Reporting
Mr. Ye of Fuzhou reflected to FM All-Media "Super Power of Rights Protection" that he purchased a Skoda Octavia PRO from Fujian Century Automobile Sales service Co., Ltd., but when he picked up the car, he found that there were many obvious scratches on the cover near the gear handle, and asked to return and replace the car, but the 4S shop refused.
Pictured from Skoda's official website
Fujian Century Automobile Sales Service Co., Ltd. is located in No. 388, Tongpan Road, Gulou District, Fuzhou City. On December 16, 2021, Mr. Ye favored a Skoda Octavia PRO in this Skoda 4S store, with a body price of 145,900 yuan and a landing price of 163,300 yuan. After the down payment of 63,300 yuan, Mr. Ye signed a car purchase contract with the 4S store and went through the car purchase procedures.
Scratches the nearby cover of the gear
According to the agreement between the two sides, on December 24, Mr. Ye went to the 4S shop to pick up the car. However, when he opened the car door with great joy, sat in the cab, and prepared to hang up the gear, he found that the panel near the gear handle was not protected by protective film, and there were many obvious scratches.
Mr. Ye
"Generally new cars will be pasted with a protective film, who tore off this film? These scratches were caused by multiple back-and-forth rubbings that scratched the interior and were hard to see. ”
Protective film for cover near the new gear handle (infographic)
According to Mr. Ye, before buying the car on December 16, in the spirit of believing in the brand, he only looked at the appearance of the vehicle and did not open the door to check the interior.
"It was more than five o'clock in the evening, the sky was getting darker, the parking lot was dimly lit, I only saw some mud on the appearance of the car, and I didn't go to the car door or check the inside of the car."
Car purchase contract
Mr. Ye believes that this car may be a display car or it may have been driven, otherwise it will not leave scratches. After discovering the problem, he quickly complained to the 4S shop and asked for a new car or a refund. However, Ms. Lin, a saleswoman at 4S Store, rejected Mr. Ye's appeal on the spot, saying that the car was a new car. The two sides broke up in displeasure.
After many negotiations between the two sides, the 4S shop said that it could return the car, but only if Mr. Ye bears the cost of vehicle purchase tax, insurance, loan liquidated damages, and the difference between the vehicle becoming a second-hand car and other costs of about 40,000 yuan. But Mr. Ye still could not accept this plan. The two sides are deadlocked.
After refusing to pick up the car, Mr. Ye applied to the insurance company for surrender
So where do scratches come from? FM all-media "Rights Protection Super Power" docked with the 4S store. Mr. Li, sales director, said that the manufacturing date of the car purchased by Mr. Ye was August 2021, and the 4S shop technicians had checked it, and there was no problem with the quality of the car, it must be a new car, and it was only sold to Mr. Ye.
Mr. Li, sales director, introduced that on December 16, after Mr. Ye placed an order to buy a car, the staff of the 4S store first drove the car to the car wash to clean, wiped the panel near the gear lever when washing the car, and then the technicians tested the car condition before delivery. Director Li judged that the scratches on the panel may have been caused by the negligence of the staff in these two links.
Why is the panel not covered with a protective film? Director Li said that after the new car arrives at the store, the staff will check the condition of the car, which may be that the staff tore it open and did not post it in time.
Ke Xuezao, a special expert of "Super Power of Rights Protection" and an auto rights protection expert of the Fujian Provincial Consumer Commission, analyzed that according to the provisions of the Consumer Law, merchants must not conceal the condition of the car and must not defraud consumers. Judging from the materials currently available, Mr. Ye's demand for a refund for a car exchange or return can be supported by relevant laws and regulations.
Ke Xue stove
"This vehicle has a recent date of departure, unlike a stock car or a display car, and Mr. Ye can reach a settlement between the two parties by claiming compensation."
Ke Xuezao said that PDI inspection, that is, pre-sales inspection of new cars, is essential. In order to avoid unnecessary trouble, it is recommended that consumers strictly follow the PDI test work order, and with the cooperation of the 4S shop delivery personnel, each item is accepted one by one.
On December 28, the two sides held another consultation. In the end, the 4S shop paid a certain amount of compensation to Mr. Ye, and Mr. Ye agreed to sign for the car, and the two sides settled. However, the 4S store did not disclose the specific compensation amount.
finish
Reporter: Ye Junmin
Producer: Chaoyi
This article is the original manuscript of Fujian FM All-Media
Unauthorized reprints or excerpts may not be made