When consumers buy a car in a 4S store, the 4S shop has the obligation to inform the owner that the car belongs to the display car, and the inventory car is a second-hand car. If the 4S store does not inform the owner of the true situation of the vehicle, it is a sales fraud, and the consumer can claim that the 4S store refund one and lose three according to the rights and interests of consumer protection.
Mr. Liu, a car owner in Hangzhou, Zhejiang, bought a BMW X3 at a local BMW 4S store, and the naked car cost more than 400,000 yuan. Mr. Liu thought he was buying a new car, but after the car drove back, he found that the vehicle was abnormal. When Mr. Liu connected his mobile phone Bluetooth to play music, he found that the car machine system had been connected to more than a dozen Bluetooth.
Why does the new car you just bought have so many Bluetooth-connected records? Mr. Liu had a bad premonition in his heart. The new car is placed in the warehouse of the 4S store, there is little contact, it is impossible to connect so much Bluetooth, Mr. Liu suspected that he bought a display car, the vehicle was connected to Bluetooth during the exhibition in the 4S Hall.
Mr. Liu drove the car to the 4S shop to ask for explanations, and after the sales inspection, he told Mr. Liu that he had indeed bought a display car, which was displayed in the hall for two days, because the salesman did not know, and then sold the car as a new car.
Since the 4S store admitted that the car was a display car and did not inform the owner in advance, this behavior is a fraudulent sale. Mr. Liu put forward a three-point appeal, he hoped that the 4S store could give away 10 basic maintenance for free, extend the warranty for two years, and test whether there were other problems with the vehicle on the spot.
The person in charge of the 4S store rejected Mr. Liu's appeal, believing that the car was only displayed for two days, had not been test-driven, and the car was in good condition, and could only give away two basic maintenance at most. Mr. Liu and the 4S shop did not reach an agreement, and since then he has begun to defend his rights continuously.
Mr. Liu's car was bought for nearly two years, and this problem was not solved, and finally Mr. Liu contacted the media for mediation. Mr. Liu sought media help mainly to expand the impact of the incident and seek the cooperation of reliable lawyers. Since private consultation could not solve the problem, Mr. Liu decided to go through legal procedures.
Now Mr. Liu's appeal is no longer 10 free maintenance and two years of extended warranty, 4S shop must refund one loss three. Mr. Liu promised that if the lawyer could help him win the case, he decided to reward the lawyer with 1/3 of the compensation for the return of one to three. His BMW X3 costs more than 400,000 yuan, and as long as the lawyer can win the case, he will give the other party such a high salary.
Many netizens said that Mr. Liu's thinking is very clear, Mr. Liu bought a display car at the price of a new car, his initial appeal is not excessive, only hope that the 4S store can give away 10 times of basic maintenance, extend the warranty for two years. This simple appeal 4S shop can not be satisfied, Mr. Liu is forced to be anxious to take legal means to protect his rights.
There are also some netizens who think that this car can not be shown for only two days, the system shows that more than a dozen Bluetooth are connected, if the car only shows two days, will there be so many customers connecting to the mobile phone Bluetooth? The car may have been on display for a longer period of time.
The Consumer Protection Ordinance stipulates that the sales of display cars in 4S stores must explain the real condition of the car to the customer, and if the display car, inventory car and used car are sold as new cars, it is a fraudulent sale. The owner originally bought more than 400,000 BMW X3, and now the refund of 1 to 3 can directly change to a more expensive BMW X6, is this not a big profit?
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