[Aika Auto Industry News Original]
Recently, the Mercedes-Benz 68-bit EQC owner jointly declared that the motor of the Purchased Mercedes-Benz EQC model had failed, believing that the Mercedes-Benz EQC or there was a design defect. "Joint Statement of Owners Mercedes-Benz EQC Exposed To Frequent Motor Failures"
Recently, Mercedes-Benz officials have given a positive response to this matter, as follows:
Recently, Beijing Mercedes-Benz Sales Service Co., Ltd. and related dealers have paid attention to the centralized feedback of some EQC customers on the use of their vehicles, and have obtained relevant information about participating feedback customers through compliance channels and with the authorization of customers.
1. Preliminary matching with the inspection/maintenance records in the system of Beijing Mercedes-Benz Sales Service Co., Ltd.: at present, most of the customers' vehicles have been tested or repaired and put into normal use; there are still individual customers whose vehicles have been repaired and waited for customers to pick up their vehicles at the dealership.
2. At the same time, Beijing Mercedes-Benz Sales Service Co., Ltd. is also contacting these customers one by one to actively understand customer concerns and respond to customer concerns in a targeted manner.
3. In addition, Beijing Mercedes-Benz Sales Service Co., Ltd. is also actively studying customer feedback on vehicles, and will formulate specific product optimization plans based on this.
For Mercedes-Benz's response, many netizens said that Mercedes-Benz was too perfunctory. Responded, but it seems that there is no complete response, and consumers are more concerned about the extension of warranty, return of the car, whether it is a design defect and other issues have not made a positive answer. We will continue to follow up on the follow-up developments in this matter.
Highlights review:
Owners' joint statement Mercedes-Benz EQC was exposed to frequent motor failures
The 2021 Mercedes-Benz EQC was officially listed and sold for 499,800 yuan
The Mercedes-Benz EQC will push forward new models to add the AMG Line version