As one of the largest selling segments, the market attention of compact cars has always been high. Therefore, the reputation of product quality has a greater impact on the car purchase decisions of compact car consumers. In 2021, which compact car product quality problems are more prominent, and the annual compact car complaint index inventory of Auto Gate Network will give you the answer. In the first two issues, we took stock of the engine and transmission complaint index of compact cars, and in this issue, we will talk to you about the body electrical complaint index of compact cars in 2021.
Key findings:
From the data of the 2021 compact model body and electrical complaint index ranking, we can see that the independent brand and the joint venture brand are equally divided, and the list occupies half of the list; most of the models in the list are the current hot models, accounting for a relatively large proportion of the sales share in the market; The gap between The first place in the ranking and the complaint index of other models is obvious, and the reason is that in 2021, Xingrui has been subjected to centralized complaints from car owners due to the failure of the audio-visual system.
As shown in the figure:
According to the ranking, we found an interesting phenomenon, the top four models have risen to varying degrees, while the lower ranking models have declined to varying degrees; the Xingrui body and electrical complaint index is the model with the largest increase this year, and the Kaiyue is the model with the largest decline this year.
Below, we will take stock of the body and electrical complaint index of the models on the list.
1
SingRui Body & Electrical Complaint Index: 1030.15
Typical fault: The AV system is stuck
Complaint comments: In 2021, the Xingrui body and electrical complaint index reached 1030.15, showing a soaring trend year-on-year, ranking first in the compact car body electrical complaint index. In 2021, Xingrui was exposed to the video and audio system caton, and the problem was centrally complained by car owners, which is also the main reason for the soaring complaint index of Xingrui. The problem of video and audio failure stuttering mainly occurs in the 2021 2.0TD Deluxe and the 2021 2.0T Premium.
2
Arrizo 5 Body and Electrical Complaint Index: 381.15
Typical fault: Rust of the car body
Complaint review: Although Arrizo 5 ranks second in the list, it is far from the first complaint index. Arrizo 5 has a wealth of configuration plus a large riding space and unique price advantages, in the market response is good, but due to the problem of body rust has been many car owners complaints. Some car owners have reported that the painting process of the Arrizo 5 model is not good, resulting in the new car not being used for less than 2 years, and there will be different degrees of rust throughout the body.
3
Leiling Body and Electrical Complaint Index: 367.95
Complaint comments: In 2021, the Leiling body and electrical complaint index was 367.95, up 77.45% year-on-year. The same problem as the Arrizo 5 is that it has been complained by the owner of the car due to the problem of body rust, and most of the complaints about this problem come from the owners of the 2021 model.
4
Arrizo 5 PLUS Body and Electrical Complaint Index: 338.8
Typical fault: The dashcam is blurred
Complaint review: 2021 Arrizo 5PLUS body and electrical complaint index 338.8. Judging from the complaint feedback, the driving recorder of the Arrizo 5 PLUS has blurred and become the driving force behind the sudden surge in its complaint index. Regarding the reason for the vagueness of the driving recorder, some car owners went to 4S to reveal that the explanation given by the 4S store was "because of the shortage of chips, the original imported chips are out of stock." Chery explained that because of the issue of user privacy, the sound recording function was cancelled. However, Chery's explanations are somewhat unconvincing to the owner.
5
Corolla Body & Electrical Complaints Index: 317.35
Typical fault: Instrument cluster cracking
Complaint comments: Corolla body and electrical complaint index 317.35, up 42.82% year-on-year. According to the complaint feedback, we found that the more concerned problem of the Corolla in the body and electricity is the cracking of the instrument panel, which mostly occurs on the old Corolla, and the new model has not been complained about. Some car owners said that after the 4S store staff checked it, they admitted that this was a quality problem. However, due to the expiration of the warranty period, the manufacturer does not warrant and needs to be repaired at their own expense.
6
Emgrand GL Body & Electrical Complaint Index: 259.6
Typical faults: door handle failure, body rust
Complaint comments: The 2021 Emgrand GL body and electrical complaint index was 259.6, up 21.03% year-on-year. Many car owners have reported that the most typical problem of this car is "the door cannot be opened on rainy days", and the 2017 model is the hardest hit area of the problem, and the 2018 model is also involved. The owner of the car said that the 4S shop is only to apply some lubricating oil to the door lock, and the problem cannot be effectively solved. In addition, body rust has also become the second biggest problem after the door cannot be opened.
7
Kaiyue Body and Electrical Complaint Index: 251.9
Complaint comments: In 2021, the Kaiyue body and electrical complaint index was 251.9, down 57.51% year-on-year. As a model of SAIC-GM, Buick Kaiyue has a price of less than 100,000 yuan, which has attracted a large number of consumers who pay attention to cost performance, but with the growth of sales, the quality problems of the car have exploded, especially the cracking of the instrument panel has been complained by many car owners. According to the owner's feedback, kaiyue center console on both sides of the glue is serious, there are hidden dangers that affect the airbag pop-up, seriously affecting the appearance and personal safety, feedback manufacturers and 4s shops have replied that the warranty period has passed, so that self-funded maintenance.
8
Lingdu Body and Electrical Complaint Index: 204.6
Typical fault: odor inside the car
Complaint comments: In 2021, the Lingdu body and electrical complaint index was 204.6, down 40.29% year-on-year. The biggest problem with the surprising Shilingdu is the odor in the car. According to the feedback of the owner, there will be a very pungent odor in the Lingdu car, which is caused by the deterioration of firewall cotton. The problem mainly exists in the old model of 2015, and other years involve less. For this reason, Volkswagen has carried out a recall.
9
Emgrand Body & Electrical Complaint Index: 198
Complaint comments: In 2021, emgrand's most complained about problem is still the body rust. This type of problem mainly appears on the old models of 2015-2018. According to the feedback of the owner, due to the problem of body rust has not been cured, coupled with the 4S shop to deal with the problem in a timely manner, resulting in many Emgrand owners with a very poor car experience, more car owners directly called to buy and want to sell.
10
Body and Electrical Complaint Index: 193.6
Typical fault: Water ingress into the headlights
Complaint comments: In 2021, the body and electrical complaint index was 193.6, a downward trend year-on-year. Counting the feedback of car owners, we found that the problem of leading the action is criticized by people is the water in the headlights, which mainly involves the 2019 and 2020 models. According to the owner's feedback, it is suspected that the leading headlights are not sealed well, resulting in water ingress, disassembling the back cover, the desiccant has long been hardened into a stone, the headlights are not strictly sealed, there are gaps that lead to water leakage, and each after-sales replacement of the desiccant cannot fundamentally solve the problem, the headlights affect the driver and the safety of the whole vehicle, and I hope that the manufacturer can pay attention to it, find the problem and deal with it.