The "3.15" International Consumer Rights Day is approaching, and the topic of product quality and safety has once again attracted the attention of many car owners. Which auto product will be on the "3·15" list in 2022 has become the topic that consumers are most concerned about. In the past 2021, the quality and safety problems of automotive products have emerged in an endless stream, and some problems have plagued car owners for a long time. In the last issue, we took stock of the Aion AION S's repeated power locking problems. In this issue, let's talk about the GAC Toyota iA5 with the same problem.
Judging from the trend of GAC Toyota iA5 complaint index, GAC Toyota iA5 reached a one-year high in the complaint index in August 2021, and the complaint index was not high in the rest of the months. Based on the car door experience, the GAC Toyota iA5 is likely to have encountered a concentrated complaint from the owner in August. Sure enough, looking at the complaint information, GAC Toyota iA5 was subjected to centralized complaints from car owners in August due to battery life problems, which is also the culprit of gac Toyota iA5 complaint index rising sharply.
From the configuration chart of the product, we can see that the battery capacity of GAC Toyota iA5 is 58.8kw, and the pure electric mileage can reach 510km. However, some car owners have feedback that their car can only reach 47kw now, until they go to the 4s store to check and find that the manufacturer upgraded the vehicle's battery control program in the background in July, resulting in less charging power and shortened mileage. Now it is very affecting your own travel.
Not only that, but also the owner said that the backstage upgrade of gaga motor toyota manufacturers did not obtain the consent of the owner himself, and the owner believed that GAC Toyota's behavior seriously violated his right to know and privacy, and the manufacturer must give himself a reasonable statement.
In the face of many car owners' doubts, GAC Toyota vetoed the shortening of the mileage due to the OTA upgrade.
For GAC Toyota's response, the prospective owners of GAC Toyota were very cold, so they wrote a whistleblower letter to the State Administration of Market Regulation.
From the whistleblower letter, we can see that on July 15, 2021, a GAC Toyota iA5 car spontaneously combusted while charging, and from July 17, GAC Toyota forced the customer OTA to "lock the power" without the knowledge of the night users.
GAC Toyota, which encountered centralized complaints, did not respond to centralized complaints. This behavior has also triggered the complaints of many car owners, who have accused GAC Toyota of not having the responsibility that enterprises should have.
In fact, "locking electricity" is not the practice of individual companies, the first car company to be exposed to "lock electricity" is Tesla, Tesla was once pushed on the hot search and "lock electricity" has a lot to do with it. Tesla, as the leading boss in the field of trams, has chosen the simplest and most rude means of "locking electricity" behind the back of the security risks of batteries. It can be seen that this kind of secret power lock behavior is by no means a car company, according to online information, in addition to GAC Toyota, 2021 SAIC Roewe ERX5, WM EX5, GAC Eian and other brands have also been complained by car owners for different degrees of "locking electricity".
We cannot deny that the purpose of locking the electricity is indeed for the safety of driving. But now with the rise of new forces, the capacity and mileage of the battery have become a major "selling point" for major car companies. Many car companies can not achieve real large capacity, ultra-long battery life, in the name of OTA upgrades, in fact, behind the back of the lock, this behavior not only makes the user experience worse, but also seriously damages the rights and interests of users.
In the case of GAC Toyota iA5, this kind of "power locking" behavior behind the back makes the GAC Toyota iA5, which already has low sales, even worse. Now prospective car owners prefer that manufacturers can introduce reasonable solutions. If the manufacturers have been vague, perhaps the GAC Toyota iA5 may attract the attention of CCTV 315 this year.