300 Marriott cars repaired psychological shadows, and the car was repaired 6 times in 8 months... Owner: I want to return the car!

Mercedes-Benz AMG G63 is commonly known as the Big G, which has always been called a wealth management product. Especially after the epidemic, the price of big G in the second-hand market is even higher. Although this car has a large number of "powerful" fans in China, there is also a deficiency side under the bright appearance, and the quality and after-sales problems are also prominent.

Recently, Mr. Huang from Jinhua, Zhejiang Province, spent more than 3 million yuan on a Mercedes-Benz big G, but the new car was open for eight months, and most of the time he could only lie in the 4S shop waiting for maintenance, and the problem was the same part.

After many unsuccessful repairs, Mr. Huang told the dealer that the car had created a psychological shadow on himself, causing irreparable losses, and he asked the store to return the new car, so what was the result?

01

Picked up the car for 8 months, back and forth repaired 6 times

It is understood that in April this year, Mr. Huang spent 3.1 million yuan to buy a Mercedes-Benz G63 in a Mercedes-Benz 4S store in The Yiwu area of Jinhua, but the new car was bought and opened for a week, and the fault code frequently popped up on the big screen.

Mr. Huang said: "At that time, after driving for seven days, I found that the engine failure light was on, and directly drove the car back to the 4S shop for maintenance, and the maintenance staff said that there was a problem with the oil products at the gas station, because they did not understand the car and believed it." ”

However, just three days after this communication, the problem of skipping fault codes reappeared. Therefore, Mr. Huang drove the car back to the 4S shop again, and the 4S shop inspected the vehicle but did not check the specific cause of the failure. Just use the computer to eliminate the fault code, after the problem is handled, Mr. Huang drove the car home for the second time, but what he did not expect was that the nightmare brought to him by this big G was far from over.

The ghost is not gone! Sure enough, the car did not drive for a few days, and the engine failure light of the big G came on again. This time, Mr. Huang chose to put the car in the 4S shop for four days, and then checked the maintenance personnel to detect that it was a motor problem, so he gave a maintenance plan that seemed to be able to cure the disease - the left and right motors were swapped.

Things have developed to this point, Mr. Huang has no way, can only follow the store's advice to repair again. But I thought that this time I found the root cause of the fault light, I thought that this repair can only use the car with peace of mind, but it is the opposite of what I want.

Sure enough, a few days after driving home after this repair, the fault light was still on. At this time, Mr. Huang's patience has reached its limit, but after the store inspection, it is still said that it is a motor problem, and the maintenance plan finally given is to replace the motor on the left.

What Wanwan did not expect was that the maintenance did not solve the problem, so Mr. Huang drove the car to the shop for the sixth time after picking up the car for 8 months to wait for repair, and the maintenance plan this time was to replace the exhaust pipe assembly. As a result, Mr. Huang's big G "lay corpse" in the 4S store for more than a month, but the good news is that the problem of fault lights has been solved.

But Mr. Huang said that the new car bought more than 8 months to drive more than 8,000 kilometers, the car did not have much light to stop in the shop for maintenance, and now he has been scared by this fault light, as long as he gets on the car there is a psychological shadow, so he unilaterally looked for the store to ask for a return and replacement of the car.

The manager of the store said that the 4S shop acknowledged that the fault belongs to the quality of the vehicle, for Mr. Huang to put forward a request for replacement, according to the provisions of the car three-pack law, the same main parts in the engine, due to quality problems to replace twice still can not be used normally, can be returned and replaced, and Mr. Huang's vehicle situation in line with such regulations, but the biggest problem at present is that there is no existing car, and Mr. Huang does not accept refunds, the two sides thus fell into an impasse.

In this regard, the local consumer protection commission auto experts said that according to the regulations in two years or 50,000 kilometers, the first to come, the main parts of the engine repair or replacement twice, it is necessary to return the car. If you want to return or change the car, the return or change is chosen by the consumer, not the 4S store to decide.

In the end, the 4S store expressed its willingness to settle the matter with Mr. Huang in friendly consultation.

02

The new three-guarantee policy for automobiles protects consumers

Obviously, the Mr. Huang in the above article is indeed a little unlucky, but here we must acknowledge the authority of the three-pack car policy, if it were not for the "support" of this policy, Mr. Huang estimated that he could only repair this car to the end.

The three-guarantee policy clearly stipulates that within 60 days from the date of the seller's car purchase invoice or within 3,000 kilometers of the mileage (whichever comes first), the household automobile products have steering system failure, brake system failure, body cracking or fuel leakage, and the consumer chooses to replace the household automobile product or return the product, the seller shall be responsible for free replacement or return.

Moreover, during the validity period of the three guarantees, due to the serious safety performance failure has been repaired twice, the serious safety performance failure has not been eliminated or a new serious safety performance failure has occurred; after the engine and transmission have been replaced twice cumulatively, or the same main parts of the engine and transmission have been replaced twice due to their quality problems, and they still cannot be used normally, the number of replacements of the engine, transmission and its main parts is not doubled;

The steering system, braking system, suspension system, front/rear axle, the same main part of the body due to its quality problems, after a cumulative replacement of 2 times, still can not be used normally, the consumer chooses to replace or return, the seller should be responsible for replacement or return.

If the household automobile product meets the replacement conditions, the seller does not have the same brand and model of household automobile products, nor does it have a household automobile product that is not lower than the original car configuration to replace the consumer, the consumer can choose to return, and the seller shall be responsible for returning the goods for the consumer.

From January 1, 2021, the state began to implement the new "three guarantees" policy. In this policy, this restriction will be abolished, that is, consumers who carry out independent maintenance outside the authorized 4S stores of automobile manufacturers will also enjoy the "three guarantees" policy.

This article is equivalent to clarifying that the reasonable maintenance and repair of consumers can be carried out outside the 4S shop designated by the manufacturer, and the manufacturer and the dealer cannot refuse the reasonable three guarantees of rights and interests of the consumer on the grounds of "not maintaining and repairing in the 4S shop", which is a double benefit for the terminal owner and the social third-party repair shop!

Previously, consumers who did not do maintenance in the 4S shop during the car warranty period were regarded as delearning behavior, and in the "new three guarantees" of the car, it was changed to "the operator shall not restrict the consumer from independently choosing the enterprise for the maintenance and maintenance of household automobile products, and take it as the reason for refusing to bear the responsibility of the three guarantees." ”

In addition, the "new three guarantees" also emphasizes the rights and interests of a "7-day return and replacement", that is, within 7 days from the date of the validity period of the three guarantees, if the engine, transmission, power battery, driving drive motor or its main parts need to be replaced due to quality problems, consumers can choose to replace the household car products or return the home car products with the car purchase invoice and the three-pack voucher, and the seller should replace or return the goods free of charge.

Of course, pure imported cars are also included in the scope of the three guarantees, in the past, imported car owners can not enjoy the treatment of three guarantees, we can also pay attention to it.

*All text and graphic materials in this article are from the Internet