In 2019, Mr. Zhang, a citizen, bought a Changan CS75 at the Changan Automobile 4S store, and a year and a half later, the automotive machinery and chassis had an abnormal noise, for which Mr. Zhang went to the 4S shop for repairs many times, and the situation still did not improve.
In June 2019, Mr. Zhang purchased a Changan CS75 at Liaoyuan Liheng Automobile Sales Co., Ltd. at a price of 128,000 yuan. "In March 2021, the car had its first abnormal sound, I went to Changan Automobile 4S shop to test, there is indeed this problem, in May, to replace the silencer, after the replacement, there was a strange noise, in June I went to replace the second part, in August to replace the third part, and finally the transmission disassembly, this problem has not been solved until now."
According to Mr. Zhang's description, abnormal noises are very frequent and will appear during driving. "This car is faulty, there is a certain danger, I asked the 4S shop to change a new car." At present, the 4S store only agreed to return 63,000 yuan to buy the vehicle, and Mr. Zhang did not agree.
On February 19, 2022, Huashang Daily-Ersanli Information contacted the (Jilin Province Breaking News Hotline: 15044037411) Changan Automobile Customer Service Hotline, and the customer service said that it would immediately find relevant staff to implement this problem.
Huashang Daily - Ersanli information contacted Liaoyuan Liheng Automobile Sales Co., Ltd., Manager Liu said: "After the manufacturer's technical master inspection, the sound is a normal phenomenon, not a fault, the vehicle is not faulty, the owner of the car is feeling that there is a problem, for customer satisfaction, promised the owner to return the car according to the three packages, according to the three packages of discount after the vehicle can reach up to 63,000 yuan, but the customer does not accept, but this car after all ran ninety thousand kilometers, has exceeded the conditions for returning the car but we also promised to return the car. ”
In response to what Mr. Zhang said, Huashang Bao-Ersanli Information contacted the Longshan Branch of the Liaoyuan Market Supervision and Administration Bureau, and the staff introduced that they could only organize and help mediate. "It is best to mediate, but if mediation does not work, we can only terminate the agreement." It is recommended that consumers do third-party appraisals, have the specific responsibility of the appraisal results, leave good evidence, and really cannot negotiate consumers can only go to the court to sue. ”
The follow-up event progress, China Business Daily - Two Three Mile Information will continue to pay attention.
(Huashang Daily reporter Wang Jinjin)