Land Rover, which drove less than 5,000 kilometers, suffered a series of failures such as engine performance failures. A key piece of evidence found in the 4S store in the process of dealing with the problem was denied! So, what is the truth?
There was a strong setback on the way
On August 17 this year (2021), Mr. Jiang purchased a Land Rover Discovery Sport Plug-in Hybrid version of the car at Hangzhou Express and Qiao Jaguar Land Rover 4S stores, priced at nearly 300,000 yuan.
On September 24th, the car had a series of failures such as engine performance failure, Mr. Jiang said that "the motor and battery equipment of the car will suddenly fail in normal driving, the engine will forcibly intervene, in this process, the car will have a short, strong sense of frustration, 4S shops and manufacturers have detected failures but there is no effective solution, because of concerns about safety, this car has never dared to drive on the high speed."
Mr. Jiang said that in the process of repeated communication with the 4S store, he obtained a notice from the 4S store to the dealers from the Land Rover manufacturer and filmed it on the spot.
The content of the email with the notification subject entitled "Electronic Rear Axle Drive ERAD Fault" prompted "An electronic rear axle drive failure existed in a batch of Discovery Sport (CH) vehicles." "And make it clear that vehicles detained in the affected VIN by affected markets and dealers may not be distributed, delivered to customers or driven on the road." If the affected vehicles have been delivered to the customer, the VIN of these vehicles must be reported via email. Further updates will be released no later than January 2, 2022, and the update notice may include repair instructions, but may also be a notice of continued "quarantine only" of the vehicle.
Mr. Jiang analyzed that his car belongs to the "problematic batch", according to which he believes that the 4S shop sold the car to him when he knew that there was a problem with the vehicle, and also refused to admit that there was consumer fraud.
4S Shop: We did not receive this notification
In their reply to reporters, the staff of Yuntong and Qiao Jaguar Land Rover 4S store made it clear that they had not received the notice mentioned by Mr. Jiang. And said that for the customer's vehicle, the manufacturer has given a solution, the store has also invited customers into the store several times to maintain the processing, but the customer said that "not willing to be a guinea pig being tested, do not agree to enter the store for maintenance."
Lawyer Ling Bin believes that the key question is whether Mr. Jiang's car is within the batch specified in this notice, if it is indeed within the scope of the batch, and the notice has been received in the store on August 17, when Mr. Jiang bought the car, then the dealer is suspected of sales fraud; but on the contrary, if the dealer does not receive this notice before the vehicle is sold, or the car is not within the batch range specified in this notice, it cannot be determined that the dealer has sales fraud, and now the car has quality problems. Consumers are obliged to cooperate with repairs.
It is understood that this matter is also reflected to the market supervision department, in the on-site coordination of the Market Supervision Bureau, the 4S store also denied receiving this notice, denying that his car in the technical solution needs to upgrade the batch, denying that the vehicle failure is a major quality problem.
The reporter called the Land Rover National Customer Service Hotline on this matter, but has not received a reply so far. "My Car Has Something to Say" will also continue to follow. If you are also driving a Land Rover discovery sports plug-in hybrid version, there are also strong setbacks and other problems, you can start a complaint in the car rights protection section of the Kaiba APP.
Source: Hangzhou Traffic 91.8 original