Affected by the epidemic and supply chain shortages, the complaint index of many models in the first quarter of this year has risen, and there have been concentrated complaints due to configuration and delivery problems. It is worth mentioning that the complaint index of the ex3 kung fu cow and ZEEKR 001 models newly launched last year in the first quarter of this year has rushed into the top ten. Three first-class models, the BMW 5 Series, the Volvo XC60 and the BMW 3 Series, made the list.
The following is a specific analysis of the top 10 model complaint index in the first quarter.
1
EX3 Kung Fu Cattle Complaint Index 563.1
Typical problem: Failure to deliver the car on time
Complaint comments: Since the beginning of the year, the newly listed Geometric EX3 Kung Fu Cow can not deliver the car on time the problem has not shown signs of alleviation, and the complaints about this problem have been continuous. Many car owners reported that they reached the car deadline but could not pick up the car. And the manufacturer and the 4S store can not even tell the order number. It is worth mentioning that the models that cannot be picked up are all low-end models, and the top-end models are not affected.
2
Tiguan L Complaint Index 538.2
Typical problems: clogging of particle traps, faulty electromechanical units of the gearbox
Complaint comments: Last year, Tiguan L, which has been plagued by the failure of the transmission mechanical and electrical unit, was infected with a "new disease". Particle traps have become a problem that worries owners more than the failure of the electromechanical unit of the gearbox. Due to the inability to burn particles through the high temperature on the scheduling side at low speeds, many Tiguan L 330TSI models are blocked every few thousand kilometers. However, there is no good way to perform "regeneration" in addition to running the highway regularly or going to the dealership, so it has attracted many complaints from car owners.
3
Euler Good Cat Complaint Index 528.45
Typical problem: The configuration does not match the official announcement
Complaint comments: Affected by the aftermath of the configuration and the official announcement, Euler Good Cat's complaint index in the first quarter ranked third. At the end of last year, Euler Good Cat was subjected to centralized complaints from car owners due to configuration and official announcements. Subsequently, Euler responded quickly and gave a solution, and the incident has been resolved.
4
Tiggo 8 Complaint Index 343.05
Typical problems: headlights illuminating blind spots, transmissions flinging
Complaint comments: The "regular customer" on the complaint list - Tiggo 8 ranked fourth in the first quarter complaint index list. Blind spots in the headlight range are still the biggest problem. Chery has given a solution, but the owner hopes to be solved for free. In addition, the Tiggo 8's gearbox is also a complaint object of the owner, but the concentration of the problem is not high.
5
Ralink Complaint Index 323.55
Typical problems: transmission throttle, engine oil leakage
Complaint comments: In recent years, Leiling's CVT gearbox has been a major problem that plagues car owners. The problem models are mainly concentrated in the CVT gearbox on the 185T model, and the 2021 and 2019 models are the "hardest hit areas". While complaints about the issue have remained high, the issue has not been resolved.
6
BMW 5 Series Complaint Index 313.5
Typical problem: de-equipping of the vehicle and machine system
Complaint comments: In March, the complaint index of luxury brand BMW 5 Series suddenly soared 10 times. According to the feedback of the owner, the BMW 5 Series lacks functions such as remote upgrade system and voice control, which is inconsistent with the promotion. The user manual and the car system help introduce the remote upgrade system, but the actual vehicle general settings do not find the function, the vehicle function does not match the user manual, the 2020 model vehicle is the hardest hit area of this problem.
7
Volvo XC60 Complaint Index 302.4
Typical problems: reduced trunk induction opening, engine oil burning
Complaint comments: In the first quarter, the Volvo XC60 was subjected to a wave of concentrated complaints from car owners. The de-equipping induction trunk became the culprit. The owner complained that the vehicles delivered in October and November last year were downsized with a sensor tailgate opening function, but they were not informed. Vehicles delivered after December returned to normal. This behavior has caused dissatisfaction among many car owners, requiring manufacturers to give reasonable solutions. In addition, the XC60's burning oil problem has also been complained by some car owners.
8
Langyi Complaint Index 295.15
Typical problems: de-equipping of the car and the engine, engine shaking
Complaint comments: In the past two months, complaints about Langyi's reduced car machine have been continuous, and the problems have focused on the 2021 280TSI DSG Comfort Edition model. It is reported that SAIC Volkswagen claims that the model supports the intelligent car connection system and can connect to CarPlay through the SAIC Volkswagen super APP. The actual delivery to them became a reduced model that did not carry the original car machine, could not connect to CarPlay, and did not have the MOS system advertised by the public. This practice has caused dissatisfaction among many car owners. Saic-Volkswagen has not publicly responded so far.
BMW 3 Series Complaint Index 283.65
9
Typical problems: engine oil burning, abnormal wear of the braking system
Complaint comments: In the first quarter of this year, the problem of BMW 3 Series engine burning engine oil was again subject to centralized complaints from car owners. Feedback from complaints shows that the problem is mostly in the 2020 and 2021 models. Some users pointed out that the problem of burning oil may be related to the design defects of the B48tu engine. According to user feedback, after replacing the new valve chamber cover, the problem of burning oil will still occur. In addition, the abnormal wear of the brake pads of the BMW 3 Series has also been subject to centralized complaints from car owners.
ZEEKR 001 Complaint Index 229.45
1
Typical problem: Fraudulent sales
Complaint Review: ZEEKR has been negative since the brand's launch. Since the launch of ZEEKR 001, there have been many problems such as non-delivery, price changes, allocation reductions, and mechanical failures, which once triggered a crisis of trust. At the end of last year, ZEEKR 001 caused dissatisfaction among car owners due to pricing adjustments. At the beginning of the year, 140 car owners jointly issued a statement saying that the price set on January 1, 2022 was cheaper than the price in 2021, and the media falsely publicized and induced consumers to conclude contracts.