Recently, Mr. Liu (pseudonym), the owner of the CAR of GAC Trumpchi, complained that the 2022 GS4 technology version of GAC Trumpchi that he purchased had a blurry 360 image, especially in places with poor lighting, and the panoramic images were basically all "snowflakes", which greatly affected driving safety. Mr. Liu said that so far, a total of 159 car owners have encountered the same problem.
Car owners: 360 panoramic images of poor lighting are all "snowflakes", and 159 car owners complained about the manufacturer's indifference
Mr. Liu's 2022 GAC Trumpchi GS4 technology version was purchased at the end of 2021, and during the use of the vehicle, it was found that the vehicle was in a place with poor lighting, and the panoramic image was basically all "snowflakes", which could not see the contours of the vehicle and the surrounding environment at all, which was very easy to cause accidents involving people and objects, seriously affecting safe driving.
The reporter saw in the official cooperation platform of this network, Black Cat Complaint, that there are not a few consumers with the same problems as Mr. Liu's feedback, and there are currently 10 people who have participated in collective complaints, and some consumers have not joined the ranks of collective complaints, but also feedback the same problems.
The reporter learned that the 2022 GAC Trumpchi GS4 riders who encountered the same problem spontaneously organized a WeChat group called "22 GS4 Exclusive Rights Protection mutual aid group", and the group has 159 members.
A Mr. Zhang (pseudonym) from Dezhou, Shandong Province, told reporters in the WeChat rights protection group that the road where he lives is particularly narrow, the night lighting is not good, GAC Trumpchi GS4 technology version of the 360 panoramic image problem has brought him great inconvenience, in the process of use, many times because the screen display is not clear almost hit the roadside pedestrians, his only appeal is to hope that the manufacturer can stand up to the problem and repair his 360 panoramic image.
Mr. Liu, Together with Mr. Zhang and other car owners, contacted GAC Trumpchi manufacturers, but with little success. "After only a few car owners feedback the problem, the manufacturer provides the rider with a compensation scheme for the two choices of streaming media driving recorder or vehicle maintenance service in the name of the 4S shop." However, for the vast majority of car owners, manufacturers take a cold treatment approach to solve this problem. Mr. Liu said.
GAC Trumpchi responded: 360-degree panoramic images are no problem
In addition to a large number of car owners encountering the problem of blurring 360-degree panoramic images, many car owners have reported on the black cat complaint that GAC Trumpchi has problems such as the engine cylinder pad being washed out, causing coolant to flow into the cylinder block, and false publicity of the 2022 GS8.
After learning about the problems of the owners, the reporter interviewed the GAC Trumpchi manufacturer in the form of an interview letter.
After several urgings, GAC Trumpchi sent a reply letter to reporters. The reply letter said: "The 360 image camera on the 2022 Trumpchi GS4 main sales version vehicle has a resolution of 640*480. The components of the 360 panoramic system are all vehicle-grade parts, which have been tested by an authoritative third-party testing agency, and the testing items include more than 30 items such as temperature shock, high and low temperature durability, heat aging, etc., which meet the requirements of the national standard EC60068. ”
The reply letter also mentioned that "GAC Trumpchi continues to iteratively upgrade its products and continuously enhances its sense of value." The 2022 GS4 main sales version is added without a price increase, and the configuration of electric tailgate and L2 intelligent driving assist is added. On the 2022 Trumpchi GS4 upgraded version (unlisted) main sales version, the configuration upgrade adjustment was carried out again to meet the user's better sense of value experience. ”
For the manufacturer's reply, the owners of the rights protection group expressed their views. Mr. Cheng (pseudonym) said: "Since there is no problem, why upgrade, upgrade, how to do it before, do you want to arrange an upgrade?" Mr. Hai (pseudonym) said: "This attitude, angry to death! Ms. Han (pseudonym) said: "12315 has not complained yet. ”
For the problem of the engine cylinder pad being damaged, GAC Trumpchi said in the reply letter: "After investigation, the main models are mainly old models, and this problem is greatly related to the daily use and maintenance habits of users. As for the HUD false publicity matters questioned by consumers, the reply was: "The content displayed by the two is basically the same." ”
Expert view: The 360 panoramic image is not clear, and there are huge safety risks
Zhao Lin, chief maintenance technician of Shandong Automobile, said in an interview that if a large number of snowflakes appear in the panoramic image imaging of a car, it is not clear to see the situation near the body, there is indeed a huge safety hazard, and the manufacturer should issue a situation notice as soon as possible and recall the problem car to solve it.
Latest developments: The reporter provided the contact information of the owner of the complaint but no one contacted, and sent a letter again to the manufacturer without reply
As early as April 19, when the reporter sent the interview letter, he had provided the contact information of Mr. Liu and other car owners to GAC Trumpchi, and the other party also said that he would contact him, but as of press time, mr. Liu had not received any telephone contact from GAC Trumpchi for 8 days.
In this regard, the owner has expressed their questions to reporters: Why is there a problem with only the unescaled version of GS4 purchased before, and what is the cause of the problem? Why do manufacturers ignore the demands of car owners? Why are we not getting a reasonable solution from the manufacturer? Are there any future recalls and compensation plans?
With these questions of the owner, when the reporter asked the manufacturer for verification, it has not been replied to.
Source: Lu.com Editor: Li Xiujuan
Proofreader: Yin Huili Review: Luo Yan