I took my son's agency to court!

A while ago, an Internet celebrity called "Tietou" made a big disturbance in Hangzhou New Oriental, which forced all stores of Hangzhou New Oriental to stop operating. This news quickly became a hot search across the country, and many of you must have heard about it.

The rude behavior of the iron head has been disgusted and condemned by many people, and parents across the country have also discussed whether the education and training industry should really be rectified. Many parents around them still think that they need the teaching and training industry, after all, not all parents can bring their babies at home full-time, or have enough ability to educate children.

This matter has finally come to an end recently, but anyway, offline education and training institutions have had a very difficult time in recent years, and there has been a large-scale "wave of store closures", and even the well-known large-scale early education chain institutions such as Gymboree and Mejim that we took our children to classes in our early years have been greatly impacted.

"Just charged xx thousand, the institution is closed" Similar news is available all over the country, and a lot of search on the Internet!

Although most of the institutions that run away will say that they are also helpless, they can't make ends meet during the epidemic, and now they can't pay rent and salaries, but parents who have recharged members' wallets are also pitiful.

Last week, my office friend Dayu was unfortunately recruited, she gave her an annual card for the agency more than a month ago, only went a few times, and when she went again, she was told that it was closed.

Dayu found the shopping mall where the organization was located and also called the consumer association, but could not give her practical help.

Dayu was very angry, but felt that the other party clearly had a plan to close the store and persuade people to apply for an annual card, which was fraudulent, and ran to the court in a fit of anger, formally filed a case to sue the "scammer" agency, and asked the "scammer" institution to return the balance in the recharge card.

After the lawsuit, the court actually replied.

A few weeks ago, in the afternoon, Dayu suddenly received a notice from the court to go, and she rushed away.

That day, she met with court staff and representatives sent by the "swindlers" agency.

I asked Dayu to sort out and share his experience, and I also want to tell you that if you really encounter such an institution, you will not only admit your losses and admit your bad luck, but also have to be tough. In a society ruled by law, we also need to know some ways to protect rights.

The following article is compiled by the self-report of the little partner

01

At the end of June this year, I spent more than 1,000 years to get an annual card for the agency near my child's home. The agency is located in a shopping mall, which is an old store that has been open for many years. Word of mouth is okay, and on weekends, parents and children come and go.

Unexpectedly, after more than a month, something disgusting came. A notice was suddenly posted at the door of the institution, informing him that it was going to close.

The reason is impossible to refute that during the period of the yi situation, there was a disagreement with the mall on the issue of "rent-free", and the mall "cut off the power and pull the door" to the institution.

Understanding is understanding, but Hangzhou is the only one, as soon as it closes, our membership card is invalidated. Moreover, the operation before the closure of the institution gives us a feeling of being deceived.

Just a week before the store closed, the store was still recruiting new members, and there were many people like me who had just opened up as members a month ago, or even at a closer time;

In addition, I searched for company information on the enterprise inspection and found that the legal person had been temporarily changed.

The two things are connected, and "closing the door and running away" seems like a planned premeditation.

After discussing with my husband, I decided that this matter could not be left alone, even if the amount involved was not too much, I would defend my rights to the end.

02

It should be noted that after discovering that the agency was closed, I contacted the person in charge of the store as soon as possible, and the person in charge gave a refund plan on the phone, not without returning the money, but it was quite troublesome to return -

First register personal information, check how much money is left in the card, and then go to the store on the 20th and 21st of each month to queue up for 100 yuan. Withdrawals last.

That is, take one working day a month, take half a day off, take a taxi to their store, and then queue up to get back a hundred dollars.

I only went once, I didn't want to go a second time, and I waited for three hours before it was my turn. 100 yuan, really not enough to toss back and forth.

My appeal is that the other party refund all the balance at once. To do this, I launched a series of operations:

I called the mayor's hotline and the consumer complaint hotline, but neither worked satisfactorily. They advised us to go through the legal process.

03

After trying the conventional method to no avail, I thought about going to court. It was also my first time dealing with the courts.

I used to think that going to court was a very troublesome thing, you need to print documents, collect evidence, and if you hire another lawyer, it will cost a lot of money.

But after learning about it on the Internet, I found that it is now simple to prosecute:

There is a court mini program in WeChat; The industrial and commercial information of the other company can be found on the enterprise inspection; It is not very troublesome to collect evidence, such as unreasonable refund statements, transaction screenshots, etc., I have already prepared them at hand; Finally, there is a complaint written in the mini program, and there is a complaint template in the mini program, which can be drafted accordingly.

But due to inexperience, it was still called back after the first submission.

The main reasons for my first failure were two points, one was that when I took the photo, it was not clear and flat, and I took pictures of the surrounding debris; Second, there is no need to mix too many emotions in the complaint, it is enough to explain the matter and make clear the appeal.

Learning the lesson of failure, uploading the information again, waiting for another three or four days, finally waiting for a good news: the case was successfully filed, and the people of the other company had already arrived at the court and wanted to solve it privately.

Quickly ask for leave, take a taxi, and go straight to the court's mediation room. Three moms came before me and had already worked out a plan.

The first version of the plan was negotiated, and the balance was paid off in five months▼

But unfortunately, the agency came not the big boss, but the store manager in charge of the message. Seeing her, my heart suddenly cooled by half, and the money was returned that day, and it was estimated that the drama was not big.

Later, after calling the big boss behind the scenes for nearly an hour, the judge also helplessly told us that "they have a big hole, and the one-time refund is estimated to be unrealized, but there can be a compromise solution", and she said that she would try her best to help us.

Although our demands were not fully achieved, we still felt that it was much more useful than we talked to them ourselves, and the matter had made very clear substantive progress, and the refund was also implemented in black and white, and was supervised by the court.

Ok Mom finally said:

Although today's sharing is to tell you that there are legal ways to protect our rights when we encounter this kind of thing, I still don't want everyone to encounter this kind of thing. If you have anything you want to share and say, please leave a message!