Earlier, the independent car critic No. 38 released a car review to attract the manufacturer's employees to take a video back, the car critic was angry and bought Citroën Versailles into the owner, invited the manufacturer's employees to Beijing to the line, and recently there has been the latest progress.
First of all, let's briefly review the causes and consequences of the incident, Citroën Versailles was listed two months earlier, and the manufacturer provided test drives for some car critics, the original intention of course is to create more material for Versailles to spread content. On November 8, car critic No. 38 released the car review program "Evaluation citroën Versailles c5x", which attracted a lot of attention, and today, this show has been played 890,000 times on the car emperor and 13,000 comments. The video on The B station has 478,000 views and 7,000 comments, and there are similar performances on some other communication platforms, which are much higher than other car review programs on the same platform. According to 38, this show is the most controversial episode of his nearly one year.
No. 38 later criticized some comments that completely overwhelmed the comment area, saying that the vast majority of these comments were neatly lined up, unified in language, and consistent in their voices attacking their double standards. He was labeled as "French car black, Japanese, especially Honda blowing", and gave him some nicknames of "Taijun" and "Daisa", which made him very dissatisfied. He believes that this is a personal attack word, which sets the stage for subsequent conflicts.
In the program, No. 38 mentioned some views on Citroën Versailles, which, according to a netizen, these views include: 1. A+ class cars, not up to B class 2. The second row of head space can be, leg space is enough, the seat cushion is short; 3. The current climate is accelerated by 8.8 seconds at 10 °C, and the brakes are 35.5 meters; 4. The track performance is 1.06.4.The roll is large, the limit is low, there is no sense of sport, there is no driving pleasure; 5. The steering has excess swing action, a slow beat, dragging mud with water; 6. The chassis comfort is evaluated, not crisp enough, the aftershock is obvious, and the sense of high quality is average; 7. The gearbox is uneven, the shift impact, and the downshift is driven; 8. The brakes are weak at the beginning, and the brake strength is larger; 9. The driving sound is good and has a high-end feeling; 10 Fuel consumption The current temperature is 23 °C City 6.7 High Speed 5.6 11. There are many functions, but it is difficult to use, the menu design is chaotic, the classification is chaotic, the setting logic is anti-human, and the car that has been driven so far is the most difficult to use. In this summary list, in addition to "logical anti-humanity, the cars that have been driven so far are the most difficult to use." In addition to this article, which is more inclined to bad reviews, other characteristics are basically the use of more medium evaluation words such as "compared" and "general", or because the platform user group itself pays more attention to this car, so it creates a better dissemination data for car review programs.
A netizen named "Elephant", who called himself an employee of Dongfeng Citroen, also made two videos that eventually triggered the war. He made a video titled "If I were number 38, the main owner of the Versailles racer would say this about Versailles after the test drive", "If you were the number 38, how would you evaluate Versailles?" The video responds to some of the views in the No. 38 car review program, and from these two titles, it is very targeted. The car critic was furious and bought the Citroën Versailles himself, asking the other party to go to Beijing to compete with each other on their respective views.
Car critics express their views on automotive products, depot employees take the initiative to maintain their reputation for their own products, which is a very responsible thing for both sides, and it is a matter of great reference value to go to the scene on this occasion, in fact, it is also a matter of great reference value for car buyers. However, for some reason, the battle ended without success, and the employee finally gave up going to Beijing, saying that "I am sure I will not go", saying that the other party "wants to pull me to engage in traffic", at the same time, many Citroën 4S store employees continue to make videos of spitting car reviews, and this dispute is difficult to solve for a while.
Unfortunately, on December 8, the car reviewer found that the car he purchased would jiggle when it accelerated its engine to 4,000 rpm. No. 38 believes that this phenomenon is not normal, and has not appeared on the manufacturer's test drive before, he believes that if this situation is not normal, it means that his car has a case-specific fault problem, indicating that the process of Versailles is inconsistent; on the other hand, if this situation is normal, it is present on every commercially available Versailles, then the test drive provided by the manufacturer provides a special tuning car, concealing this situation. When he delivered the car to the 4S shop, the repair technician in the store finally confirmed the phenomenon but could not give an answer.
Subsequently, the technical staff of the automobile manufacturer said that the mileage of the new car has not yet reached 1500 kilometers, and the gearbox is still in the learning stage, so this problem will occur, and it is recommended that the owner drive gently during the run-in period. After listening to the technical staff's reply, the owner drove the original 652 kilometers to 1500 overnight, but he found that the fault still existed, so he continued to find a 4S store. When the manufacturer encountered such a customer, he had to send several engineers from Wuhan to Beijing to solve the problem for him.
After half a day of commissioning by both sides and a remote meeting between engineers and manufacturers, the Versailles manufacturer gave a written reply. In this reply, the manufacturer believes that the vehicle has been tested by the instrument and there is no abnormal jitter feature; in manual mode, there will be slight shaking, and in the automatic mode, there will be slight shaking when refueling to 4000 rpm, according to this, the manufacturer believes that there is no abnormal jitter of the whole vehicle, which does not affect normal use. The manufacturer advises the owner, "Please follow the important recommendations that must be strictly followed in the manual during the daily use of the vehicle." ”
The owner does not agree with the above statement and requires the manufacturer to clarify the details that need to be followed. After the manufacturer checked the instruction manual, it said that the relevant contents of the manual with "warning", "environment" and "attention" logos should be paid attention to. The two sides communicated unhappily until late at night, and the engineer proposed that the follow-up vehicle could be sent back to the manufacturer for further research and resolution, and the owner agreed but asked to go together to participate in the diagnostic process without getting a response. In any case, the questions raised by the owner are not yet answered, and the manufacturer has partially acknowledged the existence of accelerated vibrations, but believes that this situation does not affect driving.
Citroen Versailles C5 X with its appearance and price of 143,700-18.67 million, is the best performing model of DPCA in recent years, according to Citroën recently announced, Versailles C5 X sales in November was 5037 units. Whether it is the brand performance and the event itself, it has attracted widespread attention in the automotive circle, and things have changed from the original duel of different views to the owner's rights protection discussion, which is a bit of a surprise, which is also a different kind of Versailles. The incident was originally very simple, the two sides do not need to develop an adult body attack on the matter, the product can be known through horizontal comparison is a common disease or an occasional failure, if it is a failure, then put forward an effective solution, the matter has come to this point, the incident will develop in which direction, need to see the negotiation of the two sides, the latest news about this matter, we will continue to pay attention.
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