[Aika Auto Industry News Original]
Recently, 68 Mercedes-Benz EQC owners launched a joint statement, claiming that the Mercedes-Benz EQC motor they purchased had failed, and that one or more motor failures had been required to replace the motor or power battery, believing that the Mercedes-Benz EQC or there were design defects.
In this joint statement, Mercedes-Benz EQC owners told the whole process of the incident, most of the owners before the motor failure, the driving computer will prompt "fill coolant", and probably after the front cabin cover, coolant also has a significantly less phenomenon, after the 4S shop test, did not give a clear reason, just add coolant after the end of the matter. Subsequently, the coolant penetrated into the motor, causing the motor to burn out, eventually causing the owner to be unable to start the vehicle.
The 4S shop told that the vehicle needs to replace the motor or power battery, and the motor needs to be sent from Germany to China, and in some areas, the rider waits for the motor + repairs the motor for more than 35 days and more. And most of the owners ask the Mercedes-Benz 4S store to provide detailed work orders, click on the costume report and the reason for replacement, etc., mercedes-benz 4S stores refuse to provide.
Subsequently, the owners launched a joint statement:
1. Urge Mercedes-Benz manufacturers to disclose relevant information and solutions for Design Defects of Mercedes-Benz EQC motors;
2. Start the recall procedure for automobile product quality defects and eliminate potential safety hazards in a timely manner;
3. For the owners of the motor who have replaced the motor, they should all implement the relevant policies in accordance with the new version of the three-guarantee policy (effective January 1, 2022) and return or change the car;
4. For all Mercedes-Benz EQC car owners who have motor/battery and electronic control failures, extend the warranty period of the "three electric systems" and extend the lifetime warranty commitment.
At present, Mercedes-Benz officials have not responded to this matter, and we will continue to pay attention to this matter.
Highlights review:
The 2021 Mercedes-Benz EQC was officially listed and sold for 499,800 yuan
Beijing Benz recalled some EQC and GLB vehicles totaling more than 1,500 vehicles
The clash of new energy battlefields BMW iX3 vs Mercedes-Benz EQC