How to deal with it: After the online shopping smart bracelet cannot be used during the warranty period, the seller prevaricates, and Taobao after-sales blame.
The modern Internet shopping platform facilitates the public to shop at the same time, but also adds a lot of troubles to consumers. Whenever there is a quality problem in the product, advocating three packs will always encounter many troubles and be very hurt. Some merchants only recognize profits and lack integrity. Some interests are smoked, shoddy. There are two skins that promise to perform. When there is a problem with the product, it is always trying to prevaricate, or take the opportunity to ask for the fee again, or refuse to fulfill the three-pack promise. Seriously harm the interests of consumers. It is reasonable to say that the platform has a perfect after-sales service and supervision mechanism, and when there is a problem that infringes on the interests of customers, it should be handled in a fair and just manner. In order to ensure a good shopping environment and ensure the fairness of orderly transactions. But some regulations are ineffective.
In recent years, when shopping on Taobao, I have encountered many troubles, one of which is: Taobao 1863464006809539566
Bracelet
After four months of use, the bracelet appeared to be unable to open after pressing for 10 seconds and was reflected to the merchant. At the beginning of February this year, the wristband was paralyzed and could not be opened at all. It took less than 8 months. At that time, the merchant promised a three-year warranty when purchasing the goods.
When claiming to fulfill the warranty in the last few days. The seller changed into a perfunctory cold face and overturned the promise. Unreasonable request for an additional charge of 60 yuan for exchange. Repeated representations have not helped. In the face of such a lack of sincerity and untrustworthy bad sellers, it is expected that the platform can play a regulatory role. The platform after-sales supervision is also a big disappointment.
Simple and clear questions, must perform a complex process, the procedures are complicated and difficult to understand, and many of the text is not correct and inexplicable: the procedures say that the goods can be exchanged, and the seller insists on the fallacy. After consulting again after the sale, the supervisors hummed haha lukewarm and perfunctory response, making people feel teased, nesting fire and helpless. There is no smooth channel for contacting after-sales, and every time it is a big trouble. Promise to respond within 24 hours or within three days. And repeatedly reneged on their promises and untrustworthy.
In fact, it is not difficult to see that the merchants are making it difficult to prevaricate, and the after-sales service is also delaying. If consumers retreat from difficulties, they are in the right hands. Over time, there will be a vicious circle, illegal merchants earn small profits, destroy the shopping environment, damage the interests of consumers and damage the credibility of the platform.
People's hearts are turned back. Without public trust, there can be no healthy development of enterprises. As a consumer, we should also adhere to the principle and have the courage to protect our legitimate rights and interests according to law if we say "no" to illegal business behavior. Make the wrongdoings of unscrupulous traders pay the price they deserve. In order to create a good shopping environment together.
Request an exchange interface
At present, the seller says: if the goods are replaced, the warranty period is only one month, and it is no longer underwritten after that.
In the face of bad merchants and negligent after-sales supervision, perhaps only other ways to protect rights and interests may be considered.
The rapid development of Internet factories benefits from national policies and is inseparable from the trust and support of the public. The volume of development has become larger, and we must not forget the social responsibility that we should shoulder at any time. Inclusive green should not become a "parallel cargo",
People like Taobao's after-sales supervision are superfluous, sitting on the side of illegal vendors, and ignoring them. Serious damage to the image of the platform. Management should reflect seriously.
