A few days ago, autogate network released November complaint index data, SUV complaint list TOP10 has also been released. It is worth noting that the Tiggo 8, which used to have a lower complaint index, reached 142.2 this month, a sharp increase of 194.41% month-on-month, and climbed to the fourth place in the SUV list.
The data shows that the typical problem of Tiggo 8 complaints is still "lamp design defects". The complaint index accounted for 40% of the problem, becoming the culprit of the surge in complaints from Tiggo 8 this month. It is worth noting that while complaining about the blind spot illuminated by the headlights, a number of car owners collectively complained about Chery's "improvement plan".
It should be pointed out that the big problem of the blind spot of the Tiggo 8's headlights has been going on for a long time, making many car owners miserable. Under the complaint "feedback" of many old car owners, Chery has indeed improved this defect on the new car in 2021, and also provided the old owners with a "solution" to improve the problem of insufficient brightness of the headlights.
After seeing this "solution", the owners are even angrier.
The owner told the car door network that in view of the problem that the blind spot of the headlights of the old model is too large, the solution given by the manufacturer is that the owner replaces the new bumper with fog lights at his own expense of 2800 yuan.
Chery's "solution" is rare in the industry.
First, many car owners complained that there was a blind spot in the beam range of the Tiggo 8's headlights. Chery's solution should be targeted for the structure and components of the headlights, etc., through the installation of fog lights to fill the "blind zone" is not professional, not a veteran car company's style.
Moreover, Chery's "solution" is inevitably too ugly. It should be known that the headlight illumination of Tiggo 8 has a blind spot caused by the original factory design. In essence, many old car owners actually bought a "defective product". There is no reason for car owners to spend money to erase the "mutilations". Chery obviously treats the owner as a "leek".
What is even more infuriating is that the "solution" given by Chery has certain risks and hidden dangers. Some car owners said indignantly, "Let the owners illegally modify, what is the manufacturer's intention?" If the vehicle fails to pass the annual inspection, who is responsible? ”
So, why did Chery give such a solution?
Because Chery has always not thought that there is a problem with the headlights of the Tiggo 8.
Chery has said, "The lighting design of the Tiggo 8 headlights meets the requirements of domestic lighting regulations, and the brightness exceeds the regulatory requirements, as an export model, this LED headlight has also passed the relevant certification of the Lighting Brightness in the European market." The body height of the SUV model will form a dark area larger than the car in the front area near the front of the car after the light is illuminated, which meets the requirements of domestic and foreign laws and regulations. ”
"Pedestrians can't be seen a few tens of centimeters in front of the right side of the car, and I don't know what law this complies with." Is it really necessary to sue the manufacturer after hitting and killing people to be taken seriously? Obviously, the owners do not agree with Chery's statement.
Even, some netizens have specifically studied whether the headlight design of the old Tiggo 8 is defective, and whether it really meets the national standards.
Some netizens bluntly said that the material of the old Tiggo 8's light cup is flawed. In his opinion, the official explanation of "the height of the body of the SUV model will form a dark area larger than that of the car after the light is illuminated." This statement is difficult to convince. After all, before the Tiggo 8, no SUV model was complained about by the owner of the car because of the blind spot of the headlights.
Although the headlight lighting of the old Tiggo 8 does meet the national standard in the data, due to the strong directionality of the LED lights of automotive products, it is mainly based on spotlight, and if there is a lack of light cup material, it will also lead to insufficient illumination range. This problem is also manifested in other brand models, the difference is that the blind spots of the Tiggo 8 are on both sides, while the blind spots of other models are up and down. The blind spot is above, which will make the driver feel that the safety hazard is not as large as the blind zone on both sides, and the national standard does not have clear provisions in this regard, and the Tiggo 8 is a "loophole".
Since it meets the national standards, it is obviously unrealistic for the owner to expect the recall to deal with the blind spot of the headlight, and Chery manufacturers will not be punished if they do not recall.
However, the blind spot problem of the headlight vision is after all a real safety hazard of Chery 8, and Chery manufacturers should be recalled, or solve the problem for users through modification or installation free of charge, and record the repaired vehicle and be responsible for the user.
Chery's self-funded 2800 yuan and the risk of filing difficulty in filing the "installed fog lights" program is not a good idea. Such an unreasonable way of handling will not only chill the hearts of the old owners who choose Chery, but also have a certain negative impact on Chery's brand reputation and after-sales reputation.
As a former self-leader, Chery should show some sincerity.