Text|Ling Qing Figure|Cheyu World, Network
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On February 23, the official website of the State Administration for Market Regulation showed that according to the requirements of relevant national policies, Mercedes-Benz filed a recall plan with the State Administration for Market Regulation and decided to recall some imported and domestic models.
Benz
The number of models involved this time includes both imported models that have attracted relatively high attention and hot-selling models that are popular in the domestic market, with more than 20,000 units.
On the one hand, Mercedes-Benz China decided to recall a total of 13,373 imported C-CLASS, CLK, CLS and E-segment vehicles manufactured between August 6, 2003 and July 13, 2010.
On the other hand, Beijing Benz decided to recall some domestically produced C-class and E-class vehicles with production dates between July 9, 2004 and March 20, 2009, totaling 7,367 vehicles.
Mercedes-Benz recalls some models
As for the reason, it is because the bonding durability between the sliding sunroof glass panel and the sunroof frame of the vehicle involved is insufficient, resulting in the sunroof glass panel may be separated from the vehicle.
In this case, there is an increased risk of accidents or injuries to other road users, creating a safety hazard for users.
In view of this, Mercedes-Benz decided to recall the model in question. Moreover, after the recall, Mercedes-Benz will check the production date of the sunroof and the adhesion of the sunroof glass panel for the vehicles covered by the recall through authorized Mercedes-Benz dealers.
Mercedes E-Class
If there is a situation where the adhesion force does not meet the requirements, Mercedes-Benz authorized dealers will replace the sliding sunroof for the user free of charge, thereby eliminating the safety hazard for the user.
It should be pointed out that as early as before, because of the same problem, Mercedes-Benz has recalled some imported and domestic C-class, CLK-class, CLS-class and E-class cars.
This event is an expanded recall of the previous recall activity. According to the information of the passenger association, the manufacturer confirmed that the scope of defective products needs to be expanded through follow-up investigation.
Mercedes cars
Friends who know the car market should know that because of the quality problems of its models, it is not a rare problem for Mercedes-Benz cars to recall in the Chinese car market.
So much so that in the domestic car market, some netizens jokingly called Mercedes-Benz "recall king". However, I think that in the current Chinese car market, the recall is an effective way to solve the problem.
Therefore, for this kind of thing as a recall, it does not mean that there is a problem with the brand. Moreover, compared with some domestic car companies to avoid and delay the problem, the car companies that carry out the voluntary recall are more trustworthy.
Benz
Therefore, I personally agree and affirm Mercedes-Benz's initiative to file and recall its models with quality problems.
After all, as a bulk consumer brand, cars will inevitably have some quality problems. In the face of these quality problems, as long as the manufacturer can face up to and effectively solve the problem for the user, then such a manufacturer is a responsible manufacturer.
On the other hand, in the face of the quality problems of their models, some domestic car companies have ignored user demands, and have caused great trouble to users by avoiding and delaying.
Benz
Of course, because of this attitude, the brand image and reputation have been damaged, and some brands or manufacturers have been eaten back. Even some models that were once hot-selling have now fallen very seriously.
With the maturity of the consumption concept of Chinese people, it can be expected that the importance of Chinese people to after-sales, product image and word of mouth will be further improved in the future.
I hope that some domestic car companies can reverse their thinking mode, truly achieve user-centricity, and effectively provide users with a better product experience, instead of "self-righteous" evasion of problems and shirking responsibility.
This article states:
1. This article is an original article of Cheyu World Operation Department, reviewed by Ling Qing, some pictures come from the Internet, and the data and related materials marked with the source are quoted. Cheyu World original copyright, please indicate the source and author of reprinting. Love cars, come to Cheyu World, your exclusive choice.
2. The source of the information in this article is indicated in the text, for reference only, please refer to the official information for details. One of the reasons why we quote is to convey information; The second is to hope that car companies can face problems calmly and effectively solve problems, so as to obtain a better development environment in the domestic car market.