The new car purchased has not yet opened the 4S store, and found that there are scratches and paint...

"Before the new car left the 4s store, I found paint and scratches, which made me worry about the quality of the car." Yesterday, Mr. Li, a citizen, told the Wendu News Hotline [phone] (WeChat public account: wd88868886) about the bad car purchase experience in a car 4S store in Wenzhou, hoping to help protect rights through the media. In this regard, the person in charge of the 4S store responded that the new car has signed a contract and purchased insurance, which cannot be returned or exchanged. On the same day, under the mediation of the Longwan District Automobile Complaint Handling Center, the two sides initially reached a compensation agreement.

The owner of the car picked up a new car, but found that there were paint and scratches

In November 2021, Mr. Li, a citizen, wanted to buy a new car as a New Year gift for his wife in his hometown in Sichuan. After many inspections, Mr. Li finally chose a certain brand of car. On December 31, Mr. Li paid for the car at the 4S store and purchased car insurance through a friend. When picking up the car, Mr. Li found that the fender of the new car had multiple scratches, and there was a problem with paint loss at the rear of the car.

"The new car has not yet left the 4S shop, there will be paint and scratches, I don't know if there will be other problems in the future." To this end, Mr. Li refused to accept the car on the spot and negotiated with the 4S shop to return the vehicle. The staff of the 4S shop said that Mr. Li had checked the vehicle twice and found no problems, and now the vehicle had completed the delivery procedures and could not be returned.

"Originally planning to drive back to Sichuan for the New Year, the new car was handed over to his wife as a New Year's gift. Since December last year, the new car has been parked in the 4S store, and the 4S store has not taken the initiative to contact me and give a clear answer. Mr. Li said, "This kind of service attitude makes me feel that the 4S store is a big bully." ”

4S Shop: The owner has checked the vehicle and purchased insurance, which cannot be returned or exchanged

Mr. Li has doubts about the safety and performance of the new car, and the person in charge of the 4S shop responded: "The maintenance and delivery of the new car in the 4S shop has a clear PDI inspection process, that is, the new car has regular and irregular inspections from the factory to the delivery of the consumer, and the inspection can be delivered to the consumer normally, which can ensure that the consumer can use it with confidence." These processes have checked the new car and are guaranteed in terms of safety and performance. ”

In response to mr. Li's request to return and replace the car, the person in charge explained: "On the morning of December 31 last year, Mr. Li had already done two full-car inspections before the car was delivered, and no paint and scratches were found before signing the car purchase contract. Scratches and paint loss may have been accidentally encountered by other customers who came to the showroom before picking up the car in the afternoon, in this process, we have a custody responsibility and are willing to give appropriate compensation, but we do not meet the criteria for returning and replacing the vehicle. At the same time, Mr. Li purchased vehicle insurance through his friend, and the vehicle was already in Mr. Li's name. In this case, if the 4S shop agrees to return and exchange, the vehicle becomes a second-hand car and cannot be sold. ”

Longwan District Automobile Complaint Handling Center: Preliminary mediation agreement reached

Subsequently, the reporter contacted Zhou Xiaoxia, a full-time complaint mediator at the Longwan District Automobile Complaint Handling Center. In this case, Zhou Xiaoxia expressed her understanding and mediated many times before the Spring Festival, but none of them were successful.

A few years ago, Mr. Li also complained to the Longwan District Automobile Complaint Handling Center about the car 4S shop, and the new car had scratches and paint loss problems, and asked for the car to be returned. The 4S shop said that it did not meet the conditions for returning and replacing the new car, and agreed to give appropriate compensation in line with the concept of service. However, the two parties failed to reach a mediation agreement, so the case has been dragged on. Zhou Xiaoxia said that yesterday afternoon, after mediation again, the two sides took a step back and reached a preliminary agreement to compensate 2,000 yuan for fuel cards and give away the second-sided paint of the vehicle. Mr. Li expressed satisfaction with this.

Source: Pocket Wenzhou Client