Mr. Sun had a Porsche sports car and was involved in a traffic accident at the end of January. He said that because of the dispute over the maintenance of the vehicle, the insurance company has not issued a quotation, and now the car has been parked in the 4S store for almost two months.
Mr. This Porsche 718 sports car was bought at the beginning of last year and cost more than 700,000 yuan. He said that on the eve of the Spring Festival this year, the car had a rear-end accident on the highway, causing damage to the left front bumper and being dragged to the Porsche Center in Xiaoshan, Hangzhou for repairs.
Mr. Sun: The maintenance plan of the 4S shop is that the front bumper should be replaced, because the bracket cannot be repaired, PICC believes that it can be repaired, the other side of the claims adjuster told me that to get a third party to repair, the staff of the 4S shop clearly said that if you get a third-party repair, you are not responsible for the traceability of the accessories, then I think this is unreasonable.
The staff of the Porsche Center in Xiaoshan, Hangzhou told reporters that the damaged front bumper inside is integrated, you can see that the left side of the reinforcement has multiple breaks, can not be repaired, can only replace the bumper as a whole, the maintenance cost of this car damage is about 75,000.
Mr. Sun said that his idea was that whether it was repair or replacement, it should be done at the 4S store, but there was a small episode a few days ago.
Mr. Sun: One of the PICC responsible for vehicle maintenance, may be a loss fixer or a claim adjuster, unauthorized to take the parts to a third party for repair, when the 4S shop to get the accessories, the 4S shop called me to inform me, they said that they told you personally, you agreed, in fact I did not know, so I asked the 4S shop to chase this part back.
MR. ZHOU: No, it is the unit that I called the PICC cooperation to see if it can be repaired, or whether it can be repaired, if it cannot be repaired, it can only be replaced, I must let them see if they can repair it first, and then they can do the next step.
Mr. Zhou said that he was from the Xiaoshan Claims Branch of PICC Property & Casualty Insurance, and that he did not want to take the bumper when he sent someone over. He introduced that Mr. Sun's car has not yet reached the standard of replacing the bumper.
PICC Property Insurance Loss Fixer Mr. Zhou: Because only the bracket inside is broken, it does not mean that the overall bumper cannot be used, all of it is damaged, and the appearance is not damaged. Inside the broken things to replace new accessories, 4S stores do not have this kind of accessories, such a meaning. We procure new parts for it The original parts are replaced by it to repair well (then who will do this thing, including where to purchase) Maintenance units We have cooperative units (that is, third-party auto repair plants) not auto repair plants, units that are qualified to repair this bumper.
Mr. Sun: At present, the vehicle cannot be repaired in the 4S shop because of the problem of PICC claims, and the work order loss order cannot be played, which is unresolved.
The loss fixer said that he would give feedback to his superiors on Mr. Sun's ideas. At the Piccupadiation Building on Stadium Road in Hangzhou, the manager in charge of car insurance claims said after a preliminary understanding that it was inconvenient to accept an interview.
He introduced that under normal circumstances, vehicles are mainly maintenance, and they cooperate with qualified third-party companies, and accessories are supplied by supporting manufacturers. After further communication between the two sides. Mr. Sun feedback that PICC Property & Casualty insurance finally verbally promised that the entire bumper would be replaced according to the maintenance plan of the 4S store.
(1818 GoldenEye)