Since the concept of sharing economy has been popularized throughout the country, shared cars have been rapidly launched in major cities in China, and users can rent a car to travel as long as they spend a few hundred yuan, and it is also very convenient to return the car. Two years ago, car sharing was very popular in China, and many people had the experience of renting a car.
Ms. Wang of Hangzhou, Zhejiang Province, rented a shared car two years ago and returned it a day later, but two years later she was deducted more than 4,700 yuan. Ms. Wang said that there was once a shared car rental point downstairs, and on June 10, 2020, he rented a shared car, and there was an event at that time, no matter how many kilometers were driven in a day, the fee was only 119 yuan.
Ms. Wang drove out with friends for a day after renting the car, and on the morning of the second day, he returned the car at the rental location. After returning the car, Ms. Wang clicked the confirm return button on her mobile phone and ended the one-day car rental service. Ms. Wang thought that after the car was successfully returned, she turned off the mobile phone APP and never opened it again.
After 37 days, Ms. Wang received a message from the car rental company, and the customer service reminded Ms. Wang that his car had not been repaid for 37 days and had incurred an overdue fee of 4762 yuan. Ms. Wang contacted customer service to inform the other party that the car had been returned 37 days ago, and he also submitted feedback information to the platform.
After the feedback, the staff told him that if you have returned the car on time, we will cut off this order for you, and no new costs will be incurred. Ms. Wang thought the matter had been resolved, and he never opened the registration software again.
Unexpectedly, two years later, Ms. Wang suddenly received a message that the car rental company automatically deducted 4762 yuan from his payment software. At first, Ms. Wang thought it was a spoof text message, but she didn't take it to heart. Later, he clicked on the payment software to check it, he was indeed deducted more than 4,000 yuan, why did the order two years ago suddenly deduct it?
Ms. Wang contacted the media to resolve the matter, and the media staff contacted the car rental company. The car rental company responded that two years ago, Ms. Wang thought she had returned the car, but in fact, he did not return the car successfully, and the system has been showing that the car has been rented for 37 days.
When changing cars, you need to connect to the 4G network, maybe the signal is not good at that time, Ms. Wang did not successfully return the car, and the 4762 yuan deducted by the platform is the cost of renting a car for 37 days. Ms. Wang believes that even if she did not successfully return the car on the same day, the customer service should remind him to return the car again on the second day, instead of contacting himself after 37 days.
Ms. Wang parked the car at the designated return location on the second day of the rental car, and she never used the car again, and she should not bear the cost of 4700 yuan. After the media personnel contacted the car rental company, the person in charge of the car rental company promised to find a customer service application and return the fee to Ms. Wang.
Two or three years ago the sharing of the automotive industry is very prosperous, many people have had a car rental experience, if after a period of time everyone received a deduction message that does not belong to themselves, be sure to contact the car rental platform customer service in time, do not be unclear and deducted money.
The shared automobile industry is a heavy asset industry, the operator has a high initial investment, a long investment time, and cannot be profitable in the short term, and many shared car companies can only go bankrupt if the capital chain is broken. Xiaobian believes that the sharing automotive industry is difficult to maintain, the input cost is high, and the claim problem is difficult to solve, which will lead to today's situation.
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