Author: Song Fei
Photo: Cong Jun
Typography: SYS
Over the years, in the pursuit of creating a higher quality of car life on the road, FAW-Volkswagen volkswagen brand continues to take the customer as the center, to the comprehensive innovation drive as the main line, while doing a good job in basic services, committed to innovative service models and content, multi-in-one to bring customers a comprehensive upgrade of the service experience.
As an excellent distributor of FAW-Volkswagen volkswagen brand, Beijing Jieyatai Wondershare, which was selected as one of the "2021 Top 100 Quality Stores for Golden Wrenches Service", has always kept up with the pace of brand development and strived to promote the comprehensive sublimation of the relationship between brands, dealers and customers.
Ten years of deep cultivation, based on customer satisfaction
Founded in 2012, Beijing Jieyatai Wondershare has been deeply engaged in the FAW-Volkswagen brand for 10 years, based on a solid sense of service and solid service strength, to effectively meet customer needs, improve service quality, and gain the recognition of the industry and customers.
At present, the daily importation and one-time repair rate of Beijing Jieyatai Wondershare have been at the forefront of the FAW-Volkswagen brand dealer system in Beijing.
Not only that, in the "2021 Golden Wrench Service Top 100 Quality Stores" selection, but also with the obvious advantages in one-time repair rate, user satisfaction and other aspects, from many excellent dealers to stand out, became the first batch of golden wrench service national top 100 quality selection stores.
Optimize services and improve customer perception
Adhering to the "service first" Beijing Jieyatai Wondershare has always deployed its work based on customer satisfaction, and with the support of the brand, it has continuously expanded the service field, enriched customer contacts, and accelerated the reform of service marketing.
According to Pan Dou, service director of Beijing Jieyatai Wanxing, in order to better meet the needs of local customers, they have targeted welfare upgrades on the basis of the manufacturer's service policy.
For example, car purchase and maintenance, the launch of 1 to 1 butler service and door-to-door car delivery service, and based on the whole life cycle of service users, follow the sales and after-sales joint ideas to create service products, so that both sides can communicate and respond to customer needs in a timely manner, in order to provide more comprehensive services.
Pan Dou, Service Director of Beijing Jieyatai Wanxing
In order to make the service experience achieve a leap in digital intelligence, in the past two years, dealers such as Beijing Jieyatai Wanxing are also upgrading their exhibition halls.
The newly upgraded stylish and warm customer rest area, the new energy elements added from the exhibition hall to the workshop, and the bright workshop with visual maintenance process have all brought customers a refreshing sense of service evolution.
Pan Dou further explains: "For us, customer recognition is more important than anything else. We must make the service more flesh and blood on the basic framework of the manufacturer's service process and enhance the customer's service perception. ”
Quality first, do a good job of source control
"However, the most basic point of the customer's service experience depends on whether the service quality can meet the customer's needs."
Pan Dou said that Beijing Jieyatai Wondershare therefore advocates impressing customers with professional technology and has very strict requirements for the one-time repair rate.
In addition to the advanced maintenance technology, rigorous operation process, high standard maintenance quality requirements, professional maintenance equipment and tools, strict technician level certification system, high-quality original spare parts, etc., a series of support provided by the strong system of FAW-Volkswagen volkswagen brand, Beijing Jieyatai Wondershare has also formulated a unique service talent selection and training mechanism, as well as a set of methods to improve the professional skills of service personnel.
With its mature technical talent selection system as an example, after several links such as selection, inspection, training (elimination), etc., the maintenance technicians are selected in the training school, so that the service quality can be better controlled from the source.
In the future, Beijing Jieyatai Wondershare will continue to work with the FAW-Volkswagen brand to create new aspirations and care for every customer with rigorous service.