In 2021, there are many models that have been centrally complained about on the annual complaint list of Automen.com, and in the next few issues, we will take stock of the problems of each model one by one.
The protagonist of this issue is the BMW iX3.
According to the Autogate.com BMW iX3 annual complaint index, we can see that the complaint index of vehicles from June to October was at a low level, with a surge in the complaint index in November and a higher than average after the decline in December, which indicates that the complaints have not subsided.
According to the statistics of the auto door network, the complaint problem is mainly focused on the problem of electric motor power.
The owners said: "In November 2021, I bought the BMW Brilliance 2022 ix3 vehicle at the Beijing ** Bao Automobile Sales Company, the vehicle has not yet been licensed, only 300 kilometers have been damaged in the transmission system, leaving a family on the side of the road, unable to start and drive."
Another owner said that "after the 4s maintenance master and the experts of the late manufacturer, it was concluded that the motor was faulty and the motor assembly needed to be replaced, which was equivalent to replacing the engine!" Replacing the motor assembly after dismantling the vehicle does not completely guarantee that this problem will not occur again, and an overhaul of this scale will cause a value impairment on the vehicle. ”
According to the problem complaints of many car owners, the manufacturer proposed a solution: free technology upgrades. The specific content is "BMW quality analysis process believes that there may be a problem with your vehicle's high-voltage battery module, so BMW launched a technology upgrade campaign".
What makes the owner angry is that BMW has tried to deal with the defect and failure of this vehicle that seriously threatens the safety of the owner, so that the owner can go to the store to "upgrade" and replace the power module to deal with the hidden danger.
It should be known that the defects of the vehicle in terms of power need to be recalled in strict accordance with the relevant provisions of the "Regulations on the Administration of the Recall of Defective Automobile Products", but the manufacturer knows that the problem comes from the defect of the power system, and also washes itself under the guise of technological upgrading.
However, BMW Brilliance insisted that the technology upgrade was not a vehicle recall.
Although in the technology upgrade, the battery was dismantled to replace the battery pack and replace the high-voltage battery unit module. However, the recall was not strictly carried out in accordance with the regulations on the administration of the recall of defective automobile products. At the same time, BMW officials did not give any explanation or compensation to the owner of the so-called technology upgrade for the defect.
After reviewing the solution, the owner understood BMW's intentions, found loopholes in the word game, and insisted on defending his rights. The owner of the car left a message saying, "The manufacturer carries out shelf maintenance on the car, in addition to maintenance, it also requires an extension of warranty." "There is one to say, I still believe in BMW, the technology is definitely no problem." But BMW did not positively recall the attitude of saying that it was a free technical upgrade, and I hope that BMW can give back a good statement to these 2,000 people who are calling cars. ”
Under the pressure of electrification trends and new energy credits, BMW has launched the iX3 to the domestic market. However, today's BMW does not yet have a mature pure electric platform technology. This iX3 is actually based on the BMW X3 platform using the "oil to electricity" method to build the product.
Inspired by BMW's golden signboard, bmw iX3 sales have soared, and so far the monthly sales have reached nearly 5,000. But unfortunately, good market performance does not mask the problems of the vehicle itself. Less than half a year after the listing, the power battery failed, and the BMW iX3 has also become a very rare "pure electric vehicle" in the domestic electric vehicle market.
This incident also shows that there is still a lot of room for improvement in the stability and reliability of the special-shaped battery equipped with the iX3 from the "oil to electricity".
It should be known that the power battery, as the key core component of electric vehicles, has poor waterproof performance and quality degradation problems such as mixing new and old batteries after disassembly, so it should provide long-term maintenance guarantee for vehicles with quality problems.
What is more worrying is that although BMW admits that the power battery defect may lead to serious traffic accidents, it has not recalled the vehicle in accordance with the relevant provisions of the Regulations on the Administration of The Recall of Defective Automobile Products. This practice of BMW has made up another knife for the owner of the car who was already injured.