A terrible thing happened in Liaocheng, Shandong. Now mobile phones are everyone's necessities, if you go out one day and forget to bring a mobile phone, it is the same as losing your soul. A man spent 8799 yuan to buy an iPhone 13 pro, but a few days later he found a problem, a word from customer service, which made him very broken.
He bought the phone, and within a few days, he found a problem: there was a problem with the camera, but when taking pictures or shooting videos, purple lines appeared, which were not obvious at first, and then it felt more and more uncomfortable to use.
He went to the dealer and asked for a different phone. But it was rejected. Because the time of the problem was within 15 days, when he looked for a dealer, it was more than 15 days, and in desperation, he turned to the reporter for help.
The dealer replied to the replacement of the new machine within 15 days, 16 days to one year is the warranty, which is under the management of customer service.
Customer service's response was the opposite. Men want to change the new machine, can only contact the dealer, stipulate where to buy the product, need to find who to exchange, the scope of application of the three-pack law only applies to the official purchase.
After coordination, things have progressed, reached an agreement, returned to the manufacturer for testing, and so on after the test results are available. Reprocess.
Personally, I think that the customer service statement is too problematic. The scope of application of the three-guarantee law only applies to those purchased by the government, which is not in line with the regulations.
The Product Quality Law, the Consumer Rights and Interests Protection Law and relevant provisions formulate these provisions: Contracts concluded between sellers and producers, sellers and suppliers, and sellers and repairers shall not be exempted from the three guarantees of responsibility and obligations under these provisions.
This mobile phone is sold through the dealer, and the manufacturer is not responsible?
To remind everyone, buy a mobile phone to buy from the official, so as not to bring unnecessary trouble.
What do you think? Welcome to leave a message.
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