Close-up | 11,000 riders running on the "emergency" supply line

According to the Financial Associated Press | New Consumption Daily (reporter Li Danyu) that under the severe epidemic, takeaway riders have become an important force to ensure the distribution of materials in Shanghai.

At a press conference on epidemic prevention and control in Shanghai held today (April 7) morning, Liu Min, deputy director of the Shanghai Municipal Commission of Commerce, affirmed the contribution of takeaway riders to Shanghai.

Liu Min said that at present, the number of riders on major takeaway and other e-commerce platforms in Shanghai is about 11,000 people working every day.

It is these more than 10,000 people who string together the daily necessities of Shanghai citizens, and also shoulder the distribution of emergency drugs and maternal and infant products.

"40,000 or 50,000 steps a day"

"The overall supply of dishes in Shanghai is very sufficient, but the capacity of the fresh food and food shopping online platform is very tight. There is a great contradiction between the manpower used to transport supplies and the material needs of residents in static management. Wu Liang, member of the party committee and deputy mayor of Maqiao Town, said.

Due to the implementation of control measures in many areas of Shanghai, orders for citizens to buy daily necessities online have surged, and most of the sites are in a state of overload operation.

Lin Li, a food delivery worker at Meituan, has been running to the front line of the community guarantee, and she has seen "an order with a single order more than two meters long and a total order weight of more than 140 pounds." "The content of the order is mainly fresh vegetables, rice and flour grain and oil, drinks and seafood and other daily commodities," a building was sealed, and the residents next to it were worried that they would hoard goods if they were out of stock. ”

Chen Yanshan, manager of Hema Mini Beiyangjing store, said bluntly that our store has a staff of 100 people, and the number of staff is reduced to 19 at once, and the staff gap ratio is 81%.

Many delivery workers not only have to complete nucleic acid testing, disinfection work, deliver orders, but also respond to calls from consumers.

Wang Xingdong, a food delivery worker at meituan, told reporters that he needs to assign orders to the delivery staff while placating consumers who call and communicate with the incoming line consultation, and count the orders of the day for scheduling, after these work is completed, he will put it back into the delivery and reduce the backlog of orders as much as possible.

In addition to the tight manpower of the delivery staff, the work pressure of the front-line sorters is not small.

After the 90s, Shen Xianxian is a sorter at the Meituan Caicao'an Er Road station, and since the outbreak of the epidemic in Shanghai, he has been fighting in the front line of sorting, running 40,000 to 50,000 steps in the station every day.

Chen Yanshan said: "Online orders, usually a single may be three or four goods, now a single, often appear more than 60 goods. Roughly calculated, the amount of picking, packing, distribution and other operations increased by 4 times in an instant. ”

1 takeaway platform with 70,000 meals

In order to solve the problem of personnel shortage, since March 31, Meituan Grocery has deployed nearly 1,000 people from Beijing, Guangzhou, Shenzhen, Wuhan and other places to help Shanghai, including supply, riders, sorting and other positions.

However, due to the potential risk of cross-infection in the delivery process, in order to ensure the rider's transportation capacity, including JD.com, Meituan and other enterprises, the use of unmanned delivery vehicles and other "contactless" distribution methods to assist the rider's delivery work.

A few days ago, Meituan urgently shipped a new generation of automatic delivery vehicles from Beijing to further enhance its distribution capabilities. The vehicle has a one-time load of more than 150 kilograms, and through non-contact distribution, it can effectively alleviate the difficulty of delivery of the last kilometer in the current Shanghai community anti-epidemic.

JD Logistics' intelligent express delivery trucks also deliver express delivery for residents in the Pudong sealed control community.

The reporter learned that in addition to community distribution, "contactless" distribution may also land in other anti-epidemic frontline "scenes".

In addition, in order to optimize the distribution efficiency of daily necessities and the transportation capacity of riders, platforms such as Meituan, Ele.me, Hema and RT-Mart have launched community group meals to further solve the problem of Shanghai citizens' dining.

Take the Hungry Mo April 5 menu as an example, the price of the package starts from 30 yuan, the price of the fresh fruit and vegetable package is 85 yuan, and most of the packages can start a group by reaching about 30 servings.

According to the reporter's understanding, Ele.me community group meal service has covered many communities in Puxi and Pudong, including New Century Flower Garden, Greenland Kangqiao New Garden, Xianghe Famous Residence, Laoshan Sansi Village, Sanlin New Village, etc.

At today's press conference on the prevention and control of the epidemic in Shanghai, Mao Fang, vice president of Meituan, also revealed that the Meituan community group meal has covered more than 4,500 communities and 5 million citizens, and as of April 7, a total of 70,000 meals have been delivered.

"Emergency", "Emergency"

Due to the rapid outbreak of the epidemic, many families have a shortage of medicines and maternal and infant products, and riders and delivery workers have also taken on new responsibilities.

At present, Meituan and Ele.me have recently launched "emergency helper" and "emergency special needs" services.

Meituan said that as of April 6, it has received more than 20,000 demands from single special needs groups, of which 60% are for infants and young children and 20% for the elderly. As of April 5, Ele.me has received tens of thousands of urgent requests from Users in Shanghai, and more than 95% of them have been responded to by the platform.

Zhong Hainan, a distributor of Ele.me, revealed that the elderly group is one of the main service objects of "emergency special needs", and it is concentrated on the distribution of drugs, but the delivery is not simple. Previously, because it involved the purchase of designated drugs or the preparation of special drugs, the "emergency special needs" needs received by Ele.me had to be sent from Puxi, Shanghai by the patient's family or attending doctor to Pudong, but the riders could not achieve cross-river distribution. The Blue Rider and volunteers relayed the medicine to the patients through the efforts of three teams. ”

Another focus of emergency services is to ensure the distribution of maternal and infant products.

On April 7, Chen Tong, deputy mayor of Shanghai and head of the special class for the protection of daily necessities of the Municipal Leading Group for Epidemic Prevention and Control, introduced that in view of the difficulty in purchasing maternal and infant products such as infant milk powder, it has been listed as a key supply guarantee matter, and the allocation, transportation, and distribution of such products have been given key guarantees, and major e-commerce platforms and supermarkets have been invited to give priority to orders and distribution.

At present, Ele.me has reached a cooperation with the Child King Mother and Baby Store to try to meet the personalized needs of maternal and infant products such as milk powder and diapers, and urgently allocate "baby care car" to solve the milk powder order of "emergency special needs". Based on the consideration of capacity, Ele.me continues to mobilize vehicles to participate. In addition to serving the Pudong area, which has been blocked for a longer period of time, it also continues to expand its service coverage in Puxi area.

It is understood that Hungry Baby Care Car can complete an average of 30-50 personalized maternal and infant product orders per vehicle per day.

Whether it is food or emergency medicine distribution, front-line delivery workers have become an important part of Shanghai's "fight against the epidemic".

As Liu Min, deputy director of the Shanghai Municipal Commission of Commerce, said, the takeaway platform riders are an important force in ensuring the supply of living materials in Shencheng during this round of the epidemic, and have played an important role in ensuring the people's living needs.

At present, the government is still actively solving the problem of tight delivery personnel.

On April 7, a press conference on the prevention and control of the epidemic in Shanghai revealed that it will allow courier brothers and other supply personnel who are not related to the epidemic to be sealed in the community to walk out of the sealing and control area and return to the supply guarantee post. The government will coordinate logistics resources such as postal express and SF, dock with e-commerce platforms, make up for distribution forces, and complete the last kilometer of the community's delivery task.