Tech Planet April 19 news, April 19, Luckin issued a compensation statement on yesterday's Hungry Order BUG event.
The following is the full text of Luckin's statement:
On the morning of April 18, due to the misoperation of the company's internal personnel, the price of the Ele.me platform package was wrong, and the order was abnormal, which in turn led to too much pressure on the store operation, and we could only take the initiative to refund the order.
All losses will be borne by Luckin Coffee, and will be reissued to all Ele.me user accounts today for the "32 yuan voucher", valid until April 30.
At the same time, users who canceled their orders due to the abnormal waiting time of the morning peak yesterday, we will also compensate the coupon.
Luckin Coffee always strives to provide users with high-quality, cost-effective, high-convenience products and services, and also hopes to serve users for a long time and lastingly!
Previously, on the morning of April 18, a number of users reported that luckin coffee was suspected of having bugs in Hungry, users had a large discount on orders, and some people could place a single "Ice Coconut Cloud Latte Daifuku Package" for 2 yuan, and most of the single cup of coffee that was originally priced at 64 yuan was now priced at only 6 yuan.
Subsequently, the delivery function of Luckin Coffee Mini Program, App and takeaway platform was suspended.
In response, Luckin responded that after verification, this was caused by the allocation of internal operation personnel of Luckin.
Luckin said that it has caused trouble for Hungry Mo and everyone, and we are already dealing with follow-up issues.
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