On the morning of April 19, in response to the price anomaly in the morning of luckin Ele.me store on the morning of the 18th, Luckin Coffee issued a statement saying: "All losses are borne by Luckin Coffee, and will be issued "32 yuan vouchers" for all refunded users of Ele.me on the same day, which is valid until April 30. At the same time, for users who cancel their orders due to abnormal morning peak waiting times of the previous day, we will also compensate the coupons. ”
Luckin Coffee mentioned in the statement that on the morning of the 18th, due to the misoperation of the company's internal personnel, the price of the Ele.me platform package was wrong, and the order was abnormal, which in turn led to too much pressure on the operation of the store, and could only take the initiative to refund the order.
Source: Weibo
In the morning, according to netizens, the two cups of Luckin coffee on the Hungry Mo platform ran out of red envelopes as long as 3-4 pieces. Screenshots posted by netizens show that the price of many double cups of coffee is only about 6 yuan.
Source: Weibo
In this regard, Luckin Coffee apologized that due to the problem of the backstage price configuration of Ele.me, the price of luckin coconut cloud packages was wrong in a short period of time, and the store was squeezed by a large number of abnormal orders. In order to operate normally, the abnormal orders of the Ele.me platform have been urgently cancelled, and the Ele.me store is temporarily closed, and user compensation will be considered and notified separately.
Source: Weibo
At noon on the 18th, Luckin Coffee Weibo reprinted the apology letter, saying: After verification, this is caused by the allocation of internal operation personnel of Luckin. Hungry mo and everyone are causing trouble, and are already dealing with follow-up issues.
Source: Weibo
(Zhongxin Jingwei APP)