On the morning of April 18, Luckin Coffee issued an apology letter through the official Weibo "luckincoffee Luckin Coffee", responding to the abnormal price of the package on the Ele.me platform that morning, saying that it was a background price configuration problem, which led to an error in the price of the Luckin Coconut Cloud package within a short period of time, and the abnormal order of the Ele.me platform had been cancelled urgently, and the Ele.me store was temporarily closed.
In the morning of the same day, some netizens reported that the two cups of Luckin coffee on the Hungry Mo platform used up as long as 3-4 pieces of red packets. Screenshots posted by netizens show that the price of many double cups of coffee is only about 6 yuan.
Source: Weibo
Luckin Coffee apologized: Due to the problem of the backstage price configuration of Ele.me, the price of luckin coconut cloud package was wrong in a short period of time, and the store was squeezed by a large number of abnormal orders. In order to operate normally, we have now urgently cancelled the abnormal orders of the Ele.me platform, and the Ele.me store is temporarily closed, and we will consider user compensation and notify you separately. We apologize for the inconvenience!
Source: Screenshot of Weibo
Many netizens have not received takeaways after placing orders and said "Apologize? It has been ordered for two hours without delivery" "Ah, this, the order can be (canceled) ah..."
Source: Screenshot of Weibo
There are also many netizens who leave messages to let Luckin "send a coupon is not too much" and "issue a coupon to issue a coupon".
Source: Screenshot of Weibo
Weibo topic #Luckin Coffee Apology Letter # rushed to Weibo hot search, as of press time on the second hot search, the number of reads 39.48 million.
Source: Weibo
(Zhongxin Jingwei APP)