8 weeks to pick up the car change for 3 months Xiaopeng response: battery shortage < br><br >

Recently, Xiaopeng Automobile was accused by many consumers of not delivering the vehicle within the agreed time. Shenzhen citizen Xiao Zhang (pseudonym) told Nandu reporter that he signed a car purchase contract with Xiaopeng Automobile on October 13 and paid a deposit of 5,000 yuan, booked a Xiaopeng car with a model of P7 480N, and agreed to deliver the car within 6 to 8 weeks. In this regard, Xiaopeng Automobile responded to the big incident in Nandu Shenzhen, saying that due to the tight battery supply of some models, some owners could not pick up the car on time, and the affected owners could withdraw without worry.

consumer:

Near the deadline was told to extend until Next February

Shenzhen citizen Xiao Zhang (pseudonym) told Nandu that he signed a car purchase contract with Xiaopeng Automobile on October 13 and paid a deposit of 5,000 yuan, and booked a Xiaopeng car with a model of P7 480N. Xiao Zhang said that before paying the deposit, the sales informed him that the estimated delivery period was 6 to 8 weeks, and stressed that the pick-up time would only be advanced. Xiao Zhang chose Xiaopeng Automobile, "Compared with other brand vehicles, Xiaopeng's delivery time is faster."

From the communication records between Xiao Zhang and Xiaopeng Automobile sales, it can be seen that in early November, Xiao Zhang asked the sales about the time to pick up the car, and the sales said that they were still uncertain, about the end of November. On November 22, the sales said that "the car should be available at the end of the month, and the car can be picked up after two or three days."

However, at the beginning of December, the estimated 8-week delivery deadline was approaching, and Xiaopeng Automobile's sales staff contacted Xiao Zhang to inform him that due to the shortage of vehicle parts, it was necessary to postpone the delivery of the car for three months, about the middle of February 2022. Extended from 8 weeks to 3 months, Xiao Zhang said it was difficult to accept.

In addition to Xiao Zhang, on the black cat complaint platform, there are many consumers who reflect the same problem, and the models involved are basically Xiaopeng Automobile P7 480 series.

Xiaopeng Motors responded

Batteries are in short supply, and affected owners can retire without worry

Nandu contacted Xiaopeng Automobile about the delay in delivery. Xiaopeng Automobile customer service said that Xiaopeng Automobile P7 480N and P7 480E two models do have a tight supply situation, this is because the two models of lithium iron phosphate battery material shortage, so some car owners can not pick up the car on schedule, other models that do not use lithium iron phosphate batteries are normal supply.

For owners of the two models affected by the postponement, Xiaopeng Automobile has provided a worry-free withdrawal service since November 29, and car owners can also choose to continue to wait.

Vehicle accessories are in short supply, has the sales side made adjustments to the affected models? The customer service supervisor of Xiaopeng Automobile said that the early sales staff informed consumers of the estimated pick-up time according to the supply of accessories at that time and other factors, there was no false publicity, and there may be information differences between the supply of accessories at the time of sale and the final actual situation. Based on the current shortage of parts of some models, Xiaopeng Automobile has adjusted the estimated pick-up time of the sales side, and for owners who paid a deposit to buy Xiaopeng P7 480N and 480E after December 11, the estimated pick-up period notified before payment was adjusted to 15-16 weeks.

For the specific delivery period reflected in the contract reflected by Xiao Zhang, the customer service supervisor said that although the delivery period is not reflected in the contract, consumers can view it in the Xiaopeng Automobile APP, which is due to the estimated delivery period due to the supply of accessories and other factors may fluctuate, through the APP presentation, can be flexible according to the real-time situation, consumers also recognize this rule when buying a car. It further said that under normal circumstances, Xiaopeng Automobile can achieve early delivery, and after the shortage of battery accessories caused some car owners to be unable to pick up the car on time, it also provided a solution in time.

The latest development of the incident is that Xiao Zhang told Nandu Shenzhen that he chose to change the model and made up about 20,000 yuan to buy the P7 670 series of Xiaopeng Automobile, and the expected pick-up time is mid-to-late December.

Attorney's Opinion

APP, WeChat and oral agreements are all legally effective

Xiaopeng Automobile did not present the delivery period in the contract, but informed it through its APP and sales staff or oral or WeChat message, is the agreement at this time legally valid? Mao Peng, a lawyer at Guangdong Shengdian Law Firm, said that if the delivery period is not indicated in the car purchase agreement, the logo in the APP can be regarded as a supplementary clause to the contract, and the delivery time agreed through WeChat and oral agreement also has legal effect.

Zheng Shaochun, researcher of Nandu Shenzhen Big Thing Think Tank, Nandu reporter Ye Linfang