Finance network auto news, a few days ago, there is a Citroen Versailles C5X owner publicly issued a document said that the owner of the Versailles C5 X has traveled 2800 kilometers, the start of the second and third gear body shaking, the eighth gear of the rapid acceleration of the speed of 3000 rpm began to shake continued to 3500 rpm, there is a very serious body shake situation.
After going to the after-sales service several times, the after-sales staff admitted that there was a jitter situation, that is, they insisted that this situation was normal. The manufacturer pushed all the problems to the 4S store to deal with, but there was no solution from the manufacturer, and the 4S store could not handle it, which eventually led to no complaints. The owner said: "The way Citroën manufacturers deal with quality issues is really chilling."
Citroen Versailles C5X was just launched in September 2021, and Caijing Auto learned that another owner had publicly posted a video content that encountered similar product problems.
On November 8, 2021, Dongfeng Citroen Versailles C5X "owner" released a nearly 20-minute video on multiple platforms, showing that the model was a Citroën Versailles C5X. The video provides a comprehensive introduction from static ride to dynamic driving, which mentions that the car's functional design is not humanized enough, the space is more limited, and the interior lacks a sense of premium, which is inconsistent with network publicity in many aspects.
On December 9, after driving hundreds of kilometers, the owner of the Citroen Versailles C5X released a video saying that the steering wheel would shake significantly during the rapid acceleration of the engine at more than 4,000 rpm. In response to the abnormality, the owner drove the car back to the 4S shop for inspection, and the after-sales specialist of the 4S shop confirmed by the test drive, and also felt that there was a significant shaking phenomenon.
After the 4S store fed the problem back to the manufacturer, the manufacturer's technical engineering personnel came to the scene to use the vehicle testing equipment to test, and confirmed the existence of the jitter phenomenon, and also revealed that this situation is not only a technical problem, and the final written answer also needs to ask the superior leader.
However, after the manufacturer discussed and studied, the final test report showed that the instrument did not detect abnormalities, and also said that after the engine speed climbed to more than 4000 rpm, only "occasional slight vibration perception" was determined, and it was determined that the whole vehicle did not have abnormal shaking phenomenon and did not affect normal use. Finally, the manufacturer recommends that the user of the vehicle be asked to comply with the important recommendations that must be strictly observed in the Versailles C5 X Manual of Use during the daily use of the vehicle, but does not indicate which recommendation the owner has not complied with.
For the test report, the owner said: First of all, the engineer is manually driving and confirming the existence of jitter, and the vibration perception position is not only present in the steering wheel, the central armrest box, but also in other places. Second, he believes that the vibration amplitude is not a slight vibration, but a more serious degree. But whether it is the manufacturer or the owner, it can be agreed that the jitter of the Versailles C5 X is indeed caused by acceleration, not by uneven pavement. For the manufacturer's suggestion to go back to see the description of an item, the owner questioned: which one should be observed?
The owner of the car for this test result and the manufacturer's feedback questions, the manufacturer did not give a clear statement. To this end, Caijing Auto has contacted the relevant person in charge of Dongfeng Citroen, who said: "The conclusions obtained after the test of our manufacturer are indeed not the same as the results obtained by the evaluator." ”。 The relevant person in charge also explained: "Dongfeng Citroen does not mean that users have improper use. The instruction manual has a lot of details, instructions. We generally recommend that new customers try to take a look. This is a very conventional recommendation, all outlets have this advice for new customers, there is no special meaning. ”
In order to verify the "acceleration jitter" of Versailles again, the owner also used the mobile phone APP to reproduce the vibration situation, and the result verification result was that the vehicle did have a jitter in the acceleration stage. According to the owner's video released publicly on December 25, 2021, the owner said that the manufacturer also confirmed the existence of this phenomenon, but after more than ten days, it did not get the manufacturer's technical feedback and was not solved.
On January 14, the owner of the Citroen Versailles C5X once again posted that there was a jitter problem in the body, and the financial network car contacted the relevant person in charge of Dongfeng Citroen again about the feedback problem of the new owner. The other party said that "the customer's complaint incident has been communicated and handled with the customer, in order to solve the customer's problems on the 15th, the door-to-door service has been carried out, and the customer's demand has not yet been reached, we will continue to adjust the solution according to the customer's demand, and finally achieve customer satisfaction." ”
According to citroën's official 2021 Citroën brand sales data, in 2021, Citroën's total global sales reached 796,868 units, an increase of 7% year-on-year, of which the total sales volume in the Chinese market in 2021 was 41,391 units, an increase of 101.7% year-on-year. The Citroën Versailles C5X, which has only been on the market for 4 months, ranks first in the Chinese market with sales of 12,000 units.
Zhang Xiang, an analyst in the automotive industry, said that Citroen's sales performance last year was still good, mainly because it began to pay attention to users and cultural penetration. First of all, in 2021, Citroen has done a lot of offline activities, and has also attracted a lot of fans and attention through offline activities, which is actually the same as many Internet marketing. Because it is a marketing activity, after the budget cost increases, the sales volume will also rise. Secondly, in 2021, the entire industry is suffering from the impact of lack of cores, but Citroën headquarters has great support for the Chinese market, giving priority to the supply of parts and chips in the Chinese market, which also makes Citroën not affected by the lack of cores.
Caijing Auto collated Citroen's sales data in recent years and found that since 2016, the sales volume of the Citroën brand in the global and Chinese markets has continued to decline. By 2020, the total annual sales of the Citroën brand in the Chinese market will be only about 20,000 vehicles, while the Chinese market accounts for less than 3% of the global sales share. Sales in the Chinese market rebounded in 2021, with more than a quarter of sales contributing to the Citroën Versailles C5X.