Recently, the Central Broadcasting Network broke the news on Weibo that some car owners complained that the SAIC Volkswagen they purchased suffered an inexplicable reduction. Judging from the information exposed, the current complaints about the models are concentrated on the SAIC Volkswagen 2021 Langyi model.
It is reported that SAIC Volkswagen Langyi sold as many as 432,000 vehicles in 2021, ranking second in all domestic car rankings, and the sales report card has to be said to be very excellent, but behind this bright data, it is still difficult to escape the public opinion storm brought about by "allocation reduction".
What is more interesting is that after being complained by these car owners, the relevant brand dealers mostly refuse to solve the problem for the owners on the grounds of "lack of core" and "not a quality problem", which makes it difficult for the owners to accept. In this regard, the official response of the SAIC Volkswagen brand is: it is under investigation.
As we all know, the "lack of core" has caused a huge obstacle to global automobile production, but can this be a reason for dealers to reduce the number of cars? Is there any suspicion of consumer fraud?
01
Owner complaint: Reduce the allocation and even the fuel consumption can not be seen!
It is reported that in September last year, Henan Shangqiu thought that the owner of the Huang surname purchased a 2021 280 TSI DSG comfort version Of Langyi new car, but the new car was opened for less than half a year, and various faults occurred, of which the dashboard black screen appeared 8 times, and 5 times appeared on the highway, which has seriously affected its driving safety.
Later, after Mr. Huang's inspection, it was found that the car's car machine system was actually "reduced", which was obviously inconsistent with the function of supporting the smart car connection system officially promoted by SAIC Volkswagen before, and the so-called functions such as linking CarPlay through the SAIC Volkswagen super APP were also castrated, and then posted complaints to the "car quality network".
After finding the problem, the Mr. Huang took the initiative to contact the dealer who sold the car, and the staff of the relevant store said that they could help Mr. Huang solve the problem of the LCD black screen, but the demand to replace the original factory host was powerless for them.
After the investigation of the media, it was found that Mr. Huang was not the only one who had this problem. According to incomplete statistics, as many as 40 SAIC Volkswagen Langyi owners have the same "allocation reduction" problem.
One of the female car owners said that their SAIC Volkswagen Langyi reduction has reached the point of intolerability, in addition to Carplay can not be used, even the most common fuel consumption and kilometers and other data can not be viewed, after she reflected the problem and dealers, the other party said: "The main engine factory supply only gave two batches, one batch has the Internet of Vehicles and the other batch does not."
However, the woman found that it did not match the promotion after checking the official website, which advertised that there was a car networking system, but did not mention the distinction between two different batches. And when she found the dealer again for the whole city, the other party used reasons such as "lack of core" and "not a quality problem" to prevaricate.
In this regard, the relevant legal industry insiders said: the functions advertised on the official website should be available when they are actually delivered, otherwise it will be fraudulent for the purchaser. If there is indeed a relevant fraud, the operator shall bear the liability for compensation. Even if there is an objective force majeure such as "lack of core", if the realization is not communicated with the owner, there is also a suspicion of fraud.
02
If you want to pick up the car early, you must accept the lack of cores and the reduction
Since the outbreak of the epidemic in 2020, automotive chips have been in short supply. No matter what kind of brand you are, it is difficult to escape the clutches of "lack of core".
For example, due to the shortage of chips, BMW has now cancelled the touch screen function of some of its models. The vehicles involved include the 3 Series, 4 Series Coupe/Convertible/Gran Coupe (except for the i4), Z4, and X5, X6 and X7 SUVs.
Affected users who want to operate the central control screen can only operate through voice recognition or iDrive controller, and these owners will receive a $500 credit compensation, which users can spend directly in the BMW mobile app.
Since the outbreak of the epidemic, the problem of lack of core has not been alleviated, the supply and demand relationship of new cars is seriously unbalanced, BMW's cancellation of the touch screen function is also a helpless move after weighing, and the use of "castration" in exchange for "delivery" may be the method with the least loss.
In response, BMW responded: "This decision is the result of industry-wide supply chain issues that are affecting automotive manufacturing around the world and resulting in limited possibilities for some functions or options." ”
Of course, for the user, it is obviously more convenient to operate through touch, but if you are in a hurry to pick up the car, you can only choose the version that does not support the touch function of the central control screen.
At present, the lack of core problems has led to most of the automotive OEMs have delivery problems, there have been industry experts predicted that the lack of core problems in the short term will affect the production capacity, sales and profits of vehicle companies; and in the long run, vehicle and parts companies, including government departments will rethink the industrial chain layout of automotive chips, thereby affecting the redistribution of the industrial chain of automotive chips.
03
With the reduction of allocation to cope with the lack of core, consumers buy it?
In fact, in addition to traditional car companies such as BMW, new energy vehicle companies have also been affected by the lack of cores.
For example, last year, Xiaopeng Motors adopted the plan of first delivery and then reloading radar for the P5 that had just been delivered, and planned to start the radar reloading in batches at the end of March 2022. As a result, Xiaopeng Automobile has become the second automobile company to propose the "first pick up the car and then reload the radar" scheme after the ideal.
Is such a "post-patching" approach reasonable?
Relevant industry experts said that although it is a reduced vehicle that has just been handed over to consumers, it will eventually return to the state of 'undiminished' after reloading, so this can be regarded as one of the ways to deal with 'lack of core', not cutting corners and infringing on consumer rights and interests.
However, as a consumer, the money was paid first but the corresponding match was not cashed in time, and the heart will certainly not feel good. According to a previous survey in the industry on how to view the "reduction of allocation" in the industry to deal with the lack of cores, nearly half of the participants in the survey did not recognize this practice of car companies.
Some of these auto consumers said they have many concerns about the "reduction" products that are handed over first and then replenished. Especially look at what function the car company has reduced, if it is some and not practical, such as the rear entertainment system, the owner can accept the "back-up", but if it involves some safety configuration reduction, consumers will have great emotions about it.
Overall, in the context of the lack of core in the automobile supporting industry, the life of car companies and dealers is not good, and saic-Volkswagen Langyi reduction is only the tip of the iceberg in many cases.
*All images in this article are from the Internet
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