In December, the top ten model complaint rankings were freshly released, with independent brands occupying 6 seats and joint venture brands occupying 4 seats; among them, new energy vehicles became the focus of complaints, with a total of 4 models on the list; Geely Automobile became the hardest hit area of complaints, with a total of 3 cars on the list.
In terms of specific models, Euler good cat to the absolute high number of complaints, won the champion of the complaint ranking, the total number of 1342 cases, mainly or sales fraud, and publicity is not consistent, Great Wall Motors although after many times to modify the compensation plan, but did not get the user's understanding, the latest news is: 10,000 yuan of electricity can already apply for cash exchange, pay to the user account, the user's complaints continue to grow. In addition, the good cat GT is also the same complaint problem on the list.
Geely Automobile's three best-selling models are all on the list, and the geometric bull of geometric cars ranks second with 240, and the main problem is that the promise is not fulfilled, the car cannot be mentioned, and the sales fraud is inconsistent with the publicity. The terminal market is difficult to find a car, which is what geometric cars did not expect, due to the insufficient preparation of each link, resulting in users can not mention the car, which led to complaints into the list.
Geely Xingrui entered the list with 177 cases, ranking third, the increase in sales, so that Xingrui complaints also increased, the main problems are audio and video system failure, navigation problems, vehicle interconnection failure.
Geely Boyue, Geely Automobile's best-selling SUV, ranked fourth with 98 complaints, the main problems being transmission setbacks, air conditioning problems and audio-visual system failures.
BYD Song PLUS new energy has been a frequent customer of the complaint ranking, mainly or the sales are too good, the user can not mention the car, the car cycle terminal is expected to be 3-4 months, the user does not complain about the strange, in addition, is the steering system jitter, brake failure. Such a serious problem, the car pick-up cycle is still long, I really don't know what consumers are thinking now, moths to pick up the car like a fire, and endless complaints.
The joint venture brands Leiling, Civic and Xuanyi are all best-selling models in the market segment, but they are not small problems, such as The Ralink transmission is frustrated and abnormal, the body is rusty and the shock absorber oil leaks. The Civic was a deflection of the transmission, the tires peeled and cracked, and the smell inside the car was peculiar. Xuan Yi was even more serious, the transmission was frustrated, unable to accelerate, abnormal, and the engine was leaking oil.
Dongfeng Honda Yingshipai as a new car just listed, with 64 complaints into the list, it is a pity, the main complaint problem is to eat tire bias grinding, the center console abnormal sound, instrument panel cracking.
Written in the end: the model complaint ranking list that has to be inventoried every month, the main role, on the one hand, hope that the complaint problem can arouse the attention of the car company, help the user solve the problem, and achieve the best relationship of "fish water"; on the other hand, to provide consumers with car purchase help, even if the sales are good models, the complaint problem still exists, if the purchase may face the problem of complaints, you need to be psychologically prepared.