After more than a month, the chip incident of Euler's good cat finally ushered in a climax.
On December 16, regarding the fact that the chip used by the Great Wall Euler Good Cat was inconsistent with the publicity, the owners of the Euler Good Cat jointly issued an official statement of rights protection:
In the statement, the owner said that the compensation plan released by Great Wall Motors on December 9 did not communicate with the owner and seek the consent of the owner, which is the unilateral will of the Great Wall, requiring the Great Wall to now formally meet the needs of the owner, and not to use the water army and brush single this way to affect the direction of public opinion, deceive the eyes of the public, do not want to give up, and most importantly, meet the reasonable demands put forward by some car owners.
At present, the main demand of car owners is: The Great Wall has two choices:
First: replace the chip in the car, replace it with the Qualcomm 8-core chip used in the publicity, and give the owner compensation and lifelong warranty;
Second: you can also choose not to replace the chip, but the compensation given to the owner should be more, or unconditionally return the car, and achieve 50% cash compensation; if Euler is not willing to return the car, then compensate the owner 50% of the car price cash, lifetime warranty and free maintenance and 8 years of free traffic, and replace other vehicles of the Great Wall within 3 years and deduct according to the fare.
In particular, there is a point worth noting in the statement, that is, at present, Euler Good Cat has been listed in Thailand, and is ready to be listed in the British car market, at present, we know that the Thai version supports carplay function, and in the United Kingdom, it is also promoted according to Qualcomm 8155 chip, and the owner requires the Great Wall to announce the specific model of the Euler Good Cat overseas version of the car machine chip, which chip is which chip.
The intention of the owner is obvious, if the overseas version of the model uses a Qualcomm 8-core chip, it confirms that Great Wall Euler has indeed made a fake publicity plan in terms of chips, and only deceives Chinese consumers. On the other hand, if the overseas version of the model does not use Qualcomm 8-core chips, it will be more solid to the fact that Euler propaganda is fake, and the behavior is bad, after the Chinese market was exposed, it also went to the overseas market to deceive consumers with great fanfare, I think this time the Great Wall Euler is difficult to ride the tiger!
And there was another emergency on the 16th, which made the reputation of Euler's good cat drop sharply. On the morning of the 16th, on the Shanghai Elevated Highway, a good cat suddenly failed in power, the steering wheel was locked, even the gear could not be switched, the doors, windows and tailgates were locked, the double flash could not be opened, and the owner insisted that he was driving normally, not man-made.
In the follow-up, although the owner called to inform Euler 400 to overcome, but in the exchange, the customer service is very "polite", there is no attitude to solve the problem, and then did not call the owner to communicate, which the owner hopes to get a reply from the 400 customer service phone.
Although the vehicle is still being tested and does not know what caused the failure of the car, it has to be said that this matter is undoubtedly worse for the current Euler good cat.
Things develop to today, make everyone know the point, until now, the official did not give consumers a satisfactory answer, the official attitude of the Great Wall at least half of the responsibility, if at the beginning of the show a responsible attitude, I think the consumer's emotions will not be so intense, as the saying goes, a mistake into a thousand ancient hatred, Euler this time is a blood lesson, it is estimated that in the future for a long time will be saddled with the words "chip counterfeit propaganda", but also hope that this lesson can play a warning role, In terms of publicity, stop hanging sheep's heads and selling dog meat.
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