Reporting on automobile information from the perspective of people's livelihood / Watching cars left and right Haikou report on March 17——
Xiaopeng Automobile is a brand of pure electric vehicles, and has launched three models on sale, namely Xiaopeng P7 (medium-sized sedan), Xiaopeng P5 (compact sedan) and Xiaopeng G3 (small SUV), of which Xiaopeng P5 was listed in September 2021, with a price range of 16.27-22.93 million yuan, pure electric mileage of 460 kilometers, maximum power of 155kw, maximum torque of 310N.m, acceleration of 7.5 seconds per 100 kilometers.
From all aspects of the data, in the same level of pure electric models, Xiaopeng p5 does not have a particularly bright place, but because pure electric models are popular in the market, Xiaopeng P5 has received many orders. What is embarrassing is that Xiaopeng Motors, which has an order, cannot achieve delivery, and as for why it cannot be delivered, Xiaopeng Motors has not given a complete answer.
However, the market relies on guessing to understand the answer, and in the end it cannot meet the actual needs of a large wave of consumers who have been ordered, and the voice of various complaints has begun to ferment on the Internet.
According to the complaint ranking list released by the car quality network, in February 2022, Xiaopeng P5 received a total of 29 complaints, which had a clear upward trend compared with the 7 complaints last month, ranking in the top 15 of the complaint list, and the main problem reflected by consumers was "not being able to mention the air conditioning problem of the car". Regarding the air conditioning issue, we stayed behind to say.
The number of complaints from the above-mentioned car quality network is only the order of magnitude received by a media platform, and more consumers choose to speak out collectively.
According to media reports, on March 15 this year, coinciding with the International Consumer Rights Day, 148 prospective owners of the Xiaopeng P5 460 model were no longer silent, and they jointly issued a joint statement of "a letter to Mr. He Xiaopeng", expressing two demands, one is a strong hope that Xiaopeng can pay attention to the problem of delayed delivery of the 460 model; the other is to hope that Xiaopeng Automobile will become a truly responsible and responsible enterprise.
According to the owners involved in the complaint, some of them were decided in October last year, and the sales commitment was delivered at the end of December, and the later inquiry showed that the car was completed on January 31, and the car was not mentioned until February 16. Some users said that the 550 version and 600 version of the electric vehicle that were booked at a higher price at the same time or later have been delivered, but the P5 460 model they have booked has not yet been delivered.
Unable to hand over the car, the media began to pay attention to and understand the situation with Xiaopeng, the relevant person in charge of Xiaopeng Automobile said: "Due to the impact of the epidemic, the industry is facing an extreme shortage of core components including lithium iron phosphate batteries, which has also brought great uncertainty to the production of Xiaopeng P5 460 models, resulting in the overdue delivery of 460 model orders, for which Xiaopeng Motors apologizes." ”
In response to the problem of not being able to mention the car, Xiaopeng Automobile also made the following statement, we combed the main three aspects:
First, for delivery delays that occur due to lack of realistic conditions, we will actively take measures to solve the supply problem after we receive the relevant information;
Second, in order to ensure that customers can be informed of the changes in contract performance in a timely manner, we sorted out the customers who are expected to have a risk of overdue for the first time, and communicated one-on-one through the sales staff, and provided a reassignment to obtain a vehicle earlier, worry-free withdrawal or continue to wait, and the customer made a choice according to their own wishes (Author's language: Is the reassignment in line with the regulations?). Do prospective owners say yes? If the customer chooses to change the configuration, we will retain the preferential policy of the original order for you;
Third, if the customer chooses the worry-free unsubscribe service, we will bear the cost of the owner recovering the charging pile during the unsubscribe process free of charge.
At this point, no matter how Xiaopeng expressed his position, it seems to be far from the results that consumers want, and some of the next owners said that they were in a hurry to use the car, buy Xiaopeng P5, and the manufacturer did not deliver the car on time, who should bear the responsibility for the loss or "breach of contract"? Therefore, the appeal of these prospective owners is that they hope that Xiaopeng Automobile will give certain compensation. Whether this is reasonable or not, welcome to discuss!
In addition to the owner can not mention the car, the owner of the Xiaopeng P5 has complained on the Internet that the Xiaopeng P5 air conditioner will have a cold wind and a hot air, hoping to solve it as soon as possible.
In addition, through the inquiry of the complaint area of the car quality network, it is not difficult to find that Xiaopeng P5 also has problems such as drive motor failure, steering wheel error, sales fraud and fixed (deposit) payment disputes, and these car owners without exception hope to be able to properly solve the problem.
Left and right car viewing short comment——
In reality, many prospective car owners who have paid the deposit (deposit) do not want to buy this car, and want to return the deposit (deposit), but it is not an easy task. There are also many such complaints received by the left and right car viewers, and many prospective car owners are obviously "booking" the car, but they still can't get the deposit back, and they have eaten a lot of dumb losses.
What the left and right cars want to say is that the manufacturer or 4S shop has such a "strict" management of the ordered (fixed) car, when the delivery time is promised but the car cannot be delivered, why not give these prospective owners a clear compensation plan?
What is good for oneself, very principled, unfavorable to oneself, but the principle of the talk about is left behind, such a car brand that is good at calculation, can people rest assured?
From Xiaopeng Automobile can not deliver the car on time, and does not give the prospective owner a compensation plan, should not attract the attention of the whole industry, the formulation of the corresponding compensation mechanism, so that consumers in the purchase process, can also enjoy fair treatment, rather than blindly by the manufacturer or 4S shop arbitrary?