Nandu News It is a happy thing to mention the new car, but for Mr. Zhong, who lives in Zhuhai, he only feels trouble. Mr. Zhong reported that he spent more than 420,000 yuan to buy an Audi Q5L car, just picked up the car to drive about 2 kilometers out of the 4S shop on the transmission failure, after the maintenance of the next day and then the failure, now buy a car for nearly a month and a half, the actual only less than 2 hours of driving, the rest of the time almost lying in the 4S shop.
The relevant person in charge of the 4S store involved said that the company strictly implemented the three guarantees of regulations and went in accordance with national laws and regulations, but for the specific situation, it was on the grounds that it was coordinating with Mr. Zhong and was unwilling to disclose it.
Mr. Chung presented his car purchase contract in front of the 4S shop
Owner: More than 400,000 Audi new cars have just picked up the car and it is too disturbing to break down
Mr. Zhong introduced that he bought an Audi Q5L car in Zhuhai Liheng Automobile Sales Service Co., Ltd. (Audi 4S store) on October 10 this year, with a price of 417,200 yuan, and on November 9, he and his wife picked up the car, but unexpectedly drove out of the 4S shop about 2 kilometers before the gearbox failure occurred, and was towed back to the 4S shop for maintenance that night.
In order to support his claim, Mr. Zhong submitted a video of the dashboard showing the fault on the day of the car pick-up, as well as chat records and car purchase contracts and other evidence that he and the sales staff of the 4S store reported the fault.
Mr. Zhong said that the new car he just bought broke down, which made him and his wife very disappointed, because they were worried about encountering a "problem car", at that time they had proposed whether they could return the car, but they were refused, and after the relevant person in charge of the 4S shop verbally promised that there would be no problems after the repair, he agreed to the maintenance plan, but to his surprise, after the 4S shop notified it of the fault repair on December 4, he picked up the car again at 19:00 that night, but unexpectedly only drove about 4 kilometers the next morning, and the same failure occurred again. After the 4S shop sent someone to check on the spot, it was confirmed that there was still a fault in the gearbox, and the car was towed back to the 4S shop again.
Relevant billing documents after the first repair
The claim statement issued by Mr. Zhong of Zhuhai Liheng Automobile Sales service Co., Ltd. shows that the 4S shop replaced the "mechanical and electrical units, bolts, seals, oil", etc. during the first maintenance, with a total material cost of 26935.92 yuan and a working hour cost of 2436 yuan.
Mr. Zhong reflected that after the second failure, the 4S shop informed its vehicle transmission that the problem was a clutch failure, and it was necessary to replace the gearbox assembly and disposable parts, because the new car picked up the car on the same day on the same day there was a succession of fault repairs, resulting in its purchase of nearly a month and a half, the actual driving only less than 2 hours, and the two failures are related to the transmission such important components, as a new owner, the heart is really difficult to accept, more aggravated the quality of the car concerns, once again required the 4S shop to return the car in full or replace the same model of car, However, the 4S store was slow to pay attention, and it was forced to turn to the media for help.
According to a number of maintenance records submitted by Mr. Zhong of Zhuhai Liheng Automobile Sales and Service Co., Ltd., the mileage of the car was more than 80 kilometers (including more than 40 kilometers when it was picked up) when it was first returned to the 4S shop for maintenance, and the mileage was 163 kilometers when it was returned for maintenance on December 7, and it only traveled about 80 kilometers in the past month.
4S shop: according to the national three guarantees law, is coordinating with Mr. Zhong to deal with
Is the situation reported by Mr. Chung true? Why do new cars have transmission failures one after another? What will businesses do?
In order to clarify the truth, Nandu reporters called to interview a person surnamed Ma surnamed Ma in charge of Zhuhai Liheng Automobile Sales Service Co., Ltd. on the afternoon of December 21. The other party said at the time that he had just finished the vaccination and was interviewed an hour late, but when the reporter called again as promised, the other party changed his mind and said that he would not accept an interview.
On the afternoon of December 22, Nandu reporter accompanied Mr. Zhong to the 4S store to interview for verification, and the above-mentioned person in charge of the after-sales service surnamed Ma briefly appeared and said that because of the presence of reporters, he could not accept the interview, could not say anything, and then turned away.
The reporter then found the sales director of the 4S store. The other party responded that it does not matter what failure (Mr. Zhong's car) encounters, the enterprise is completely in accordance with the national three guarantees law, according to the relevant laws of the country, is still coordinating with Mr. Zhong, in order to avoid the intensification of the contradiction, do not accept interviews, can not disclose the relevant situation.
In the evening of the same day, the owner of the car, Mr. Zhong, contacted the reporter on WeChat and said that after the Nandu reporter intervened in the interview, the attitude of the 4S store became positive, and the two sides have reached a verbal solution and changed their mouths to hope that it will no longer be exposed. However, due to the fact that 4S stores and enterprises have not been interviewed, the authenticity of the solution that Mr. Zhong said has not yet been confirmed.
From December 21 to 24, the reporter also called the relevant person in charge of the 4S store involved, Zhuhai Liheng Automobile Sales Service Co., Ltd., and the official customer service telephone of FAW-Volkswagen Audi, and sent interview letters through text messages and emails, but as of press time, no formal response had been received.
Mr. Zhong's car was parked in the 4S store for a long time due to a malfunction
The lawyer said: The 4S store provides defective goods suspected of breach of contract
Yang Xiaofeng, a lawyer at Guangdong Pinsheng Law Firm, said that Mr. Zhong and the 4S shop are a sales contract relationship, as a 4S store, it is reasonable to provide consumers with goods without defects, but from the situation reflected by Mr. Zhong, the vehicle he purchased is obviously flawed, from the contract point of view, the 4S shop is suspected of breach of contract, for the car, if it is only a general defect, it is not possible to terminate the contract, but if it is a serious defect, the consumer of course has the right to request the termination of the contract, in the case reflected by Mr. Zhong, it can claim to rescind the contract. Require the 4S shop to return the car, and return the purchase price, you can also ask the enterprise to change the car or repair it.
Nandu reporter Yang Liang