Walking into Xinjiang, it is a vast land, with a broad mind to accommodate hundreds of rivers, containing ancient legends and splendid culture. Xinjiang, with the "Silk Road" running through the Asia-Europe commercial and trade civilization corridor, reform and opening up has created a new hope for prosperity and strength, and the Tianshan Mountains are in the same vein, setting sail on the fertile soil of 1.66 million square kilometers.
In the past two years, in the face of the challenges brought about by the new crown pneumonia epidemic and the economic downturn, as a state-controlled financial and insurance enterprise in Xinjiang, the Xinjiang branch of Chinese Life Insurance Co., Ltd. (hereinafter referred to as "Chinese Life Insurance") has set an example with actions, calmly responded, actively served the overall situation of Xinjiang's economic and social development, coordinated epidemic prevention and control and business development, and made practical moves in serving the "six stability" and "six guarantees", consolidating and expanding the effective connection between poverty alleviation and rural revitalization. Unswervingly promote the "double victory" of poverty alleviation and company operation and development. In 2021, the work of Chinese Life Insurance Xinjiang Branch will be implemented according to the node and high quality, making positive contributions to meeting the growing demand of the local people for insurance protection for a better life.
Strengthen the leadership of party building and gather the strength to forge ahead
Xinjiang is located on the border of the motherland and is sparsely populated. Chinese Life Insurance Xinjiang Branch has always adhered to the principle that a party member is a banner and a branch is a fortress, with "improving the quality of party members and promoting business development" as the core, adhering to the "double integration and double advancement" of party building and business, giving full play to the vanguard and exemplary role of party organizations as fighting fortresses and party members, and letting the party flag fly high in the grass-roots frontline. In order to effectively promote the work of party building in the whole region, Chinese Life Insurance Xinjiang Branch has focused on five "overall planning and grasping".
Make overall plans to do a good job in arranging and deploying party building work. Every year, according to the spirit of the "Key Points of Party Building Work" document issued by the head office, closely focusing on the overall requirements of the party building work, combined with the actual situation of the company, study and formulate the detailed rules for the implementation of party building work, and issue them to the party committees (party general branches) of local and municipal branches for implementation, providing action guidelines for continuously improving the quality and level of party building work in Xinjiang branches.
Make overall plans to do a good job in comprehensively and strictly administering the party's main responsibility In order to urge party organizations at all levels to perform well the political responsibility of managing the party and governing the party, the secretary of the party committee to perform the first responsibility, and the members of the party committee team and the party members and leading cadres at all levels to perform the "double responsibility of one post", the prefectural and municipal organs at the municipal level and above have specified a member of the party committee team to assist the party secretary in grasping the work of party building. In accordance with the arrangements for the task of comprehensively and strictly administering the party, sign a letter of responsibility for comprehensively and strictly administering the party, and urge the party committees (general party branches) of local and municipal branches and the party committees of organs to sign a letter of responsibility with the party branches under their jurisdiction, clarifying the main body of responsibility and task arrangements.
Comprehensively grasp the division of responsibilities and the positioning of duties of party committee groups. Party secretaries at all levels of the company conscientiously perform the duties of the first responsible person for the comprehensive and strict management of the party in their units, and resolutely ensure that important work is personally deployed, major issues are personally investigated, key links are personally coordinated, and important cases are personally supervised; and insist on managing the team, leading the team, and grasping the implementation. Other members of the leading body of the party committee shall, in accordance with the division of work, bear important leadership responsibility for the work of comprehensively and strictly administering the party within the scope of their duties, and in accordance with the requirements of "one post and two responsibilities," lead, inspect, and supervise the departments in charge and the lines in charge to do a good job in comprehensively and strictly administering the work.
Comprehensively grasp the implementation of the grass-roots contact point system. In order to further smooth the channels for party committee members of party committees to go deep into the grass-roots frontline, contact grass-roots cadres and masses, and truly and quickly understand the grass-roots development situation, employees' ideological status and mental state, the company's party committees at all levels have established a grass-roots contact point system for team members, and in accordance with the "four-in-one" of party building work, rural revitalization (poverty alleviation), operation and management and normalization of epidemic prevention and control, the members of the party committee team have contacted 16 prefectural and municipal branches, and carried out the supervision of the above units. Depending on the epidemic prevention and control situation, the survey is conducted online or offline, and in principle, the survey is carried out once a quarter.
