In November last year, Mr. Chen ordered a new energy vehicle at Guangxi Nanning Rundi Automobile Sales Service Co., Ltd., and the salesman was responsible for registering the new car after the new car arrived at the store. On January 5, 2022, the new car was licensed, but the license plate number made Mr. Chen very dissatisfied.
Before the official application of the license plate, Mr. Chen had looked for the license plate number for the new car through the 12123 traffic management APP, but due to negligence, he chose two numbers with the number 4, and he did not like it.
Mr. Chen: It is just a pre-selected number, if you do not confirm, the consequence is that you can not choose the number online for two years, you can only go to the vehicle management office to select the site.
Mr. Chen immediately decided to give up the two pre-selected numbers, and also notified the car purchase consultant on WeChat, so that the car purchase consultant could re-select the license plate number in the form of "50 choose 1" on the self-service machine on the site of the vehicle management office.
Mr. Chen: My request is not to bring the number 4 on the line, the result of the 4S shop staff did not re-select, directly the network pre-selected number to confirm, this license plate I really do not want.
Mr. Chen believes that the 4S store charged a service fee of 1,000 yuan, but did not do a good job in service, and put forward the demand for a refund of one or three or a refund of the service fee to the merchant.
4S shop: system failure on the same day The preliminary selection number is entered by the personnel of the vehicle management office the next day
Subsequently, the reporter came to the 4S store to understand the situation, and a manager surnamed Lin described the situation of the on-site number selection at that time.
Mr. Lin, Manager of Nanning Rundi Automobile Sales Service Co., Ltd.:
I went to the car management office to ask, the system on January 4 was problematic, could not be handled, and then the next morning the system opened, and the staff of the vehicle management office there conveniently entered the number of Mr. Chen's primary election.
At present, the license plate has been registered and cannot be changed, Manager Lin said that the claim made by Mr. Chen will be reported to the head office, and then replied, and the return request may not be met.
Source: Guangxi Tv News Center of Urban On-site Comprehensive