Reporting on automobile information from the perspective of people's livelihood / Watching cars left and right Haikou report on March 15——
Mercedes-Benz's first domestic pure electric model EQC, which was launched in November 2019, seems to be destined to take some detours, and has been recalled three times for more than two years. In January this year, problems such as the burning of the motor were exposed, which triggered the collective rights protection of 238 Mercedes-Benz owners, and the quality problems of Mercedes-Benz cars were once again pushed to the forefront of public opinion.
According to a post titled "Mercedes-Benz EQC Car Owners Launch a Joint Statement on Problems Related to High-Volume Motor Failures", there are at least 238 EQC car owners involved in this rights protection, which can be summarized as the main problems they reflect in four aspects:
First, the problem of the previous recall has not been resolved, and new recall notices have followed;
The second is to question Mercedes-Benz's continued intention to conceal the truth of the facts, and to steal the concept of design defects into deviations;
Third, unqualified products that have not undergone complete safety testing will continue to be put on the market without improvement;
Fourth, the replacement of the motor assembly before and after is said to be a drive module, describing a wide range of major safety hazards as risks that may occur under extreme conditions, and is suspected of downplaying the problem, allowing Chinese consumers to endlessly act as a guinea pig of a defective product.
In response to the above problems, these owners put forward a "four-point appeal" in a joint statement, hoping that Mercedes-Benz will reach it as soon as possible.
The first is to immediately recall all Mercedes-Benz EQC electric vehicles, to the Mercedes-Benz dealer to replace the front and rear motors, to eliminate safety hazards, if due to insufficient supply of motor suppliers, resulting in the inability to replace the motor in time, the dealer will provide scooters with the price and grade of the recalled vehicles, and in accordance with Article 19 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, bear the necessary expenses incurred by the owner due to the recall of the vehicle (including the round-trip fee for sending the recalled vehicle, the fuel subsidy for the additional expenditure of the scooter for the fuel vehicle, etc.), Until the dealer replaces the driving license with a new motor for the EQC owner;
Second, for car owners who have replaced the motor in the previous period, all of them implement the relevant policies in accordance with the "Implementation Measures for the Regulations on the Administration of the Recall of Defective Automobile Products" (that is, the new version of the three-guarantee policy) that came into effect on January 1, 2022, and give the owner the right to choose to return or change the car;
The third is to extend the warranty period of the "three electric system" to all owners who recall the motor/battery and electronic control faults of the vehicle;
The fourth is to give a certain standard of second-hand car depreciation compensation for the owner of the recall who has replaced the motor.
Interestingly, at the end of the statement, the owners also said that the relevant personnel or groups that distorted the truth will be held legally responsible. Here are the promises of Mercedes-Benz owners:
"We promise that in accordance with Article 12 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, joint car owners will only exercise their right to effectively safeguard their legitimate rights and interests through reasonable, reasonable and legal channels when permitted by national laws." Relevant personnel or groups that tamper with the owner's rights protection statement without authorization and maliciously smear or distort the truth of the facts shall bear legal responsibility. ”
The number of Mercedes-Benz EQC car owners participating in the statement is large, and the problems reflected are relatively concentrated, indicating that the problems exposed by Mercedes-Benz EQC this time are not small, and manufacturers and relevant departments need to pay attention to the problem, and the problem may develop to a good side, otherwise it will only form a worse impact on the society, which is not conducive to the development of the Mercedes-Benz brand in the Chinese market.
In addition, we can also find from the website of the National Defective Product Management Center that the Mercedes-Benz car recall has become a regular customer on the website, and it is not strange that almost every month there are recalled Mercedes-Benz cars, which may have to reflect on themselves, why can't control the quality of the product? Is technical support difficult for product development?
According to media statistics, Mercedes-Benz EQC, which has been listed for more than two years, has carried out three recalls in China.
On March 12, 2021, Beijing Benz Automobile Co., Ltd. filed a recall of EQC with the State Administration for Market Regulation because the communication module software of the vehicles within the scope of the recall may have been discontinued. In the event of an accident, the emergency call service, including manual and automatic functions, will not be available, which may cause delays in rescue and pose a safety hazard.
On August 30, 2021, Beijing Benz Automobile Co., Ltd. decided to recall 796 EQC vehicles due to the inability to identify and check the status of the air conditioning condensate hose after assembly and ensure the tightness of its connection, resulting in the possibility of air conditioning condensate entering the crew compartment.
On February 8, 2022, Beijing Benz Automobile Co., Ltd. decided to recall a total of 10,104 EQC electric vehicles with production dates from November 30, 2018 to December 15, 2021, starting from August 15, 2022. The reason for the recall is that due to the manufacturing deviation of the electric drive module, the cooling system in the electric drive module of some vehicles within the scope of the recall may have insufficient sealing, resulting in coolant leakage and safety hazards.
In response to the February 8 recall, the above 238 Mercedes-Benz EQC owners questioned: Mercedes-Benz continued to deliberately conceal the truth, secretly replaced the concept of design defects with manufacturing deviations, and required Mercedes-Benz manufacturers to solve them one by one in accordance with the "four-point appeal".
Left and right to see the car learned that in response to the joint statement of the above-mentioned owners, Mercedes-Benz made a corresponding response, saying: Recently, we have noticed that some customers have doubts about EQC recall measures and plans, and in this regard, please give us a certain amount of time to understand customer feedback. If we are authorized by our customers to contact their contact information, we will contact all customers who participate in the feedback as quickly as possible to listen to their needs and respond to their concerns appropriately.
The complaint of mercedes-benz owners quickly triggered the recall on February 8 this year, unfortunately, the owners did not think that the problem was solved because of this recall, more dissatisfaction and doubt.
Sales data show that the 2020 Mercedes-Benz EQC has accumulated sales of 3644 vehicles in the whole year, and 5993 vehicles in China in 2021. With less than 500 units sold a month, it's time to reflect on itself.
Left and right car viewing short comment——
The Mercedes-Benz EQC priced at 49.98-57.98 million yuan is not cheap, 238 owners have paid so much money, but bought a burden, in exchange for who is uncomfortable, and the key point of the problem is that the problem occurs, but it can not be properly solved, which is a big problem.
Mercedes-Benz is a big brand, according to the recall and consumer feedback, but it is not like the appearance of a big brand, but in recent years, the quality of Mercedes-Benz cars has a high incidence of the situation, there have been many different models of car owners in the public complaints Mercedes-Benz manufacturers encounter problems inaction, did not fulfill the responsibility and obligations of the manufacturer, in the service attitude, 4S shops and manufacturers store big deception, for some of the quality problems reflected, take a perfunctory attitude, hurt the hearts of many car owners.
We hope that in the face of the problems raised by car owners, manufacturers must pay attention to it, not to mention verbally pay attention to the action but play two skins, engage in "pre-sale set of after-sales is a set of tricks", if this situation does not change for a long time, the image of the Mercedes-Benz brand in the hearts of consumers may really collapse.
The pictures in this article are from the network, invaded and deleted!