April 20 news, a recent owner of a famous car publicly called out to He Xiaopeng, the founder of Xiaopeng Motors, on the Internet, he revealed that he had an accident when driving Xiaopeng Cars on the highway in March this year, but since then, Xiaopeng Motors customer service and 4S shop after-sales "prevarication", making the owner feel that he has suffered unfair treatment.
The owner of the car called himself "Xiaopeng P7 owner Mr. Deng", he also said that he had unsubscribed from Tesla in 2020, is the first batch of owners to support the domestic Xiaopeng P7, he felt "cold" about his recent encounters, originally his appeal was to ask Xiaopeng Automobile to upgrade his car safety configuration, but the experience of the past 1 month finally made him decide to ask Xiaopeng Automobile to return the car.
Mr. Deng wrote: "On March 13, I had a serious car accident on the Linxiang-Yueyang Expressway section of Hunan Province because I turned on intelligent assisted driving, and the fixed speed of 80 directly hit the stationary vehicle that overturned in front of me, and there was no deceleration, collision warning prompt or sign of emergency braking before the impact. ”
He revealed that he had attached great importance to the intelligence and safety of Xiaopeng P7 before buying the car, and the sales of Xiaopeng Automobile had also introduced to him that the safety factor of this car was very high, "Publicizing that even if it encounters pedestrians passing through, the vehicle FCW, AEB function will automatically brake the alarm to ensure driving safety, and when this accident occurred, all the publicized safety functions were not done." ”
Mr. Deng also believes that Xiaopeng Motors' assisted driving function "has a fatal safety hazard".
Mr. Deng mentioned that after the accident, what disappointed him even more was that xiaopeng automobile's reaction, "including operation and maintenance (procrastination, not to be handled), public relations treatment attitude (heat reduction, hiring water troops)", these encounters directly stimulated Mr. Deng's decision to ask for a return.
Xiaopeng Motors also responded to the accident, saying: "The preliminary judgment is that the owner did not maintain the observation of the environment in front of the vehicle and take over the vehicle in time during the use of ACC+LCC (Adaptive Cruise & Lane CenterIng Function). After the investigation and judgment of the local traffic police department, the conclusion is also in line with the above situation."
But the owner of the car, Mr. Deng, said that he was not distracted at the time, and his hands did not leave the steering wheel. There are also car bloggers on the Internet analyzing, if Mr. Deng noticed the dangerous situation on the highway in time, why did he not play the steering wheel in time? Mr. Deng responded that "the steering wheel was still locked at that time, and I did not dare to hit the direction when the speed did not come down."
At present, He Xiaopeng himself has not responded to this matter.
In August 2021, a Weilai car owner died when he rear-ended the construction vehicle when he turned on the automatic driving function (NOP pilot state) on the highway, which also triggered a discussion on the definition and description of automatic driving.
Ideal Car founder Li Xiang has publicly called for the domestic media and industry to unify the domestic automatic driving Chinese terms at this stage, he suggested that "L2 = assisted driving; L3 = automatic assisted driving; L4 = automatic driving; L5 = driverless, a redundant Chinese word should not be", after which Ideal Car and Xiaopeng Automobile both modified the description of the driving assistance system on their official websites, and the words "advanced" and "automatic" were deleted.
Prior to this, in 2018, Xiaopeng Motors had called itself "L2.5 level automatic driving" in advertising campaigns.
Mr. Deng's encounter is a regrettable thing, and the follow-up processing progress also requires patience between the two sides to communicate. But this matter is also a warning to other car owners, when driving must not completely rely on the current stage of the "assisted driving system", after all, the current stage of the intelligent system can not handle all the road conditions, the key moment, or rely on themselves.