A few days ago, the netizen number "145930" posted through the Mass Message Board of China's Ningbo Network Minsheng E-Dot That on October 29 last year, he ordered a Xiaopeng car and replaced the old version of the oil truck with the other party. In the meantime, the other party thought that his old car was worthless and directly helped him scrap it. After more than a month, he found that the car he sent to scrap sold for 5,000 yuan in the circle of friends.
On January 21, Xiao E contacted Mr. Yang, a netizen who posted. He told Xiao E that during the ordering of new cars at the Xiaopeng Automobile Store in Impression City, Haishu District, Mr. Sun, a salesman, told him that he could receive a car purchase subsidy of 6,000 yuan for replacing old cars with Xiaopeng Automobile. Therefore, accompanied by this salesman, he drove the old car to Xiaopeng Automobile Ningbo Jiangbei Sales Service Co., Ltd. to replace it. The company's staff said that the value of the old car has been left, can be directly scrapped, so Mr. Yang's old car was only replaced by 1 yuan, but at the same time got the car purchase subsidy.
On October 29, 2021, netizen Mr. Yang replaced the new car. (Courtesy of Mr. Yang)
Mr. Yang learned that in early December, he saw a second-hand car dealer selling his replacement old car in the circle of friends at a price tag of 5,000 yuan. Prior to this, Xiaopeng Automobile Ningbo Jiangbei Sales Service Co., Ltd. did not scrap his old car, but sold it for 2,000 yuan in the second-hand car market. He felt cheated, so he asked Xiaopeng Motors to refund the deposit for the car.
Mr. Yang's old car sold for 2,000 yuan in the second-hand car market. (Courtesy of Mr. Yang)
Mr. Yang's old car was announced for sale in the circle of friends, with a price tag of 5,000 yuan. (Courtesy of Mr. Yang)
On the same day, Xiao E came to the Impression City Xiaopeng Automobile Store in Haishu District to understand the reasons. Manager Dong, the person in charge of the store, said that Xiaopeng Automobile Ningbo Jiangbei Sales Service Co., Ltd. acquired Mr. Yang's old car, repaired, packaged and sold, which is two different transactions before and after. Mr. Sun, the salesman in the store, only knew the first transaction and did not know the second transaction, so the clerk did not deceive Mr. Yang. She said customers can cancel their orders within 72 hours of placing them. However, Mr. Yang placed an order on October 29, 2021, and then filed a refund on December 5 of that year, which made them very embarrassed, because the factory had already configured Mr. Yang's car on October 31 last year.
In the afternoon, the staff of Xiaopeng Automobile Shanghai Technology Co., Ltd. intervened to coordinate the matter. On January 24, the staff member said that according to the order agreement signed by the two parties, they were not obliged to refund Mr. Yang's order.
Xiaopeng Automobile Ningbo Jiangbei Sales Service Co., Ltd. does not have scrap business, the company's employees and Mr. Yang negotiated the vehicle replacement matters, said that the old car is not in good condition, only the scrap price is left. This caused Mr. Yang to misunderstand. In addition, after the company repaired and packed the old car, it only sold 1,000 yuan in the second-hand car market, 2,000 yuan was the resale price of the second-hand car dealership, and 5,000 yuan was the sales price of another car dealership, and the next two transactions had nothing to do with them.
Afterwards, Mr. Yang said that Xiaopeng Automobile's attitude and plan in recent days are acceptable, and the two sides have reached a settlement. (China Ningbo Net Minsheng e-Point Tong Liao Yeqiang)
【Source: Ningbo Net, China】