Make overall plans to do a good job in party building to promote the operation and management of the company. The company constantly strengthens the concept of "grasping party building is fundamentally promoting development", strives to reverse the problems of weak awareness, insufficient responsibility, organizational activities and operation and management, resolutely prevents the main business from becoming a side business, and always combines party building work with the company's operation and management with deployment, inspection and assessment, so as to achieve organic unity and complementarity. Party organizations at all levels of the company have gradually raised their understanding, raised the importance of party building work to the strategic and overall height of influencing the company's business development, regarded strengthening the party's leadership as the top priority, and resolutely grasped and grasped it well.
Make every effort to implement assistance and open a new starting point for rural revitalization
Poverty alleviation is not the end, but the starting point of a new life and a new struggle. Chinese Life Insurance Xinjiang Branch has made positive efforts to consolidate and expand the achievements of poverty alleviation and the effective connection of rural revitalization, and has set an example in the critical period.
In 2021, Chinese Life Insurance Xinjiang Branch implemented the spirit of the summary and commendation meeting of the autonomous regional party committee, government, and Chinese Life Group Company in poverty alleviation, as well as the decision-making and deployment of consolidating and expanding the effective connection between the results of poverty alleviation and rural revitalization, in accordance with the requirements of the "four non-picking", maintaining the stability of the support policy, the undiminished strength of assistance, the non-withdrawal of cadres on temporary duty, and the continuous investment of capital projects, upgrading the "poverty alleviation and guarantee" project, and helping to consolidate the results of poverty alleviation and the effective connection with the rural revitalization strategy. Resolutely adhere to the bottom line of no large-scale return to poverty. In 2021, Chinese Shou Xinjiang Branch dispatched a total of 14 independent "Visiting Huiju" task forces throughout Xinjiang, dispatched a total of 139 cadres stationed in 46 villages, and continued to carry out the assistance work of 66 help points, involving 27,827 people from 7,233 households.
In-depth grassroots research, promote the overall situation of service economic development. In 2021, the party secretary and all members of the team of Chinese Life Insurance Xinjiang Branch took advantage of the "national unity and family affinity" activity and the opportunity of going to the grass-roots company business supervision to go to Shule County, Kashgar Region to carry out on-site research and guidance, and only the party secretary himself went to the designated village to investigate and comfort the village 4 times, coordinated and solved the specific difficulties encountered by the "visiting Huiju" village team and the first secretary in the village, and guided the orderly development of various work. Continue project support to effectively consolidate the results of poverty alleviation. In 2021, the three help points of the Xinjiang branch were recognized by the government as rural revitalization demonstration villages, and the party committee of the company attached great importance to it, seriously studied the support policies and assistance projects for rural revitalization, and invested 3.9572 million yuan in rural revitalization assistance funds for the village where the "Visit huiju" task force and the first secretary in the village were stationed, mainly for industrial revitalization, ecological revitalization and organizational revitalization, and focused on promoting the sustainable economic development of the village.
Continue to carry out consumer support, and tighten the responsibility of compaction and support. The company formulates a consumer assistance plan and holds a special meeting to deploy consumer assistance work. Focus on the procurement of agricultural products in the four prefectures of southern Xinjiang and the branches of various cities to help the villages and the "832" platform. By the end of October 2021, the Xinjiang branch had completed 548,200 yuan of consumption assistance tasks, of which 30,300 yuan was purchased from millet and melon in Angur Village, and 356,000 yuan was helped to sell agricultural products in poverty-alleviated areas. Purchased 95,300 yuan of agricultural and sideline products on the "832" platform.
Give full play to the advantages of insurance services and help rural revitalization with business development. Chinese Life Insurance Xinjiang Branch actively underwrites policy-based health insurance business, and encourages local and municipal branches to actively undertake or handle poverty alleviation and civil affairs relief insurance business. Up to now, The Xinjiang branch has obtained a total of 9 major illness insurance projects, 4 long-term care insurance projects, 1 medical assistance insurance project, 5 fund supervision and flight inspection projects through renewal and bidding. Policy-based health insurance covers 6,151,300 people and pays 339 million yuan in compensation expenses. As of December 28, 2021, the group business channels have covered a total of 988,700 rural revitalization businesses, paid 5,603 people, and paid compensation of 9.56 million yuan.
