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"Audi 4s store response: there has been clear communication with consumers before booking"
Mr. Yang bought an Audi A6L family car in December 2021, and after communicating with the 4s store about the corresponding configuration, Mr. Yang waited for the day when he would pick up the new car, but at this time there was a problem.
Mr. Yang told reporters that he was in the Shenzhen Chenfeng Audi 4s store on December 18, 2021, with a loan to buy an Audi A6L2022 model 45TFSI front-drive select dynamic southern version, the market guidance price is 439800 yuan, with 360 panoramic image function and rear tail box sensor switch and other functions. However, a few days later, the 4s store told him that because of the lack of chips, he could only provide Mr. Yang with the Audi A6L2022 45TFSI Precursor Select Dynamic Standard Version, and the market guidance price was 443800 yuan. Mr. Yang told reporters that the standard version of the model provided by the 4S store, in the case of other functions without too many changes, the 360 panoramic image function and the rear tail box sensor switch function can not be realized, after the lack of two functions, the price has not been lowered, which makes it difficult for Mr. Yang to accept, so he will complain about this matter to the consumer insurance complaint platform.
After understanding the incident, the special search reporter got in touch with the Manager Bai of the Audi 4s store in Chenfeng. Manager Bai told reporters that what Mr. Yang ordered in the store was indeed the Audi A6L2022 45TFSI front-drive dynamic southern version, and the market guidance price was 439800 yuan. But it is also true that because of the lack of chips, resulting in this configuration under the 360 panoramic image function and the rear tail box induction switch function can not be realized, so the 4s store for Mr. Yang to provide mr. Yang with a market guidance price of 436800 yuan of reduced version of the model, not Mr. Yang said the standard version, related matters have been signed before signing the contract with Mr. Yang had detailed communication, Manager Bai also provided the reporter with a memorandum of discussion at that time. However, Mr. Yang told reporters that he had not communicated with the other party and did not understand the matter of the memorandum of discussion.
Now the two sides are on their own, and the incident has not progressed. After the reporter inquired on the network, he found that in recent years, the Audi A6L has repeatedly occurred due to complaints caused by the reduction of the 360 image function and the rear tail box induction switch function.
Just before the reporter's deadline, Chenfeng Audi 4s store said that it had applied for approval with the official Audi manufacturer and was willing to give away a set of 360 image functions to Mr. Yang, but Mr. Yang was not satisfied with such a processing result. His appeal is that the 4s store can match the 360 panoramic image function with the rear trunk sensor switch, that is, the standard version of the model with a market guidance price of 443800 yuan, and the two sides are still in further negotiations.
So in this incident, is Mr. Yang's claim reasonable? How can he safeguard his legitimate rights and interests? We interviewed Mr. Chen Huayi of Guangdong Xiye Law Firm.
Lawyer Chen believes that after the vehicle sale and purchase contract is established, the quality of the vehicle to be traded should not only comply with the contract, but also comply with the quality requirements of the industry, and at the same time be subject to laws and regulations. In this case, the merchant should fully perform the contract in accordance with the agreement between the two parties, and when the goods are not on the right board, the consumer has the right to take measures to defend his rights and interests, and the following points can be adopted:
1. Perform according to the sales contract at that time, when the performance is incomplete, divide the responsibility in accordance with the provisions of the contract or the provisions of the industry or the provisions of the law; 2. If the division of responsibility is not clearly agreed upon at the time of signing the contract, it can be negotiated with the merchant afterwards; 3, if the two parties cannot reach an agreement, they can request the mediation department to mediate; 4. If the above methods fail to solve the problem, they should hire a professional lawyer to protect their legitimate rights and interests through legal channels.
(Note: The deadline for this article is April 13, 2022, due to the appropriate delay in the review process)