News on January 5, for the recent complaints of many Cyrus SF5 owners that "the car was cut shortly after buying the car, the leeks were cut", the Cyrus official responded.
Xilis said that due to the need for the listing of AITO M5, the company temporarily closed the SF5 booking channel of Xilix, "SF5 has not stopped production, and plans to restart booking around the Spring Festival." ”
Subsequently, Cyrus officially posted a letter to Cyrus SF5 users on social media. In the letter, Cyrus said SF5 would continue to accept user orders. In the text, Xilis promised that the first owner of the SF5 series would enjoy an additional lifetime warranty of the vehicle and range extender in addition to the 8-year / 160,000 km warranty of the triple electric system.
Xilis also said that if the first car owner changes other models of the company's vehicles within four years, he can also get a 10,000 yuan discount on the basis of the current rights and interests of the new car to be purchased.
Attached is the full text of "A Letter to Cyris SF5 Users":
Dear users and friends, hello everyone!
As a brand that has been established for six years, Xilix is a very young brand. The users who grow up with us will always be our most valuable asset. The support of every user to us is the biggest driving force for the development of Xilis. Compared to those centuries-old brands, we are still very young, but we are determined to become a legend. We will never forget that you were the first companions: when we encountered a chip supply crisis, it was you who gave us time by waiting patiently; It is with your enthusiastic support that we are in full swing to build another brand new plant to expand production capacity and enrich the Cyrus model range with new products such as the SF5, the Inquisitive M5 and many more.
Cyrus SF5 will continue to accept user orders. After the user places an order, we will arrange a special person to follow up and assist in delivery in a timely manner. For users who have already been delivered, we promise that the first owner of the full SF5 series of Cyrus SF5 will, in addition to enjoying the 8-year / 160,000 km warranty of the three-electric system, will also be upgraded to enjoy the lifetime warranty of the whole vehicle and the range extender (see the "Lifetime Warranty Service Rules" of the Cyrus App for details). In order to further thank the support of SF5 users, if the first car owner changes to other models of the company's vehicles within four years, he can also enjoy a discount of 10,000 yuan on the basis of the current rights and interests of the new car to be purchased.
All car owners are concerned about product performance, software upgrades and after-sales service issues, we will also do our best to serve well, so that good reputation to help the Xilis brand grow.
Users can call us at any time, or visit the user center, or contact your service consultant, Xilix will be happy to provide you with all kinds of help and services!
Thank you again for your trust and support in Cyrus!
Chongqing JinkangCelice Automobile Sales Co., Ltd
January 5, 2022
![An electric car in Zhengzhou suddenly caught fire when charging, and it was directly burned into an iron frame, and the car had just been bought for seven or eight months[fig]](data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACwAAAAAAQABAAACAkQBADs=)