Qilu Evening News Qilu one-point reporter Wang Lin
Recently, Ms. Wang of Qingzhou City, Weifang, reflected to Qilu Evening News Qilu Yidian that she bought a small car from a Cadillac 4S store in Weifang Hanting District in 2018, and she has been in trouble since she picked up the car. "On the first day of a new car, a touch key on the display broke." After Ms. Wang reflected this problem with the 4S store, the store changed the new screen for her. What she did not expect was that this replacement was just the beginning, because the display problems were frequent, and in more than three years, she changed back and forth about ten times. It wasn't until February of this year that her car changed its display again, and then many problems arose: the dashboard flashed a "steering wheel lock" reminder, and the frequency of turn signal flashing changed... The appearance of these failures made Ms. Wang suspect that it was caused by improper operation when replacing the display.
"The original purchase price was more than 210,000, which included 20,000 'gift packages', and one of the 'gift packages' was to replace and upgrade the display screen." Ms. Wang recalled that in mid-October 2018, she went to Weifang Hongfa Kaidi Automobile Sales Service Co., Ltd. to buy a Cadillac car, and when she picked up the car at the 4S store, she just sat in the car and found that one of the touch keys of the display screen failed, and the air conditioner has been at the maximum air volume, and how to adjust the button does not work. After Ms. Wang found out about this problem, she immediately reported the matter to the staff of the 4S store, and the staff tried to repair it, but there was no improvement. "At that time, the car was not yet listed, and the staff asked me to drive the car away and put it on the list, and they would get me a new display screen and replace it in a few days." Ms. Wang accepted the staff's suggestion, and a few days later, she came to the 4S store again as agreed to change into a new display, but the problem was not solved.
"Around May and June 2019, driving from Qingzhou to Anhui, the display screen on the highway suddenly broke down." Ms. Wang said that the navigation is stuck, there is no signal, the display screen is black for no reason, and the navigation on the mobile phone can only be used temporarily. After that, she reflected these failures in the display to the 4S store, and the store replaced her with a new screen again, but it was still frequent failures. "Over the next few years, my car changed screens frequently, but the problem was never solved." Ms. Wang said that the problems of these displays are similar, most of them are navigation signals, crashes, black screens, etc., in addition, there is a screen is "panel cracking", from the beginning of the small gap gradually become a large gap. In the past three years, she has rushed from Qingzhou to Weifang to change the screen many times, wasting fuel costs, tolls, and delaying a lot of time.
"On the morning of February 14 this year, I came to Weifang to replace the new display, roughly calculated, this should be the tenth screen to be replaced, I did not expect to have a bigger problem after the replacement." Ms. Wang said that after the new screen was replaced, just after starting the car, the dashboard had a fault reminder and accompanied by the alarm sound of "Didi". After this problem occurred, the 4S shop staff used an instrument to test, suspected that there was a problem with the wiring when changing the screen, and then replaced and repaired. Until the afternoon of the same day, the staff said that "the car has been repaired, there is no problem". However, on the way to Qingzhou, Ms. Wang reported the failure again, showing that "the steering wheel is locked", and the display light of the airbag was also on. "In addition, the blinking frequency of the turn signals is also different from usual, which is significantly faster."
After a series of problems, Ms. Wang immediately contacted the staff of the 4S shop to reflect the failure of the car. "Before it was just the display screen, now the car is broken." Ms. Wang said that around February 20, the staff of the 4S store came to Qingzhou to replace the new screen for her again, but shortly after the staff left, the navigation on the display screen could not be used again, "In addition, the fault code is still displayed from time to time."
A few days later, Ms. Wang was driving, suddenly showed "left front turn signal failure", stopped to see, the left front turn signal has been burned. "After the turn signal burned out, I immediately contacted the staff of the 4S store, and on February 25, they went to Qingzhou to change the new light for me." Ms. Wang suspected that the problems in the car were related to the improper operation of the replacement display. "Now the dashboard jumps out from time to time 'steering wheel lock', if it is really locked during the driving process one day, isn't it dangerous?"
In response to the problems reflected by Ms. Wang, the reporter interviewed the staff of Weifang Hongfa Kaidi Automobile Sales Service Co., Ltd. A manager surnamed Zang said that Ms. Wang did not change the display ten times, but she did not know exactly how many times. "In 2018, Ms. Wang bought a new car with an upgraded display, and the display warranty period was only one year, and the warranty period has now passed." Manager Zang said that the display failure of Ms. Wang's vehicle was not caused by the operation error of replacing the display screen.