The car we usually drive is generally composed of more than 10,000 non-disassembleable parts, and although each part has its own fixed function, it may have more than one name.
Recently, Ms. Wang from Qingdao, Shandong Province, was worried about this. After the accident, her car was sent to the Runda Auto Repair Factory in the West Coast New Area for repair. But then I found that I spent more than 10,000 yuan on maintenance, and some parts were not replaced, so I found a repair shop theory.
But the repair shop argues that the price of all parts is correct, but the names of some parts are different from those in the insurance company system.
01
Component names are not uniform and cause disputes
The thing is, last month Ms. Wang accidentally encountered a traffic accident while driving, and she sent the car to the Runda Auto Repair Factory in the West Coast New Area that afternoon. After determining the loss through the insurance company of the other vehicle, a total of 31 vehicle accessories need to be replaced, with a total compensation amount of 17,064 yuan.
Ms. Wang said that because she was in a hurry to use the car, when she learned that her vehicle was repaired, she immediately rushed to the repair shop to confirm the repair situation. But when she saw the car, she found that something had not been replaced, which made her feel very angry.
The auto repair shop also found a problem at that time, and later the matter was solved, but this also made Ms. Wang leave a bad impression on the auto repair shop. I don't know if it is a coincidence, after the second maintenance rework, Ms. Wang found a new problem when she picked up the car in early November.
Because of the first unpleasant experience, this time she specially made a friend who knew how to go with her car. As a result, his friend checked the car and found that the front half of the car, especially the parts around the engine, which were damaged by the accident, had basically not been replaced.
So she calculated the old account together with the new account, and the auto repair factory in charge of maintenance theorized, but because the two sides insisted on their own opinions, Ms. Wang found the local "Life Online" column to defend her rights.
After the reporter rushed to the auto repair plant to understand the situation, a manager Li in the factory said that in addition to the spare tire frame that has been informed of Ms. Wang, other components have basically been replaced. When Ms. Wang first saw the car, the spare tire and rear taillights had indeed not been replaced, which was because the vehicle had not been repaired at that time.
The manager also said that there is a name inconsistency between the parts that the vehicle is actually replaced and repaired and some of the accessories on the insurance schedule, which may be because the name of the damaged vehicle parts is different from the name of the accessory in the insurance company's computer, so it will be mistaken for not replacing the parts.
After that, the reporter contacted the underwriting Chinese Minmin Property Insurance Co., Ltd. The relevant staff said that there is indeed a discrepancy between the vehicle maintenance accessories and the names of the vehicle accessories on the details, but there is no difference in price. As for whether Ms. Wang's vehicle maintenance has not been replaced with new accessories, the staff said that they could not identify it.
Subsequently, the staff also provided photos of the vehicle before the repair, several parts had been broken before the repair, and now the parts on the car have no signs of breaking. However, Ms. Wang did not seem to admit it, and the reporter could only find the Transportation Bureau of the West Coast New Area for assistance, but in the end, Ms. Wang and the auto repair plant still did not reach an agreement.
02
Component names and standards are never uniform
According to relevant authoritative statistics, the market segment of maintenance and fast insurance has developed rapidly in recent years, and the market capacity has not only expanded, but also the players who enter the game are also magical.
Many industry experts have said that after china has experienced a blowout in the new car market, a similar situation has appeared in the aftermarket now. In fact, the history of our country's automobile industry is not long, but the problem encountered at present is that the iteration speed of the aftermarket cannot keep up with the development speed of the front-end sales market.
As a just need for auto after-sales, all kinds of complaints caused by maintenance and maintenance are also high. According to the complaint data accepted by the China Consumer Association in recent years, in the specific commodity complaints, the number of auto parts complaints has always ranked in the top few of the commodity complaints, of which there are many similar to the above mentioned problems.
With the improvement of users' demand for automotive product quality and awareness of rights protection, the demand for effective quality management of auto parts has become more urgent.
However, the vast domestic automotive aftermarket is complex, and many maintenance companies are facing the problem of upstream suppliers and OEMs with their own different standards and naming, which leads to maintenance companies having to face different fields and docking different standards, and the operational burden cannot be said to be heavy.
In fact, in view of the non-uniform naming and standards of spare parts, the National Standards Commission approved the release of the GB/T32007-2015 "Unified Coding and Identification of Auto Parts" national standard drafted by the China Article Coding Center and the China Automatic Identification Technology Association as early as 2015.
This standard stipulates the coding principles, data structures, symbolic representation methods and general principles of the unified coding of auto parts and components and their location, which is applicable to the unified coding and identification of auto parts (accessories), as well as the information collection and data exchange of auto parts (accessories).
The application of unified coding identification can realize the complete and clear recording of the shipment, distribution, use and maintenance process of each auto parts, just like the express logistics information is open to the society, and consumers and car companies can easily query the Internet. In this way, the legitimate rights and interests of consumers can be protected, and many unnecessary disputes can be avoided.
In fact, this is also a microcosm of the big data driving the development of the industry. But unfortunately, when the standard penetrates into the downstream channels, it is not as smooth as imagined, which is mainly due to the domestic auto repair and auto parts industry has always been a situation of many, scattered and small.
Of course, after the standard is unified, there will be other problems with spare parts, such as once the standardized components have design defects or quality problems, it will cause large-scale recalls. In general, the domestic auto parts and auto repair industry still has a long way to go in terms of standardization and unification.
Note: The pictures in this article are from the Internet