Mercedes Benz car secondary spray paint shop big deceit does not deal with
Fujian News Broadcaster "News Three Musketeers" reported that Mr. Pang complained about the deception of selling cars at the Fuzhou Penglong Guorong 4S store. After the matter was reported, the Penglong Guorong 4S store docked with the three musketeers and Mr. Pang, hoping to interview and deal with the matter, but 1 month has passed, and the matter has still not followed. Mr. Pang said that he complained for many months before and after this matter, and the 4S store did not respond and did not deal with it, and the attitude of the store was a big bully.
In February 2020, Mr. Pang bought a Mercedes-Benz E260L sedan at the Fuzhou Penglong Guorong 4S store, and in November, Mr. Pang planned to replace the vehicle, so he went to the second-hand car dealership to evaluate his car. As a result, the staff told Mr. Pang that the right rear fender of his car was not the original paint of the original factory, but was sprayed later.
Paint anomaly data
Mr. Pang contacted the sales staff of Fuzhou Penglong Guorong 4S store, and the sales staff said that the car was indeed repainted with paint on the right rear fender before Mr. Pang picked up the car.
4S shop research for more than a month still no response
On November 16, Three Musketeers and Mr. Pang came to Fuzhou Penglong Guorong 4S Store. The relevant person in charge of the 4S shop said that mr. Pang should know about the spray paint problem, because when Mr. Pang first looked at the car, he found that there was a scratch on the car, and when the 4S shop was processed, when the car was inspected, the scratch disappeared, did Mr. Pang not ask how this scratch disappeared? Moreover, Mr. Pang himself signed the car inspection report, indicating that he knew all about the overall situation of the vehicle.
Mr. Pang retorted that there were scratches in the car, and the reply given to him by the 4S shop at that time was that the scratches were removed by polishing, and if the scratches could not be removed during the post-processing process, they would be changed to spray paint, and later the 4S shop treated the scratches with spray paint, but did not take the initiative to tell consumers that he had always thought that the scratches were treated by polishing.
Regarding the problem of signing on the inspection report, Mr. Pang said that he did sign it, but there was a second spray paint on the vehicle, and there was no special indication on the inspection report. If only by this signature, the 4S shop concluded that he knew that the vehicle was painted twice, which can only remind consumers that in the future, when Penglong Guorong buys a car, he must take various professional instruments to test the vehicle over and over again, otherwise like the problem that the vehicle is repainted by the 4S shop, consumers cannot find it through the eyes.
At the consultation site, the relevant person in charge of the Fuzhou Penglong Guorong 4S store said that they would study how to deal with Mr. Pang's question and then reply. But from November 16 to now, more than a month has passed, and fuzhou Penglong Guorong 4S store has neither replied to the three musketeers nor to Mr. Pang. Mr. Pang said that the attitude of Penglong Guorong 4S store now is to deny and delay.
Mr. Pang said that the Fuzhou Penglong Guorong 4S store did not register the maintenance of the paint on his vehicle into the vehicle maintenance system, and until now, the record of the painting could not be found in the system. Mr. Pang believes that Penglong Guorong, as a 4S shop, needs to use materials and personnel for vehicle maintenance, which needs to be signed by the leader, otherwise where does the car paint come from? The leader signed and agreed to paint, indicating that it was a company act, but the maintenance record was not entered into the computer, indicating that the 4S store had great problems in management and operation, and would privately repair the problematic vehicle as a vehicle without any problems, and let the consumers completely unaware.
In Mr. Pang's view, the reason why Fuzhou Penglong Guorong 4S store does not record this spray paint behavior in the computer system, on the one hand, is because Mercedes-Benz manufacturers have regulations, and the vehicle 4S store that has not been sold cannot be repaired privately, on the other hand, it may be afraid that consumers will learn about this maintenance through the system.
Normal data for car paint
On November 16, the 4S store said that it replied after the study, but more than a month has passed, the 4S store has not replied, what is the complicated problem, so that the Penglong Guorong 4S store has not been able to reply for such a long time? How long does it take for Penglong Guorong 4S store to study and come to a conclusion? Fujian News Broadcast "News Three Musketeers" will continue to pay attention.