Do a good job of stable employment and ensure the continuity and stability of employment. The company actively absorbs low-income people to participate in insurance exhibition and service work, and continues to do a good job in stable employment for the people who have been lifted out of poverty. Up to now, the number of new signings in Kashgar, Kezhou, Hotan and Aksu branches alone is 2608, accounting for 32.25% of the total number of signatories in Xinjiang. The company also actively organizes insurance vocational education and sales skills training to ensure the continuity and stability of employment.
Strengthen fixed-point assistance and build a demonstration system for rural revitalization. In 2021, the company's designated help village Anjuer (2) Village was identified as a "demonstration village" for rural revitalization, and the company used public welfare donations to invest 1.2161 million yuan in the rural revitalization project of Angur Village, which was mainly used for the construction of projects such as slope leveling, planting of characteristic forest fruits, construction of positions, animal husbandry (meat and sheep), improvement of human settlement environment, and repair of village committees. In 2021, the "Visit huiju" village team donated melon seeds to each villager by purchasing grape seedlings and donating melon seeds to Inawati Township to promote the planting of melons and fruits with local characteristics; through the construction of four new activity centers and grass-roots party building rooms, it provided a position for party members to learn and the villagers' "four activities"; through the maintenance and transformation of the village committee, improved the office facilities and environment, and greatly improved the enthusiasm and enthusiasm of the village cadres for work.
Warmly treat people with customer as the center, and on-site service warms people's hearts
"When you provide high-quality and touching services to others, your own value will also be enhanced." Chinese Life Insurance Xinjiang Branch staff based on their posts, and actively provide customers with professional, enthusiastic and convenient services. In the ordinary post, it has created an extraordinary, and also gave birth to many heart-warming stories.
Shayya Yelken, who joined the company in 2020, is a comprehensive teller at the Guangming Road Customer Service Center in Urumqi. As a newcomer who has worked for less than two years, Shayya has also been questioned by customers, and her mentality has been greatly affected, and she has become very negative. With the help of the company and the counter manager, Shayya overcame the negative emotions in her heart, quickly adjusted her mentality, and reminded herself from time to time in her work: "I represent Chinese life, my duty is to provide customers with satisfactory service", and eventually grew into a "service star" who serves every customer with a sincere attitude and a warm smile.
In June 2021, Ms. Ma, a 70-year-old customer, came to the company to inquire about the pension insurance she purchased in 1990, and Shayya found that the customer information was incomplete after the system inquiry, and the customer did not bring the relevant information. Shayia explained to the customer that he could go home and log in through the mobile app to improve, or he could bring the information to the cabinet again next time. The customer said that he did not know the words, would not use the life insurance APP, and he lived alone in the suburbs of Nanshan, it was not easy to come to the outlet once, and hoped that the company could give a solution. In order to allow customers to receive pensions as soon as possible, Shayya used the weekend break time to drive more than 50 kilometers with another teller to the customer's home to handle business for the customer face to face, so that the customer could receive the pension in time. In this regard, the customer was very touched and felt very warm about Shayya's active and intimate service. The warm and patient service can most touch the customer, and the opinion book on the counter of the customer service center is also full of praise for Shayya.
On July 28, 2021, a teller at the Turpan Operations Service Department received a panicked customer. After inquiry, the customer said that his mother had been paralyzed by a stroke for almost a year, and the survival fund information and account had changed, and needed to be handled at the counter, but the mother was inconvenient to move, and the follow-up rehabilitation treatment was in urgent need of money. After learning of the situation, the teller immediately reassured the customer, and according to the customer's agreed time, gave up the rest, rushed to the customer's home as promised, assisted the customer to change the information through the mobile app, and received the survival money.
In Chinese Life Insurance Xinjiang Branch, there are countless such real cases. In ordinary posts, the same can radiate extraordinary light, National Life on the road to customer service, unreservedly pay their sincerity and enthusiasm, smile at every customer, truly customer-centric, think of what customers think, anxious about what customers are anxious, and strive to let each customer personally experience the intimate and warm service of Chinese Life.
Write at the end
There is a long way to go, and we must forge ahead. Chinese Life Insurance Xinjiang Branch will continue to strengthen its confidence in development, thoroughly implement the decision-making and deployment of the central government, autonomous regions and head offices, adhere to the original intention of state-owned financial and insurance enterprises, perform its duties and missions, show the responsibility of state-owned insurance companies, actively invest in economic and social construction throughout Xinjiang, strive to improve the level of risk protection for the public, and carefully protect the people's happiness and good life.
Source: Chinese Shouquan Branch
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