Due to the damage to the scratch paint surface of the vehicle, on December 8, Ms. Liu sent her car to the "Hunan Huayang Huadi 4S Store" on Wanjiali Middle Road in Changsha City for maintenance.
When Ms. Liu went to the 4S shop to pick up the car, she found that in the three aspects that the vehicle repair should have involved, not only did new scratches appear, but the scratches on the parts that originally needed to be repaired still existed, which made Ms. Liu very dissatisfied.
Audi A6 scratch sent 4S shop to repair paint
The shopkeeper notified the delivery of the car but still saw scratches
The owner complained that "repaired a lonely"
The 4S shop said that the towel had impurities and unintentional scratches
Ms. Liu told reporters that due to scratches with other vehicles, the Left Front Door and Left Rear Door paint scratches of the Audi A6 car she was driving were scratched.
Not long ago, she sent the car to the "Hunan Huayang Huadi 4S Shop" and handed it over to the 4S shop for after-sales repair of the damaged surface.
Ms. Liu told reporters that the vehicle maintenance should have involved three sides, but now there are still scratches in the place where the maintenance should be carried out. And there are new scratches.
In Ms. Liu's view, the store should be conscientious in handing over the vehicle to the 4S shop for maintenance. What happened to Ms. Liu's vehicle during the maintenance process, the after-sales staff of the 4S shop on the scene gave such an explanation - there was sand in the towel that wiped the car.
There were errors in vehicle maintenance
The store denies false repairs
The person in charge of the after-sales service of the 4S store apologized on the spot
Repair immediately and compensate appropriately
The after-sales service staff of the 4S store said that in the process of Ms. Liu's vehicle maintenance, there were indeed work errors.
The on-site staff apologized and promised to repair the new scratches and leaky parts immediately.
In the face of Ms. Liu's vehicle problem, the after-sales staff of the 4S store said that they did have work errors in the maintenance process, but did not carry out false repairs to Ms. Liu's vehicle.
In order to confirm their claims, the after-sales staff of the 4S store provided photos of the pick-up time on the same day.
At the scene, the person in charge of the after-sales service of the 4S store apologized to Ms. Liu and promised to repair the scratches and leaky parts immediately.
Source: Mango City