matter: "Dear Pengyou, we attach great importance to the problems you react to, please rest assured, we will arrange special personnel to deal with your problems." ”
He Xiaopeng
This is the second time that Xiaopeng Motors has recently encountered the public rights protection of P7 car owners, and on April 18 this year, a netizen nicknamed "Mr. Deng, the owner of Xiaopeng P7", also publicly called Out He Xiaopeng, telling the case of him starting an intelligent auxiliary driving in March this year and hitting a stationary vehicle on the highway. The P7 owner was also disappointed by the after-sales service of Xiaopeng Motors.
However, for Mr. Deng's encounter, Xiaopeng Automobile has made a clear response, saying that after the investigation and judgment of the local traffic police department, the cause of the case is that the owner did not maintain the observation of the environment in front of the vehicle and take over the vehicle in time during the use of ACC+LCC (Adaptive Cruise Control & Lane CenterIng Function).
But on April 21, Mr. Deng was still trying to contact Mr. He and ask him to see what had happened to him.
Xiaopeng Automobile delivered 34,561 electric vehicles in the first quarter of 2022, ranking first among the new car-making companies. In terms of car quality and after-sales service, I also hope that they can also achieve the first place.